Hampton Inn & Suites Denver Downtown-Convention Center

This hotel offers a highly convenient urban base, particularly noted for its central downtown location that provides easy access to the Convention Center and the 16th Street Mall, making it a prime choice for exploring the city on foot. Guests frequently highlight the spacious rooms and the complimentary breakfast as significant advantages, contributing to a comfortable and value-driven stay. The hotel is well-suited for business travelers attending conferences, sightseers exploring the city's attractions, and families seeking ample space and convenient amenities that simplify their trip. While many appreciate the generally helpful staff and overall cleanliness, some guests have encountered issues with billing and room readiness. To enhance your experience, it is advisable to confirm your specific room type and reservation details upon booking, and to explore alternative parking options nearby, as on-site parking can be quite expensive and a common point of concern for visitors.

Facilities & Amenities
The hotel provides a range of facilities and amenities designed to enhance guest comfort and convenience. The fitness center is generally praised for being large and well-equipped, with some rooms even featuring a Peloton bike. The lobby offers a pleasant environment with complimentary hot tea and snacks available for purchase, creating a welcoming atmosphere. There is also a bar on-site, which many guests find enjoyable, noting the friendly bartenders and complimentary nuts. For longer stays, laundry machines are available at an affordable price. However, feedback on the swimming pool and hot tub is consistently negative, with many describing them as small, dirty, cold, or out of order due to maintenance issues, making them largely unusable. Similarly, Wi-Fi connectivity can be inconsistent, with some guests reporting difficulties connecting or finding that only minimal free service is provided.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and remarkably spacious, often described as large studios or suites with ample room for relaxation, some even featuring a kitchenette. The beds are frequently praised for being very comfortable, ensuring a restful night's sleep. However, there are recurring concerns regarding room maintenance and cleanliness details. Some rooms have shown signs of wear, including broken chairs, non-functioning shades, or issues like water damage and chipped furniture. Bathroom conditions vary, with reports of leaks, slow drains, scalding hot water, and a notable lack of anti-slip mats or proper shower doors, leading to water spraying onto the floor. Noise can also be an issue, with some guests experiencing corridor noise or a peculiar "gong sound" from dripping showers. Housekeeping consistency is a common complaint, with many guests reporting that rooms were not serviced daily or that basic amenities like towels or shampoo were not replenished without request.

Dining & Food Quality
The hotel's breakfast service receives mixed but generally positive feedback, with many guests considering it a significant highlight of their stay. Most guests appreciate the complimentary nature and the variety of options available, which often include hot items like eggs, waffles, and rotating selections, along with fresh fruit and coffee. The dining area is typically described as spacious and pleasant. However, some guests found the breakfast to be basic, monotonous, or occasionally picked over, especially later in the morning. A few reviews also mentioned concerns about food quality, with some guests reporting feeling unwell after consuming breakfast items. The on-site bar is noted for its good atmosphere and friendly staff, providing a convenient option for evening drinks, though it does not offer a full food menu. Bottled water in the rooms is available but comes at an additional cost, which some guests found excessive.

Location & Accessibility
The hotel boasts an excellent central location in downtown, making it highly convenient for guests to explore the city. It is within easy walking distance of numerous popular attractions, including the Convention Center, the 16th Street Mall, various museums, and a wide array of shopping and dining establishments. Public transportation options are readily accessible, with guests appreciating the proximity to the train station for airport access and the availability of a free bus service for navigating the downtown area. While the location is praised for its convenience and perceived safety, parking is a significant and frequently mentioned concern. The hotel primarily offers valet parking, which is consistently described as very expensive, leading many guests to seek more affordable off-site parking garages or street parking options nearby. The hotel's entry and exit points can also be challenging to navigate due to one-way streets and ongoing construction in the area.

Staff & Service
The hotel's staff generally receives praise for their friendliness and helpfulness, with many guests highlighting positive interactions with the valet team and some front desk personnel. The valet service is particularly commended for its efficiency, promptness, and courteousness, making vehicle handling a smooth experience despite the high cost. However, feedback regarding the front desk staff is notably mixed, with a significant number of guests reporting issues such as unfriendliness, disorganization, slow check-in processes, and a perceived lack of willingness to assist with common requests or resolve problems. There are also recurring complaints about overcharging and difficulties with security deposit refunds, which have caused considerable frustration for some visitors. While some guests experienced quick check-ins and accommodating late check-outs, others faced challenges with room readiness and reservation accuracy, indicating an inconsistent service experience at the front desk.

Additional Information
This property operates as a combined Homewood Suites and Hampton Inn, which can sometimes lead to initial confusion for guests regarding signage or ride-share drop-offs. A notable hotel policy is that housekeeping service is typically provided every other day, and guests often need to specifically request it before noon for their room to be serviced. The hotel implements security measures requiring key card access for elevators and certain lobby areas, which contributes to a sense of safety for guests. However, some guests have reported persistent billing discrepancies and challenges in resolving overcharges or obtaining timely refunds for security deposits, necessitating diligent follow-up. While the hotel is undergoing some updates, guests should be aware that certain areas or amenities, such as the pool or specific room features, may be impacted by ongoing renovations or maintenance.