Hampton Inn & Suites Asheville Airport

The hotel is highly regarded for its exceptional staff and its prime location, offering unparalleled convenience for travelers utilizing the nearby airport. Its signature feature is the efficient shuttle service, which provides seamless transportation to and from the airport, making it an ideal choice for business travelers and those with early morning flights or late arrivals. Guests consistently highlight the hotel's cleanliness and the overall comfort of their accommodations, often noting the spaciousness of the rooms. The complimentary breakfast is also a recurring positive, contributing to a pleasant stay. The hotel is well-suited for families seeking comfortable suites and pet owners due to its accommodating policies. To enhance your experience, guests recommend taking full advantage of the convenient shuttle service and considering a suite for additional space.

Facilities & Amenities
Guests frequently commend the hotel's array of facilities and amenities that enhance their stay. The lobby area is often described as welcoming, beautiful, and recently renovated, providing a comfortable space for guests to relax or socialize. Many appreciate the availability of a fitness center for their workout needs, though some expressed a desire for more varied equipment. The outdoor pool and hot tub are popular features, offering a relaxing escape, with the hot tub being particularly praised. However, some guests noted that the pool was not heated or was occasionally out of service, which caused disappointment. The presence of a cozy fire pit is also a welcome addition for evening relaxation. Additionally, guests value the strong and reliable Wi-Fi connectivity throughout the property, ensuring they can stay connected. The hotel also provides 24-hour hot coffee and tea, a thoughtful convenience for all guests.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as immaculate, spotless, and well-maintained, contributing to a pleasant and hygienic environment. Rooms are generally found to be spacious and comfortable, often noted for their updated and modern design. The beds are frequently highlighted as very comfortable, ensuring a restful night's sleep. However, a few guests found the beds to be a bit firm. While most reviews are positive, some isolated instances mentioned minor issues such as a musty smell, damp carpets, or overlooked cleaning details like hair or stains. The bathrooms are typically clean and well-equipped, with good shower pressure and temperature, though some older reviews mentioned dated aspects or issues with toilet flushing. Noise levels are generally reported as quiet, but some guests experienced disturbances from the air conditioning/heating unit, elevator, or ice machine. Guests also noted the convenience of an in-room refrigerator, but some desired more bedside amenities like charging sockets.

Dining & Food Quality
The hotel's complimentary breakfast is a significant highlight for many guests, frequently described as good, great, and even better than expected, offering a hot and delicious start to the day. The breakfast area itself is often praised for being well-maintained and inviting, with staff ensuring items are consistently stocked. Guests appreciate the variety of options available, including coordinated flavored fruit toppings for waffles and tasty lemon poppy scones. However, some feedback indicates that the breakfast can be minimalist, with occasional issues like stale muffins, warm milk, or less-than-ideal quality for certain items like eggs or bruised fruit. While the overall food quality is generally positive, some guests wished for more diverse healthy choices or alternatives to specific meat options like turkey sausage. The availability of hot coffee and tea 24/7 is a much-appreciated amenity, though a few found the coffee to be quite strong.

Location & Accessibility
The hotel's location is a major advantage, particularly its extreme proximity to the airport, being only about half a mile away. This makes it exceptionally convenient for travelers with early flights or late arrivals, especially with the readily available airport shuttle service. Beyond airport access, the hotel offers good accessibility to major highways, facilitating travel to popular destinations like the Biltmore Estate, downtown Asheville, and the River Arts district. Several restaurants and shopping options are conveniently located within a short drive or even walking distance. Parking is generally ample and free, adding to guest convenience. However, some guests found the parking layout awkward, noting that most spaces are behind the building without direct rear access to all floors, and handicap parking can be inconveniently located. A few reviews also mentioned that the immediate surrounding area might not be the most aesthetically pleasing, despite the hotel's excellent connectivity.

Staff & Service
The hotel staff consistently receives overwhelming praise for their friendliness, helpfulness, and professionalism, often described as going above and beyond to ensure a positive guest experience. Many reviews highlight specific individuals for their exceptional attentiveness and willingness to accommodate requests, from providing clear directions and assisting with car check-in to finding lost items and facilitating early check-ins. The check-in process is frequently noted as quick, easy, and welcoming. Guests appreciate the staff's ability to manage multiple roles efficiently, contributing to a smooth operation. During challenging situations, such as a hurricane, staff members were commended for their extraordinary efforts in caring for guests, demonstrating remarkable empathy and support. While the vast majority of feedback is positive, a few isolated comments mentioned instances of perceived rudeness, dismissiveness, or a lack of empathy from specific staff members regarding certain issues, such as parking or guest inquiries during a crisis.

Additional Information
The hotel offers a pet-friendly policy, accommodating guests traveling with their animals, which is appreciated by many. Guests should be aware that while the hotel provides basic amenities, some rooms may not include a microwave or conditioner as standard, though conditioner is available upon request at the front desk. A recurring point of feedback concerns the toilets, with several guests reporting issues with flushing in both rooms and common areas. The hotel's interior is frequently described as newly renovated and well-decorated, contrasting with some perceptions of the exterior. For those with specific needs, the hotel has been noted for its support during community crises, such as providing shelter during a hurricane and assisting displaced individuals. Some guests observed smoking in outdoor areas, which might be a consideration for non-smokers. The hotel also offers Hilton Honors benefits, which are valued by loyal members.