Hampton Inn St. Charles St. Peters

This hotel is frequently highlighted for its exceptionally friendly and helpful staff, who consistently receive praise for their attentiveness and willingness to assist guests, often making a significant positive impact despite other challenges. The complimentary breakfast is another strong point, often described as well-rounded and a great start to the day. While many guests appreciate the hotel's overall cleanliness, a recurring theme in reviews points to the property's dated appearance and a need for significant updates, with some areas showing signs of wear and tear. Noise can also be a concern, particularly from adjacent rooms or the highway. This hotel is well-suited for road trippers seeking convenient interstate access, families looking for a good breakfast and pool access (though with caveats), and pet owners due to its accommodating policy. To ensure a more comfortable stay, guests might consider requesting a room away from the highway or elevators and verifying the operational status of specific amenities like the hot tub upon booking.

Facilities & Amenities
The hotel offers a range of facilities and amenities for guest convenience. Most guests appreciate the availability of free Wi-Fi, though some note it can be slow, with a faster option available for a daily fee. The indoor pool is a popular feature, especially for families, but many reviews indicate that the hot tub is frequently out of order, sometimes for extended periods, and the pool water can be surprisingly cold or appear cloudy. Some guests also reported issues with the EV charger being out of service. While a fitness center is available, some guests found the luggage carts difficult to maneuver, especially in and out of the elevator. A common point of feedback is the absence of microwaves in rooms, requiring guests to use a communal microwave, often located only on the first floor, which can be inconvenient for those on higher floors.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many guests report their rooms to be clean and appreciate the comfortable beds and linens, a significant number highlight that the hotel and its rooms are outdated and in need of a renovation. Common complaints include thin walls leading to considerable noise from adjacent rooms, the highway, or elevators, which can disrupt sleep. Issues with bathrooms are frequently mentioned, such as a lack of ventilation, dripping condensation, small size, slippery tub surfaces, and sometimes cleanliness concerns in corners or around fixtures. Some rooms have been described as having a musty smell or lingering pet odors. Guests also report various in-room amenity malfunctions, including non-working phones, unreliable electrical outlets and USB ports, and air conditioning units that are loud or ineffective. A serious concern raised by several guests is the presence of bed bugs, leading to uncomfortable experiences and early check-outs.

Dining & Food Quality
The complimentary breakfast at the hotel consistently receives high praise from guests, often described as a well-rounded and satisfying start to the day. Many appreciate the variety of options available, including hot food selections like eggs, bacon, and potatoes, along with waffles, cereals, and fresh fruit. The breakfast area is generally kept clean, and staff are commended for their diligence in restocking items and maintaining a pleasant dining environment. While most reviews are positive, some guests occasionally note that certain hot items, like eggs or bacon, can be cold, or that popular items may run out if guests arrive later in the morning. Beyond breakfast, the hotel also offers complimentary snacks and drinks as a welcome bonus, and there is a convenient snack area in the lobby for additional purchases, providing quick options for guests throughout their stay.

Location & Accessibility
The hotel's location is frequently cited as a major advantage, offering easy access from the interstate and making it a convenient stop for travelers. It is well-situated near a variety of restaurants and shopping options, often within walking distance or a short drive, providing guests with ample choices for dining and entertainment. For those attending events, the hotel is often noted for its proximity to local venues and attractions. Parking is generally described as plentiful, with wide spaces, and many guests feel secure leaving their vehicles, with some even able to view their cars from their rooms. However, some reviews indicate that parking can be expensive, particularly for those with larger vehicles or trailers, though the availability of space is appreciated. The hotel's position near the highway means some rooms experience traffic noise, which light sleepers should consider.

Staff & Service
The staff and service at this hotel receive widespread commendation, with many guests highlighting the friendly staff who are consistently described as helpful and attentive. The front desk personnel are often praised for their warm reception and efficient check-in process, though some guests have reported significant issues with reservation accuracy, rooms not being ready, or digital keys failing, leading to frustrating delays and a lack of apologies in some instances. The breakfast staff are particularly noted for their professionalism, diligence in restocking, and positive interactions with guests. Housekeeping is generally found to be responsive, though some reviews mention inconsistencies in room cleaning or a lack of daily service. Despite isolated negative experiences with specific check-in situations or perceived unresponsiveness from management regarding issues, the overall sentiment is that the hotel's team strives to provide a pleasant and accommodating stay.

Additional Information
Guests traveling with pets will find the hotel to be pet-friendly, though it's important to note that a pet fee is applied, which some guests found to be higher than expected. While the hotel accommodates animals, some reviews suggest that finding suitable outdoor areas for pets nearby can be challenging. Inside the rooms, a unique design feature is the hidden closet, which guests often discover behind curtains, providing unexpected storage space. A recurring safety concern mentioned by several guests is the slippery bathtub floors, which some found hazardous. For convenience, guests should be aware that ice machines are not available on every floor, often requiring a trip to the first floor. Additionally, some guests experienced issues with the digital key system, leading to reliance on physical keys or staff assistance for room access.