Hampton Inn & Suites Logan

The hotel is highly regarded for its exceptional pool area, featuring a unique indoor/outdoor hot tub and a family-friendly design that delights guests of all ages. This makes it an ideal choice for families seeking recreational amenities and leisure travelers looking for relaxation. Beyond the aquatic offerings, guests consistently highlight the hotel's remarkable cleanliness, the spacious rooms, the delicious breakfast, and the genuinely friendly and helpful staff. Its central location in downtown Logan also makes it a prime spot for sightseers and business travelers due to its proximity to local attractions and dining. To ensure a peaceful stay, it is advisable to request a room on the parking lot side or a higher floor to minimize potential street noise.

Facilities & Amenities
The hotel offers an impressive array of facilities that significantly enhance the guest experience. The standout feature is the expansive pool area, which includes a large indoor/outdoor hot tub that is a favorite among both adults and children, even in snowy weather. While some guests noted the main pool water could be cold, the overall aquatic experience is highly praised, with fun water features and a dedicated kiddy pool. The fitness center is well-equipped, providing options for guests to maintain their routines. The lobby and common areas are described as spacious and inviting, offering comfortable seating areas for relaxation. Guests also appreciate the convenience of free Wi-Fi throughout the property, as well as the availability of ice machines and vending machines.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness, describing rooms as spotless and well-maintained. The spacious rooms are a recurring positive, often featuring high ceilings that contribute to an open and airy feel. Most guests find the beds comfortable, ensuring a restful night's sleep. However, feedback on bed firmness is mixed, with some finding them too firm. While many rooms offer pleasant views, some guests reported significant road noise or traffic noise, particularly in rooms facing the main street, which can impact sleep quality. Additionally, noise from neighbors or from the floor above was occasionally mentioned. In-room amenities like the refrigerator and coffee maker are appreciated, though some noted issues with the air conditioning or the design of the sliding barn door for the bathroom, which can affect privacy and ventilation.

Dining & Food Quality
The complimentary breakfast at the hotel receives widespread acclaim for its quality and variety. Guests frequently describe it as "amazing" and "delicious," noting the extensive selection of hot food options that change daily, preventing monotony for longer stays. Popular items include freshly made waffles and French toast, which are particular highlights. The coffee is generally well-received, and the dining area is noted for being spacious, clean, and well-maintained, ensuring a smooth and pleasant breakfast experience even during busy periods. While the majority of feedback is positive, a few guests mentioned that some hot food items, like eggs and meat, could be cold, and a desire for more fresh vegetables.

Location & Accessibility
The hotel boasts an excellent central location in the heart of downtown Logan, making it incredibly convenient for guests. It is within easy walking distance to a variety of dining establishments, shopping options, and local attractions, including the historic district and the university. This prime position allows guests to explore the area without needing a vehicle, and many appreciate the vibrant, walkable neighborhood. The hotel also provides ample parking, which is generally described as easy and accessible, though some guests noted that the lot can be small or challenging to navigate during peak times or due to nearby construction. Its proximity to major roads also offers convenient access for travelers arriving by car, making it a strategic base for exploring the wider region.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight the warm welcome received upon arrival and the efficiency of the quick check-in process. Many instances are shared where staff members went "above and beyond" to assist guests, such as accommodating extended checkout requests during emergencies or providing personalized assistance with specific needs. The dedication of the team ensures a positive and welcoming atmosphere, contributing significantly to guest satisfaction. Even when issues arise, the staff are praised for their willingness to resolve problems promptly and courteously, making guests feel valued and cared for throughout their stay.

Additional Information
The hotel offers several notable features and policies that enhance the guest experience. It maintains a pet-friendly policy, which is appreciated by travelers with animals, though finding suitable outdoor areas nearby can sometimes be a consideration. Guests should be aware that the hotel strictly enforces its smoking policy, with some guests reporting unexpected fines for alleged violations, which can lead to significant billing discrepancies. While housekeeping service is provided, guests should note that it may not be daily, with some reviews indicating service every other day or every four days. The hotel also provides laundry facilities for guest convenience and offers well-equipped conference rooms for business needs. Some guests also reported issues with unauthorized charges or billing errors that required follow-up.