Hampton Inn Pickwick Dam-At Shiloh Falls

This recently remodeled hotel, nestled in a quiet, secluded setting often described as being in a forest or near a lake, offers a peaceful retreat for its guests. Its signature feature is its tranquil environment combined with its strategic location, making it an ideal choice for sightseers exploring Shiloh National Military Park and Pickwick Lake, as well as families seeking comfortable and spacious accommodations. Business travelers also find the quiet atmosphere conducive to their needs. Guests consistently highlight the exceptional friendliness of the staff, the overall cleanliness of the property, and the quality of the breakfast. To enhance your stay, it is advisable to confirm your room type upon arrival to avoid potential discrepancies, and if you are particular about pillows, consider bringing your own as feedback on their comfort is mixed.

Facilities & Amenities
The hotel offers a seasonal outdoor pool for relaxation and a well-equipped fitness center for guests to maintain their routines. Free Wi-Fi is available throughout the property, ensuring connectivity. Guests appreciate the ample parking options, including dedicated space for jet skis and boats, which is a significant convenience for those visiting the nearby lake. While some reviews indicate the absence of a dedicated business center or traditional vending machines, snacks and drinks are available for purchase at the front desk. The elevator has been noted by some guests as potentially needing maintenance, though it generally functions.

Cleanliness & Room Comfort
Most guests consistently praise the overall cleanliness of the rooms and the property, often describing them as pristine and well-maintained. Many find the beds comfortable and the rooms spacious, appreciating the in-room refrigerator and microwave for added convenience. However, some guests reported significant issues, including finding hair and mold in bathrooms, blood stains on linens, and problems with running toilets or empty shampoo dispensers. There were also mentions of noticeable door gaps allowing light and sound from the hallway, and occasional noise from AC units. Despite these specific concerns, the general impression of room comfort and tidiness remains positive for the majority.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim, with guests frequently describing it as "great," "yummy," and "awesome." It offers a good variety of both hot and cold choices, including popular items like omelets and waffles, complemented by consistently hot coffee. Beyond breakfast, guests are delighted by thoughtful touches such as freshly baked cookies offered in the evenings and convenient bagged snack lunches provided for those heading out for the day. While a selection of snacks and drinks is available for purchase at the front desk, some guests note that these items can be quite expensive.

Location & Accessibility
The hotel is highly valued for its quiet, secluded setting, often described as being nestled within a forest or offering views of a lake, providing a peaceful atmosphere. Its convenient location is a major draw for sightseeing, offering easy access to historical sites like Shiloh National Military Park and recreational areas such as Pickwick Lake and Pickwick Dam. While some guests report plenty of dining options within a short drive, others describe the area as somewhat isolated with limited nearby food choices. Ample parking is consistently available, including specialized options for jet skis and boats. Some visitors have noted that the hotel can be hard to find due to limited signage.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, frequently described as exceptionally friendly, helpful, attentive, and going above and beyond to ensure a pleasant stay. Many guests highlight their warm, inviting, and professional demeanor, which significantly enhances the overall experience. However, a few guests encountered notable issues with the check-in process, including incorrect room assignments and billing discrepancies that caused considerable inconvenience. While most interactions are highly praised, isolated instances of unresponsiveness to maintenance requests or perceived lack of care regarding specific problems were reported.

Additional Information
Guests should be aware that the hotel has undergone renovations, and while the results are generally praised, some visitors experienced strong odors from new materials, dust, or even leaking roofs during their stay. The hotel maintains a pet-friendly policy, providing a designated outdoor area with waste bags for convenience. There have been isolated but serious reports of room assignment errors leading to guests being walked in on, and instances of false accusations regarding smoking fees. Some guests noted the absence of an on-site guest laundry facility and occasional issues with Wi-Fi shutdown occurring shortly before the official checkout time.