Hampton Inn & Suites Florence-Downtown

The hotel is highly regarded for its central location in downtown Florence, offering guests unparalleled walkability to a variety of local attractions, shops, and dining establishments. This makes it an excellent choice for sightseers eager to explore the city on foot, as well as golfers visiting the area's courses, and business travelers seeking convenience. Many guests, including families, consistently praise the hotel's generally clean environment and the consistently praised breakfast, which adds significant value to their stay. The attentive and friendly staff also stands out as a key feature, enhancing the overall guest experience. However, a significant number of recent visitors have noted that the hotel is currently undergoing extensive renovations, which can lead to considerable noise and dust during the day. Prospective guests should be aware of these ongoing improvements and consider confirming their room's readiness if planning an early arrival, as check-in times can be strict.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The indoor pool is a popular amenity, especially for families traveling with children, providing a fun recreational option regardless of the weather, though some guests noted it is not particularly large. A fitness center is available, described as a "good, small gym" or a "very nice weight room," although some equipment, like the treadmill, has been reported as being in poor condition. Guests have access to laundry facilities for extended stays. While parking is available on-site and generally convenient, some guests wished for more spaces near the main entrance. A recurring concern, particularly during the ongoing renovations, has been the functionality of the elevators, which are often described as slow, old, or broken, sometimes requiring guests to call the front desk for assistance. In-room amenities like a refrigerator, microwave, and USB ports are appreciated.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and the beds comfortable, often describing them as "very comfortable" or like "sleeping on a cloud," ensuring a restful stay. However, feedback on room condition is mixed, with some reporting stale smells, dirty carpets, stained linens, or even signs of pests. Issues such as leaky faucets, slow draining baths, and malfunctioning toilets have also been noted, indicating a need for maintenance in some areas. The bathrooms are generally spacious, but some show signs of wear like peeling paint or dirty grout. Noise is a significant concern for many, stemming both from street noise and thin walls, as well as the considerable disruption caused by ongoing renovations, including loud construction sounds. Some guests also experienced a lack of consistent housekeeping services during their stay, requiring them to request fresh towels or room cleaning.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as "good," "excellent," or "delicious." Many appreciate the variety of options available, including hot food items that are regularly replenished, ensuring freshness. The staff responsible for the breakfast area are frequently commended for their attentiveness, hard work, and friendly demeanor, contributing significantly to a positive dining experience. While most reviews are positive, a few guests found the food quality to be subpar or the variety lacking compared to other similar hotels, with some noting a prevalence of carb-heavy options and a need to request basic items like milk or coffee creamer. Fresh, hot coffee is readily available throughout the day, which is a welcome amenity for many visitors.

Location & Accessibility
The hotel boasts an excellent central location in downtown Florence, making it incredibly convenient for guests to explore the area on foot. Many popular restaurants, shops, and local attractions, including a small park and the Tennessee River, are within easy walking distance. This accessibility is a major draw for visitors looking to immerse themselves in the local culture and nightlife. For those traveling by car, free on-site parking is available, with some spaces reserved for loyalty program members, though some guests noted the parking lot can feel a bit small. The hotel's proximity to major roads also provides easy access to nearby golf courses and other regional points of interest. Additionally, guests appreciate the perceived safety of the surrounding neighborhood and the convenience of nearby fast-food options like Taco Bell.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, with guests frequently highlighting their friendliness, helpfulness, and attentiveness. Many describe interactions as "exceptional" and "going above and beyond," contributing significantly to a welcoming atmosphere. Specific examples of excellent service include accommodating early check-in requests, providing valuable local information, and even diligently recovering and returning lost personal items. The breakfast staff, in particular, are often singled out for their dedication and positive attitude. While the vast majority of reviews praise the staff, a small number of guests reported isolated instances of rude or unprofessional interactions, particularly concerning issues related to housekeeping or the ongoing renovations. Despite these few exceptions, the staff's commitment to providing a pleasant experience is a recurring theme.

Additional Information
A critical piece of information for prospective guests is the hotel's ongoing renovation, which is frequently mentioned as causing significant disruption. Many guests were not informed of this until check-in, leading to unexpected noise from jackhammering and buzz saws, dust, and general inconvenience during their stay. Some felt the hotel should have closed during this period due to the extent of the work. While the hotel is generally considered pet-friendly, specific policies are not detailed. Guests frequently comment on the hotel being overpriced for its current condition, especially given the renovation-related issues. Some loyalty program members expressed disappointment regarding the inability to secure late check-out despite their status. Additionally, a strong, pervasive deodorizer smell in the hallways was noted by several guests, causing discomfort or headaches.