Hampton Inn & Suites Lawton

The hotel's most notable feature is its convenient location directly outside the main gate of Fort Sill, making it an ideal choice for families attending military graduations and visitors to the base. Many guests appreciate the friendly staff and the complimentary breakfast, which are often highlighted as positive aspects of their stay. However, a significant number of reviews express serious concerns regarding the hotel's overall condition, frequently citing outdated facilities, pervasive cleanliness issues, and a notable absence of expected in-room amenities like mini-fridges and microwaves. While suitable for those prioritizing proximity to the military base, guests should be prepared for a property that may not meet modern hotel standards. It is highly recommended to thoroughly inspect your room upon arrival for any cleanliness issues and to confirm the availability of desired amenities.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is largely mixed, with several areas needing significant improvement. The indoor pool and hot tub are frequently mentioned, but often negatively, with reports of the pool being closed, dirty, or having a green color and chemical imbalances that caused skin irritation and breathing issues for some children. While a fitness center is available, it is described as small and sometimes lacking proper equipment setup. A major point of contention for many guests is the consistent absence of mini-fridges and microwaves in standard rooms, which are typically only found in suites or are available on a limited, first-come, first-served basis. Additionally, some guests reported issues with elevators not working properly and ice machines being inoperable, contributing to an overall impression of outdated and poorly maintained facilities.

Cleanliness & Room Comfort
The most critical and frequently reported issue by guests concerns cleanliness and room comfort, with numerous alarming accounts of bed bugs. Many guests reported waking up with bites and discovering bed bugs on their beds, pillows, and sheets, leading to significant distress and concern about bringing pests home. Beyond this severe problem, general room cleanliness is a widespread complaint, with descriptions of filthy carpets, stains on ceilings, floors, and bedding, and hair found in showers and tubs. Bathrooms are often cited for being dirty, having mold on shower heads, and containing used soap from previous guests. Rooms are also frequently described as outdated, with damaged furniture, cracked sinks, broken shower doors, and non-working televisions. Some guests experienced uncomfortable beds and noisy air conditioning units, further detracting from a restful stay. Housekeeping service is inconsistent, with many reporting no daily cleaning or difficulty getting fresh towels.

Dining & Food Quality
The hotel's complimentary breakfast generally receives positive feedback from guests, often highlighted as a strong point of their stay. Many appreciate the variety of options available, describing the food as good, great, and delicious, with waffles frequently singled out for praise. The breakfast service is often noted for starting early enough to accommodate early risers, particularly those attending military events. However, some guests have reported issues with certain items running out quickly, such as fruit, milk, and yogurt, especially later in the morning. There were also occasional complaints about the quality of specific food items, such as inedible eggs or watered-down drinks, and some found the in-room coffee to be of poor quality compared to the coffee available in the lobby. Despite these minor inconsistencies, the breakfast remains a popular amenity for most visitors.

Location & Accessibility
The hotel's location is consistently praised as one of its most significant advantages, particularly for visitors to Fort Sill. Guests find it extremely convenient due to its direct proximity to the main post gate, making it an ideal base for attending military graduations and visiting family members stationed there. Beyond the military base, the hotel is also situated near various restaurants and shopping options, providing easy access to dining and retail needs. While the immediate surrounding area might be affected by construction, the hotel itself is considered well-placed for local exploration. Parking is generally reported as ample and readily available, which adds to the convenience for guests traveling by car. Overall, the strategic location is a primary draw, offering practicality and ease of access to key local destinations.

Staff & Service
The hotel's staff consistently receives high praise from guests, often described as friendly, kind, helpful, accommodating, and professional. Many reviewers highlight specific individuals at the front desk and in maintenance for their exceptional service and willingness to assist with guest needs. The check-in process is generally noted as smooth and efficient, though some guests experienced delays or issues with early check-in requests and reservation accuracy. While the staff's demeanor is a strong positive, their ability to resolve all issues is sometimes limited by the hotel's underlying maintenance problems. Guests appreciate the staff's efforts to address concerns like room changes due to cleanliness issues or water leaks, even if a complete resolution isn't always possible. Despite the challenges posed by the property's condition, the dedicated and attentive service provided by the team is a recurring theme in positive feedback.

Additional Information
Guests should be aware of several important details that frequently arise in reviews. A common point of frustration is the hotel's policy regarding in-room mini-fridges and microwaves, which are often not standard amenities in all room types, contrary to some expectations. This can lead to inconvenience for guests planning to store food or leftovers. There is also a notable early check-in fee of twenty-five dollars, which some guests found unexpected and frustrating, especially after long travels. Recurring issues with the hotel's water supply have been reported, including instances of no hot water or even water pipe bursts affecting the lobby and rooms. The pet policy appears to be a source of confusion, with some guests noting a strong pet odor in rooms despite the hotel advertising itself as pet-friendly, while others were told only service animals were accepted. These operational and policy specifics are important for potential guests to consider before booking.