Hampton Inn & Suites by Hilton Toronto Markham

This hotel is widely praised for its consistent cleanliness and the spacious rooms it offers, making it a reliable choice for travelers. A signature feature is its convenient location near major highways and a variety of dining and shopping options, which is particularly beneficial for families and business travelers seeking easy access to the surrounding area. Guests frequently highlight the friendly and helpful staff and the excellent complimentary breakfast as standout aspects of their stay. While the hotel provides a comfortable experience, some guests note issues with noise levels due to thin walls and older air conditioning units. To ensure a more restful stay, light sleepers might consider bringing earplugs, and it's advisable to inquire about ongoing renovations or room locations away from high-traffic areas.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Many appreciate the presence of a pool, which is often described as clean and warm, though some guests have noted occasional closures or issues with pool area ventilation and towel availability. A fitness center is available for guests, though some suggest it could benefit from upgrades. Free Wi-Fi is provided, generally found to be good, though a few guests experienced tricky setup or fair speeds. The hotel also features EV charging stations, a valuable amenity for electric vehicle owners, although some found the cost and charging speed to be less than ideal. Other amenities mentioned include ice machines, which were sometimes reported as non-functional, and a tuck shop for quick purchases. The lobby and breakfast area have undergone renovations, which some guests found to be a positive change, though others noted temporary crowding or cold temperatures in the lobby.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms and common areas as spotless and immaculate. The spacious rooms are frequently highlighted, providing ample space for relaxation. Feedback on beds is mixed; many guests found them very comfortable, ensuring a restful night's sleep, while some found them too soft or noted issues with pillows. A recurring concern is noise levels, with guests reporting thin walls that allow sound from hallways, adjacent rooms, and even construction to be heard. The air conditioning units are sometimes described as old and noisy. Bathrooms are generally clean, but some guests noted issues such as a lack of ventilation fans, dim lighting, or insufficient towel bars. Some rooms feature laminate flooring, which contributes to cleanliness but can amplify noise.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often described as excellent, delicious, and offering a good variety. Popular items include omelets, hot oatmeal, fresh fruits, yogurt, and waffles made with a self-serve machine. The coffee is also frequently complimented. While the breakfast area is generally seen as bright and spacious with ample seating, some guests found it could become crowded, especially during peak times, due to ongoing renovations. Despite the overall positive feedback, some guests expressed a desire for more variety in the daily offerings, noting that the menu can be repetitive, and a few mentioned issues with the quality of certain items like sausage or the freshness of fruit.

Location & Accessibility
The hotel's location is a significant advantage, offering easy access to major highways, including the 407, 404, and Highway 7, making it convenient for travel around the region. Guests appreciate its proximity to a wide array of restaurants, shopping options, and local attractions. A Costco is conveniently located nearby, and there are also Tim Hortons and a massage place within easy reach. While the hotel is well-situated for local exploration, some guests noted that it is a bit far from downtown and the airport, and traffic can be heavy when traveling to these areas. Parking is generally ample and free, though some guests experienced limited availability during busy periods or found the entrance to be tricky to navigate.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to accommodate requests, such as early check-ins, late check-outs, or room upgrades. The check-in process is often described as quick and efficient. Many guests appreciated the hotel's use of text communication for inquiries and assistance, finding it a convenient way to address needs. Staff members are noted for their warm hospitality and proactive approach in resolving issues, such as arranging a new hairdryer or relocating guests from noisy rooms. Overall, the commitment of the staff to providing excellent service is a recurring theme in guest feedback.

Additional Information
Guests should be aware that the hotel is undergoing renovations in areas like the lobby and breakfast area, which may occasionally lead to temporary crowding or noise. The hotel maintains a pet-friendly policy, though guests should note that there is a charge per pet, which some found to be higher than expected or not clearly communicated. While the hotel strives for cleanliness, some guests expressed concerns about the environmental impact of using cardboard plates and plastic cutlery for breakfast, suggesting a move towards more sustainable options. Some rooms may lack certain conveniences like a full-length mirror, a fan in the bathroom, or sufficient hooks for hanging clothes. The hotel also offers EV charging stations, but guests should be aware of the associated costs and the need for a specific application to use them.