Hampton Inn Stroudsburg/Poconos

This hotel is often chosen for its convenient location, offering easy walkable access to Main Street and its array of shops, restaurants, and entertainment venues, including the Sherman Theatre. While many guests appreciate the generally clean environment and the friendly staff, feedback on these aspects can be quite mixed. The hotel is particularly suitable for sightseers and concert-goers who value proximity to local attractions, as well as families and pet owners due to its accommodating policies. However, some visitors have noted issues with noise levels from other guests or outside, and inconsistent breakfast quality. To ensure a more comfortable stay, it is advisable to inquire about room location to minimize potential noise disturbances and to confirm the room cleaning schedule upon arrival.

Facilities & Amenities
The hotel features an indoor pool that is generally enjoyed by guests, especially children, for its warmth. However, some visitors have reported concerns about the pool's cleanliness, noting issues like mold on steps, broken chairs, and strong chlorine odors. A recurring point of contention is the scheduling of public swim lessons during open pool hours, which can limit access for hotel guests. The fitness center is available, though some equipment may be out of order, and the area has been described as dirty with unpleasant smells. In-room amenities typically include a refrigerator and a coffee maker, but the absence of an in-room microwave is a common complaint, requiring guests to use a shared one in the dining area. Ample parking is available, and while there are elevators, some guests have experienced them being slow or out of service.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied. Many guests describe their rooms as clean, spotless, and immaculate, with comfortable beds and clean bedding. However, a significant number of reviews highlight serious cleanliness issues, including dirty floors (some sticky), hair found in various places, stains on walls, and unclean bathtubs or showers with mold or grime. Some rooms are noted as dated and showing wear and tear, with issues like water-damaged floors, non-functional thermostats, or torn blankets. Noise levels are a frequent concern, with reports of loud music, noisy neighbors, and poor sound insulation between floors. Additionally, some guests have experienced problems with hot water availability or slow drainage in sinks and tubs, and unpleasant odors like weed, cigarettes, or strong disinfectants.

Dining & Food Quality
The complimentary breakfast receives highly mixed reviews. Many guests find it to be good, plentiful, and convenient, with some praising the waffle maker and overall selection. However, a notable portion of guests describe the breakfast as mediocre, basic, or even poor, citing issues such as cold coffee, dry omelets, undercooked sausage, mushy potatoes, and a lack of fresh fruit or healthy options. Some express disappointment with the overall food quality and taste, suggesting it could be improved. While coffee and tea are generally available throughout the day, their temperature outside of breakfast hours has been inconsistent.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage. It is conveniently situated within walking distance of Main Street, offering easy access to a variety of restaurants, shops, and local attractions like the Sherman Theatre. Its proximity to Interstate 80 also makes it easily accessible for travelers. Guests appreciate being able to explore the town on foot, which eliminates the need for driving and parking in the downtown area. The hotel provides ample parking for guests, contributing to its overall convenience. While most reviews praise the location, some mention the surrounding neighborhood as being somewhat rundown, though this does not detract from the hotel's immediate accessibility to key points of interest.

Staff & Service
The staff at the hotel garners a wide range of feedback, from highly positive to significantly negative. Many guests commend the friendly staff, describing them as helpful, courteous, attentive, and professional, contributing to a pleasant stay. The check-in process is often noted as easy and quick. However, a considerable number of reviews report instances of rude or unhelpful staff, particularly at the front desk, with some guests feeling ignored or receiving dismissive responses to their concerns. Housekeeping service is a common point of mixed feedback; while some rooms are found to be immaculate, others report inconsistent cleaning schedules (every other day), lack of towel replenishment, or rooms not being cleaned adequately. The hotel is generally considered pet-friendly and family-friendly, with staff often accommodating specific requests.

Additional Information
The hotel operates with a pet-friendly policy, though some guests have noted that the associated fees can be substantial, and finding suitable outdoor areas for pets nearby can be challenging. Guests should be aware that room cleaning service is typically provided only every other day, rather than daily, which has surprised some visitors. A security deposit of $50 is often required upon check-in, which is refunded after a few days, a policy some guests find unusual. Despite being a non-smoking property, there are frequent complaints about the pervasive smell of marijuana or cigarettes in hallways and even in rooms, indicating a challenge with enforcing the smoking policy. Furthermore, the indoor pool is regularly used for public swim lessons during open hours, a detail that is not always communicated to guests in advance and can impact their ability to use the facility freely.