Hampton Inn Sedona

This hotel offers a central location in Sedona, making it a convenient base for exploring the area's attractions, including nearby trails, restaurants, and shops. Its proximity to essential amenities like grocery stores and gas stations makes it ideal for sightseers and travelers seeking easy access to daily needs without the downtown crowds. While the property's age is a recurring theme, many guests appreciate its value for the area. The hotel's pet-friendly policy is a significant draw for those traveling with animals. To enhance your stay, it is advisable to manage expectations regarding the property's overall condition and be aware of the additional parking fee, which is a frequent point of contention among guests.

Facilities & Amenities
The hotel offers a heated outdoor pool and hot tub, which are appreciated by many guests, especially during cooler months. However, feedback on these facilities is mixed, with some reporting the pool and hot tub to be dirty, containing leaves or debris, or the hot tub not being adequately warm or functional. The fitness center is described as basic and small by some, while others find it sufficient. Wi-Fi is available, though some guests experienced it as spotty or unreliable. A notable and frequent complaint is the elevator being broken or out of service for extended periods, which can be inconvenient for guests with mobility issues or heavy luggage. Additionally, the air conditioning units in rooms are often cited as loud, ineffective, or old, struggling to maintain comfortable temperatures.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied. While some guests found their rooms to be very clean and tidy, a significant number reported issues such as filthy floors, dog hair, stains on carpets and furniture, mold in bathrooms, and a general musty smell. The beds are a major point of contention; many guests found them to be uncomfortable, hard, or having worn mattresses, leading to poor sleep, while a few found them comfortable. Pillows are frequently described as terrible. Rooms often show signs of age, including peeling wallpaper, chipped paint, damaged furniture, and thin walls that allow noise from neighboring rooms or the hallway to be easily heard. Bathroom conditions also vary, with reports of mold, slow drains, faucet issues, and broken fixtures.

Dining & Food Quality
The complimentary breakfast receives generally positive feedback for its variety and convenience, offering warm options such as eggs and sausage, along with cereals, breads, and fruit. Many guests appreciate the availability of hot coffee and the overall selection. However, some reviews mention issues with the quality of certain items, such as hard-boiled eggs being difficult to peel or chicken sausage being unappetizing. There are also instances where breakfast items were not ready on time or ran out quickly, leading to frustration. Despite these occasional shortcomings, the breakfast is often seen as a valuable amenity, saving guests the cost and time of dining out each morning.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy reach of Sedona's main attractions. It is described as conveniently situated for accessing restaurants, shops, and essential services like a Whole Foods market, often within walking distance. Its proximity to various hiking trails and scenic spots is also a significant draw for outdoor enthusiasts. However, a prominent and frequent complaint revolves around parking. Guests are often surprised by an unexpected daily parking fee, which many consider excessive and a "money grab," especially given that the parking lot is often described as unpaved, lacking clear lines, and without security. This fee is often not clearly disclosed at the time of booking, leading to dissatisfaction upon check-out.

Staff & Service
The staff receives mixed reviews, with many guests praising their friendliness, helpfulness, and attentiveness, particularly at the front desk and in the breakfast area. Specific instances of staff going "above and beyond" are noted. Conversely, a notable number of guests reported staff being indifferent, unprofessional, or appearing bothered by requests. The check-in process is generally smooth, though some guests experienced issues with booking discrepancies or unexpected charges. Housekeeping service is a frequent point of concern; many guests reported inconsistent or absent room cleaning, with some stating that rooms were not serviced daily as expected or were dirty upon arrival, requiring guests to request towels or clean their rooms themselves.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant benefit for guests traveling with animals, though some note challenges in finding suitable outdoor areas nearby. Guests who are Hilton Honors members often appreciate the provided free drinking water and snacks, but some express disappointment that the property's overall condition does not align with the expected standards of the Hilton brand. The hotel has been undergoing or is in need of renovations, and some guests reported noise or unpleasant smells related to these updates. A thoughtful touch mentioned by some guests is the provision of free cookies in the evening. There were also a few mentions of past water damage or flooding incidents affecting parts of the hotel.