Hampton Inn & Suites Clayton/St. Louis-Galleria Area

This hotel offers a welcoming and clean environment, often highlighted by its on-site bar, which provides a pleasant space for guests to unwind. It is frequently praised for its overall cleanliness, the exceptional staff service, and its highly convenient location in a safe and walkable area. The hotel is well-suited for business travelers due to its proximity to key areas and amenities like the gym and conference rooms. Families appreciate the comfortable accommodations and the available pool, while couples can enjoy the quiet atmosphere and on-site bar. Sightseers find it ideal for exploring the surrounding area. To ensure a comfortable stay, guests should confirm specific room amenities, such as the presence of a deep soaking tub, as some online descriptions may not align with actual room features. Additionally, be prepared for potential parking fees, which are not always clearly disclosed upfront.

Facilities & Amenities
Guests generally appreciate the range of facilities available, enhancing their stay. The fitness center is frequently commended for being well-equipped, featuring a variety of weights, cables, and aerobic machines. The on-site bar is a popular amenity, described as clean, fun, and a great place to relax, often serving light fare. A pleasant patio with a fire pit also offers a nice outdoor space. For electric vehicle owners, the complimentary Level 2 EV chargers in the garage are a significant convenience. The indoor pool is a hit with families, though some guests note it can be small, cold, or occasionally have an unpleasant odor, and it has been reported as closed at times. While free Wi-Fi is available, some rooms lack a microwave, requiring guests to use a communal one in the lobby. Other minor points include observations about low water pressure in showers and the absence of recycling options or guest laundry facilities.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed, though many guests report a positive experience. Most guests find their rooms to be clean and fresh-smelling, often highlighting the comfortable beds and good pillows that contribute to a restful sleep. Rooms are generally described as spacious and quiet, with effective air conditioning and modern TVs. However, some guests have encountered significant cleanliness issues, including visible dust, hair, dirty refrigerators, and stained linens or towels. A few reviews mention rooms having an unpleasant odor, such as mold or mildew. Concerns about dated rooms are also present, with observations of worn carpeting, stained or old bathtubs, and peeling paint. Issues like low water pressure in showers, inconsistent hot water, and thin walls leading to noise from adjacent rooms or hallways are also noted, impacting overall comfort. Some rooms also lack expected amenities like USB ports or smart TVs.

Dining & Food Quality
The breakfast offerings receive varied feedback from guests. Many praise the breakfast for its amazing selection, variety, and the convenience of hot options, often describing it as one of the best they've experienced in a hotel. The coffee is generally well-regarded, and the availability of to-go bags is appreciated by families. However, a significant number of guests express disappointment, noting a decline in food quality. Specific complaints include rubbery eggs, raw potatoes, unappetizing sausage, and cold omelets. Some find the breakfast to be basic or mediocre, with limited fresh fruit options and issues like watery gravy. The use of plastic cutlery is also a common point of dissatisfaction. While the on-site bar is a popular feature for drinks and socializing, one review mentioned a lack of food service there, though others indicate light fare is available.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, situated in a safe and walkable area of downtown. Guests appreciate its convenient proximity to various restaurants, shops, and attractions, making it easy to explore on foot. It is particularly well-placed for those visiting Washington University or needing easy access to highways and the Metrolink. The neighborhood is described as quiet, contributing to a peaceful stay. While the location is highly praised, parking is a recurring point of discussion. The hotel offers on-site garage parking, which is generally considered convenient and secure, but it comes with a daily fee, typically around $14-15, which some guests feel is expensive and not always clearly disclosed prior to arrival. Street parking is also an option, though availability can vary, and meters may require payment.

Staff & Service
The staff and service receive overwhelmingly positive feedback, with many guests commending the team for being exceptionally friendly, helpful, and professional. The check-in process is often described as quick and easy, with staff members frequently singled out for their welcoming and personable approach. Guests appreciate the attentiveness of the staff, who are often willing to go above and beyond to accommodate requests, such as providing cribs or assisting with mobile keys. However, there are instances of mixed experiences; some guests reported encountering unbothered or unresponsive front desk personnel, or staff who appeared disengaged. Issues like inconsistent housekeeping service, where rooms were not cleaned daily unless specifically requested, or instances where guests were asked to change their own bedding, have been noted. Despite these isolated concerns, the general sentiment highlights a strong commitment to customer service.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by many guests traveling with animals. However, some pet owners have noted challenges with finding suitable outdoor areas for their pets and have experienced issues with excessive barking from other guests' unattended dogs, which the hotel's policy sometimes prevents staff from fully addressing. Guests should also be aware that the hotel has undergone construction or renovation at times, which has led to unexpected noise and dust for some, as this information was not always disclosed prior to arrival. For members of the rewards program, there have been instances where expected benefits, such as complimentary bottled water or late check-out, were not honored. On a positive note, the hotel has demonstrated flexibility by allowing groups to bring in their own food for gatherings and provides amenities like cribs or pack-and-plays upon request, showcasing a commitment to guest satisfaction.