Hampton Inn Ridgefield Park

This hotel is a popular choice for its convenient location near major attractions and its generally friendly staff. Its signature feature is its strategic position, offering easy access to the American Dream Mall, MetLife Stadium, and a relatively short distance to New York City, making it an ideal base for families and sightseers exploring the region. Guests consistently highlight the complimentary breakfast and the overall cleanliness of the property, contributing to a comfortable stay. The hotel is also a frequent choice for cruisers utilizing its park and cruise options. While the hotel offers a practical stay, particularly for those with a car, the entrance and exit from the highway can be challenging. To ensure a smooth experience, guests should be prepared for potentially difficult traffic maneuvers when arriving or departing, and it is advisable to confirm the functionality of in-room amenities upon check-in.

Facilities & Amenities
The hotel offers several facilities for guest use, though feedback is mixed. The gym is generally described as small and limited, often featuring only a treadmill, an elliptical, and sometimes a broken Peloton, with a notable absence of free weights. The swimming pool receives varied comments; while some guests find it appealing, many describe the water as murky, cloudy, or having an excessive chemical odor, with reports of it being cold or having a sticky residue. Some guests also noted the pool area was dimly lit and lacked sufficient towels. While Wi-Fi is available, several guests reported it to be slow and prone to frequent disconnections. Issues with non-functional electrical outlets and in-room phones were also mentioned, alongside occasional problems with microwaves and refrigerators in rooms.

Cleanliness & Room Comfort
The cleanliness of the rooms generally receives positive remarks, with many guests finding their accommodations spotless and well-maintained upon arrival. However, specific issues were frequently reported, including a pervasive problem with no hot water in showers, often described as lukewarm at best, and sometimes very low water pressure. Some rooms were noted to have a musty smell or even visible mold due to leaks, while others mentioned dirty pillowcases, hair in bathrooms, or stains on carpets and fixtures. The beds are largely considered comfortable, though some guests experienced squeaky beds. Noise levels are a significant concern, with many guests reporting disturbances from highway traffic, loud neighbors, and thin walls allowing sounds to easily penetrate. Additionally, some rooms showed signs of being dated or in poor condition, with broken fixtures or non-functional amenities.

Dining & Food Quality
The complimentary breakfast is a consistent highlight for many guests, often praised for its variety and the convenience of a waffle machine. Guests appreciate the availability of hot and cold items, and some mention the presence of all-day tea and coffee in the lobby. However, feedback on the breakfast quality is not uniformly positive. Some guests reported issues with items running out, such as coffee, waffle mix, or water, and described the juice as watered down. There were also comments about the quality of the scrambled eggs, which some found to be instant or "fake," and a lack of fresh fruit or regular bread for toast. Despite these occasional shortcomings, the breakfast is generally seen as a valuable inclusion, providing a convenient and satisfying start to the day for most visitors.

Location & Accessibility
The hotel's location is a major point of discussion, primarily due to its proximity to key attractions like the American Dream Mall, MetLife Stadium, and its relatively short distance to New York City. However, the accessibility of the hotel is frequently cited as a significant challenge. The entrance and exit from the highway are described as extremely dangerous and nerve-wracking, requiring quick and careful maneuvers due to high-speed traffic merging onto the road. Many guests reported difficulties turning into or out of the parking lot, with some even witnessing or experiencing minor incidents. While parking is available, it can often be full, forcing guests to park on grass or in less convenient spots. Public transportation options are limited, with guests often needing to rely on ride-sharing services to reach bus stops for New York City.

Staff & Service
The staff at the hotel consistently receives high praise, with many guests highlighting their friendliness, helpfulness, and attentiveness. Numerous reviews commend specific front desk agents for their exceptional customer service, going above and beyond to assist guests with directions, recommendations, and general inquiries. The check-in and check-out process is generally described as quick and easy, with the convenience of digital key access appreciated by many. However, feedback regarding the shuttle service, particularly for cruise packages, is largely negative. Guests reported significant disorganization, long wait times, and a lack of clear communication regarding pick-up and drop-off procedures. While most staff interactions are positive, some guests encountered unhelpful or rude individuals, particularly concerning issues with room amenities or overbooking.

Additional Information
The hotel is pet-friendly, accommodating guests traveling with their animals. A notable feature is the park and cruise package, which, despite its convenience for travelers heading to the cruise terminal, has been a source of considerable frustration for many guests due to disorganization, extended wait times for shuttles, and unexpected fees. Guests also frequently reported issues with key cards needing daily reassignment, which can be inconvenient. The presence of long-term guests was mentioned by some, impacting the hotel's atmosphere and contributing to noise levels in public areas and hallways. While the hotel aims to provide a comfortable stay, these specific operational and guest-related aspects are important for potential visitors to consider.