Hampton Inn Sault Ste Marie

The hotel is widely regarded as a reliable and pleasant choice, often praised for its friendly staff and excellent complimentary breakfast. A signature feature that enhances the guest experience is the well-maintained pool and hot tub, providing a relaxing amenity for many. This hotel is particularly well-suited for families seeking comfortable accommodations and recreational options, travelers with pets due to its dog-friendly policy, and snowmobilers who appreciate direct access to trails from the parking lot. Its convenient location also makes it ideal for shoppers and sightseers exploring the area. While generally clean and comfortable, some guests have noted inconsistencies in room maintenance and occasional noise issues. To ensure a comfortable stay, guests might consider bringing their own pillows as some found the provided ones flat, and it's advisable to check the condition of the room upon arrival, especially the bathroom fixtures.

Facilities & Amenities
Guests frequently highlight the hotel's recreational offerings, with the pool and hot tub receiving consistent praise as excellent, large, and clean facilities that contribute significantly to a relaxing stay. Many guests enjoyed these amenities, finding them a great way to unwind after a day of activities. However, there was some mixed feedback regarding the hot tub, with one guest noting a "cold whirlpool area" that was expected to be hot. Another safety concern was raised when the lights in the pool area unexpectedly went out at closing time, making it difficult for guests to exit safely. Despite these isolated issues, the overall sentiment is that the pool and hot tub are valuable additions to the hotel's offerings, enhancing the guest experience.

Cleanliness & Room Comfort
The cleanliness of the hotel is generally well-regarded, with many guests describing the property as very clean and well-maintained in common areas. However, feedback on individual rooms is mixed. While some found their rooms spacious, comfortable, and recently remodeled, others reported issues such as dirty carpets with crumbs, mold around bathroom sinks or on shower curtains, and peeling or damaged bathtubs that were deemed unsafe or unsanitary. The beds are frequently praised for being comfortable and providing a great night's sleep, though a few guests found them very hard or noted a lack of sufficient pillows. Noise levels are a recurring theme; some guests experienced significant disturbance from corridors or rooms above, while others found their rooms quiet, suggesting variability depending on room location. In-room amenities like a fridge, microwave, and coffeemaker are appreciated, and the jet tub was a highlight for some.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as tasty, good, wonderful, and even excellent. Many appreciate the complimentary breakfast for its quality and variety, noting that it offers "everything" and features "real food" rather than just generic options. Guests frequently mention the good assortment of items available, with the menu sometimes varying slightly each day, which adds to the appeal. The staff managing the breakfast area are also commended for being friendly and helpful, contributing to a positive start to the day. This focus on a high-quality and varied breakfast experience is a significant highlight for many visitors, making it a valuable amenity.

Location & Accessibility
The hotel boasts a highly convenient central location, making it an excellent base for exploring the surrounding area. Guests appreciate its proximity to various area attractions and local restaurants, with staff often providing helpful recommendations for dining and tourist information. For those engaging in winter sports, a unique advantage is the direct access to snowmobile trails right from the parking lot. Additionally, a gas station is conveniently located just two doors down, adding to the ease of travel. While the location is generally praised, one guest noted issues with the parking lot not being well-plowed, leading to slush and limited space, particularly in the evening. Despite this, the hotel's accessibility to key points of interest and recreational activities is a significant draw.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, frequently described as friendly, professional, courteous, and exceptionally helpful. Guests highlight their attentiveness and willingness to go above and beyond, from providing a warm welcome upon arrival to offering sincere assistance with requests. The check-in process is often noted as easy and quick, contributing to a smooth start to the stay. Many reviews commend specific staff members for their excellent customer service, including their helpfulness in suggesting local dining options and providing tourist information. While the vast majority of experiences are positive, there was an isolated instance where a guest encountered a rude desk person and perceived unprofessionalism during a power outage. However, the prevailing sentiment is that the dedicated and accommodating staff are a major asset to the hotel.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with their animals, allowing them to bring their beloved companions along. However, it's important for pet owners to be aware that a pet fee of around $75 per night was noted by one guest as being quite steep, especially for a short, one-night stay, placing it on the higher end compared to other accommodations. While the policy is appreciated, some guests mentioned that finding suitable outdoor areas for pets nearby could be challenging. Another notable, albeit negative, experience involved a power outage during which the hotel reportedly refused check-in to guests, leading to significant inconvenience and frustration for those who had traveled long distances. This isolated incident suggests a potential area for improvement in handling unforeseen circumstances and ensuring guest comfort even during disruptions.