Hampton Inn & Suites Grandville Grand Rapids South

This hotel is widely praised for its exceptional cleanliness and modern, inviting decor, making it a standout choice for many travelers. Its signature feature is the consistently well-maintained property and spacious, updated rooms that provide a comfortable stay. The convenient location near shopping and dining options further enhances its appeal. This hotel is particularly well-suited for families seeking comfortable accommodations and a pool, shoppers and leisure travelers due to its proximity to retail and entertainment, and pet owners who appreciate the welcoming policy and dedicated outdoor areas. To ensure the best experience, guests might consider requesting a room away from the high school football field if sensitive to noise, and it is advisable to confirm the room cleaning policy upon arrival as it may not be daily.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and convenient. The indoor pool is frequently highlighted as clean, warm, and a great amenity for families, with towels readily available poolside. While many appreciate the pool, some guests note the absence of a hot tub. The fitness center is described as top-notch and well-equipped, with some reviews specifically mentioning the presence of a Peloton bike and a good selection of weights, and it operates 24 hours. A small convenience store in the lobby offers forgotten items, snacks, and beverages. Free Wi-Fi is available, though a few guests reported connectivity issues or complications due to the hotel's energy-efficient key system. Ice machines and vending machines are also on site for guest convenience.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with many guests describing rooms as spotless, immaculate, and well-maintained, often noting a pleasant, fresh scent. Rooms are generally found to be spacious and feature modern decor, including large flat-screen TVs that swivel, fridges, and microwaves. Most guests report comfortable beds and quality linens, ensuring a restful sleep, though a few found the mattresses too firm or the pillows uncomfortable. Bathrooms are modern, often featuring walk-in showers with complimentary toiletries. However, some guests experienced issues such as sliding bathroom doors that do not close fully, impacting privacy, or initial cold water in the shower. Noise levels are mixed; while many rooms are quiet, some guests reported disturbances from other guests, kitchen operations, or the nearby football field.

Dining & Food Quality
The complimentary hot breakfast is a significant highlight for most guests, frequently described as "great," "excellent," and offering a good variety of options. Popular items include freshly made Belgian waffles, eggs, sausage patties, and French toast sticks. Many appreciate the availability of fresh fruit, coffee, and orange juice. The breakfast area is noted for being comfortable with ample seating, and the staff responsible for breakfast often receive praise for their attentiveness, ensuring items are well-stocked and the area remains clean. While the majority of feedback is positive, some guests occasionally reported that hot food items were cold or that certain selections ran out, particularly during peak times.

Location & Accessibility
The hotel boasts a highly convenient location, making it an attractive choice for various travelers. It is situated centrally, providing easy access to a wide array of shopping opportunities, including a mall directly across the street, and numerous restaurants within close proximity. Its position offers a straightforward and relatively short drive to downtown, typically around 15 minutes. The hotel is also conveniently located near a highway, facilitating travel. While the location is generally quiet, some rooms face a high school football field, which can be a source of noise during games or practices. Parking is available on-site, with some designated spots for loyalty program members, though it can be limited on busy nights.

Staff & Service
Feedback regarding the staff and service is notably mixed. Many guests commend the staff for being friendly, attentive, helpful, and accommodating, often highlighting their efficiency during quick check-ins and their willingness to resolve issues promptly. Some specifically praise the pet-friendly service. However, a significant number of reviews describe negative interactions, citing staff as rude, unprofessional, or unhelpful, particularly at the front desk. Issues reported include long waits during check-in, rooms not being ready on time, and poor communication regarding hotel policies or room availability. Housekeeping service also received varied comments, with some guests noting rooms were not cleaned daily unless specifically requested, and occasional shortages of towels.

Additional Information
The hotel operates with a pet-friendly policy, welcoming guests traveling with animals and providing convenient grassy areas for their needs. An energy-efficient system is in place, requiring guests to insert a physical key card into a slot in the room to activate the lights and power, which some found inconvenient, especially when relying on digital keys. Guests should be aware that the hotel's cleaning policy typically requires rooms to be requested for service rather than being cleaned daily, which can be a surprise for some. There have been instances where guests were charged late checkout fees without prior clear notification. While rewards program benefits are generally appreciated by loyalty members, some experiences suggest inconsistencies in their application.