Hampton Inn Portland Airport

This hotel is a prime choice for travelers seeking ultimate convenience, with its signature feature being its exceptional proximity to the Portland Airport and its reliable, 24/7 shuttle service. Guests consistently highlight the hotel's overall cleanliness, comfortable accommodations, and the genuinely friendly and helpful staff. It is an ideal fit for early flight travelers and late flight arrivals needing a quick and easy overnight stay, as well as business travelers and families looking for a stress-free airport experience. To ensure a smooth departure, guests are advised to call the hotel directly regarding airport parking arrangements, as policies can vary. While the location is incredibly convenient, some guests recommend bringing earplugs if sensitive to potential airplane noise, though many find it surprisingly quiet.

Facilities & Amenities
The hotel offers a highly praised 24/7 shuttle service to and from the airport, which guests find to be frequent, reliable, and exceptionally convenient for their travel needs. While a swimming pool is available, many guests noted it was closed during their stay, with some being directed to use the pool at the adjacent Sheraton. The fitness center is generally described as well-equipped, though a few guests found it to be small or somewhat dated. Most guests found the Wi-Fi to be reliable, allowing them to stay connected, though some experienced slower speeds or connectivity issues. A common point of frustration was the frequent malfunction of ice machines on various floors. Rooms are equipped with a refrigerator and coffee maker, while a microwave is conveniently located in the lobby for guest use. Complimentary coffee and tea are also available in the lobby around the clock, alongside an airport arrival/departure screen for real-time flight information.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as immaculate and fresh. The beds and pillows receive high praise for their comfort, ensuring a restful night's sleep, though a few noted minor issues like divots or ill-fitting sheets. Rooms are generally considered spacious. However, feedback on noise levels is mixed; while some guests found the rooms surprisingly quiet despite the proximity to the airport, others reported significant airplane noise and disturbances from thin walls, including sounds from neighbors and barking dogs. The hotel does provide earplugs. Opinions on room odor vary widely, with some encountering unpleasant smells like lingering dog odor or strong air fresheners, while others found their rooms to be exceptionally fresh. Some guests noted that certain areas or fixtures, particularly in the bathroom, appeared outdated or showed signs of wear, such as stained carpets or issues with toilet functionality, including black mold or rust stains in the bathtub. Additionally, some experienced problems with the air conditioning being noisy or ineffective, leading to uncomfortable room temperatures.

Dining & Food Quality
The hotel provides a complimentary breakfast that is generally well-received, described as decent, hot, and offering a good variety of options. Guests often highlight the waffles, scrambled eggs, and sausage as satisfying choices. The coffee is appreciated, though some guests expressed a desire for dark roast options or noted issues with the juice dispenser being empty. While the overall breakfast variety is good, some guests wished for more diverse selections, such as additional fruit options, more meat choices, non-dairy milk, or gluten-free alternatives. The breakfast area is consistently noted for its cleanliness, and staff are often praised for their helpfulness, even accommodating early service for guests with very early flights. However, a few guests reported issues with food not being sufficiently warm, or specific items like oatmeal being too watery. There is no on-site restaurant, but dining options are available at the adjacent Sheraton hotel.

Location & Accessibility
The hotel's location is a significant advantage, being exceptionally close to the Portland Airport, often described as practically on the airport grounds and just minutes away. This proximity is greatly enhanced by the reliable and frequent 24/7 shuttle service, which guests find to be a fast and convenient way to access the airport. For those looking to explore beyond the immediate area, the MAX light rail line is conveniently located nearby, providing easy access to downtown Portland. Parking is available on-site and is generally considered secure, with some guests appreciating the presence of a security guard; however, it often incurs an additional daily fee, which can be a point of contention for some, and finding available spots can sometimes be challenging. While there are limited options within easy walking distance beyond the adjacent Sheraton, the hotel is a short drive from various scenic points and a shopping mall, making it a practical base for both airport-related travel and local exploration.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professional demeanor, with many guests highlighting their welcoming and accommodating nature. The check-in process is generally described as smooth and quick, with staff often able to facilitate early check-ins. Guests frequently commend the shuttle drivers for their efficiency and caring approach, especially when assisting with luggage or special needs. The staff's willingness to resolve issues, such as addressing air conditioning problems or accommodating extended stays, is also noted positively. However, some guests reported isolated instances of rude staff interactions, including one individual described as unhelpful or dismissive, and others experienced an impersonal check-in experience or issues with booking reservations not being found. A few guests also noted that wake-up calls were not always reliable. Despite these occasional drawbacks, the overall sentiment towards the staff's dedication to customer service remains overwhelmingly positive.

Additional Information
The hotel offers a pet-friendly policy, which is appreciated by guests traveling with animals, though some reviews mentioned issues with dog odors or disturbances from barking. A notable feature is the Stay N Fly Package, allowing guests to park their vehicles securely at the hotel while they travel, which is a significant convenience for airport users. However, some guests reported a strong, pervasive fragrance or air freshener in the rooms and common areas, which could be problematic for those with allergies or sensitivities. While the property is generally well-maintained, some aspects, such as older hair dryers or shower massagers, suggest the hotel could benefit from further updates. A few guests also experienced issues with low water pressure or cold water taking a long time to heat up in the showers. The hotel handled large-scale travel disruptions, like the 'Delta Fiasco,' with commendable efficiency, demonstrating their ability to manage challenging situations effectively. Guests should be aware that the selection of amenities for purchase is quite limited.