Hampton Inn & Suites Charlotte-Arrowood Rd.

The hotel is noted for its spacious rooms, with many guests appreciating the option of suites featuring jacuzzi tubs, providing a comfortable and relaxing stay. While the property is currently undergoing major renovations, which some guests found disruptive, the overall experience is often enhanced by the consistently friendly and helpful staff. Most guests find the breakfast offerings to be varied and satisfying. However, cleanliness is a mixed bag, with some reports of issues despite many rooms being described as clean. This hotel is particularly well-suited for families seeking ample space, business travelers due to its convenient location, and budget-conscious travelers looking for good value. To ensure a smooth stay, it is advisable to inquire about the renovation status and its potential impact on your specific room, and to thoroughly inspect your room upon arrival for any cleanliness concerns.

Facilities & Amenities
The hotel offers a range of amenities, though some are impacted by ongoing renovations. Guests have access to a fitness center, which some found to be small but functional. The property features both an indoor and outdoor pool, along with a hot tub, providing relaxation options, although some guests noted the pool closing earlier than expected or appearing unmaintained at times. Free Wi-Fi is available, allowing guests to stay connected, though a few experienced connectivity issues. In-room conveniences include coffee makers and microwaves, adding to the comfort of the stay. However, the elevators were frequently mentioned as being affected by the renovation work, sometimes appearing covered in protective materials, and there were comments about a limited number of luggage carts available for guest use.

Cleanliness & Room Comfort
Guests offer mixed feedback regarding cleanliness and room comfort. Many rooms are described as very clean, spotless, and well-maintained, with comfortable beds and high-quality linens ensuring a restful sleep. Guests appreciate the spacious nature of the rooms, often featuring natural light and modern conveniences like updated outlets and USB connections. However, a significant number of guests reported issues such as stained sheets, hair in bathrooms, old soap left in tubs, and musty odors. Critically, some guests encountered serious concerns including bed bugs, stink bugs, dead bugs, and roaches. Noise levels vary, with some rooms being quiet and well-insulated, while others experienced considerable traffic noise, noisy AC units, or disturbances from construction and hallway noise. Issues with hot water availability or AC functionality were also noted.

Dining & Food Quality
The hotel's breakfast generally receives positive feedback, described as very good, yummy, and plentiful, offering a good variety of hot and cold foods. Popular options include waffles with various toppings, eggs, bacon, sausage, oatmeal, cereal, muffins, breakfast potatoes, and fresh fruit. Most guests found the food quality acceptable, though some noted specific items like soggy French toast sticks or lukewarm coffee. The breakfast staff is frequently commended for being friendly, helpful, and attentive, ensuring the dining area is well-stocked and clean. However, there were isolated reports of a rude or abrupt breakfast attendant. The hotel primarily focuses on breakfast, with limited mention of other dining facilities.

Location & Accessibility
The hotel's location is widely regarded as convenient, particularly for travelers utilizing I-77 or I-95, making it an easy interstate stop. It is situated close to Carowinds, Charlotte city, and various offices in the south side of Charlotte, appealing to both leisure and business travelers. Proximity to the airport and uptown is also noted by some guests. While some describe the immediate area as a quiet office park, others found it to be sketchy or raised concerns about safety, with multiple reports of car vandalism and vehicle break-ins in the parking lot. Free parking is available, but some guests experienced overcrowding due to construction or felt the need to park near the lobby for added security.

Staff & Service
The staff consistently garners high praise for their friendliness, helpfulness, and attentiveness, significantly contributing to a positive guest experience. Front desk staff are frequently commended for quick check-in processes, their willingness to accommodate requests such as early check-in or room upgrades, and their overall patient and caring demeanor. The breakfast staff is particularly highlighted for being courteous, on-the-ball, and diligent in keeping the dining area well-stocked and clean. While most interactions are positive, a few guests reported isolated incidents of long wait times at check-in, perceived rude attitudes, or difficulties with digital keys and reservation discrepancies. Overall, the staff's commitment to service is a recurring theme.

Additional Information
The hotel is undergoing major renovations, a key aspect of the guest experience. While some guests appreciate the newly renovated rooms, others encountered noise, dust, paint smells, and disruptions in common areas and elevators due to the ongoing work. Guests booking specific room types, such as those with jacuzzi tubs, occasionally found them unavailable or replaced upon arrival. There are recurring concerns about security in the parking lot, with multiple reports of car vandalism and vehicle break-ins. The hotel maintains a pet-friendly policy, though additional fees may apply. Some guests experienced issues with double charges or unexpected security deposits during billing, and difficulties obtaining receipts for third-party bookings.