Hampton Inn & Suites Ogden

This hotel is housed in a beautiful historic building with a distinct architectural charm, offering a unique stay experience. Its downtown location is a significant draw, placing guests within easy reach of local attractions and dining. While many guests appreciate the spacious rooms and the generally friendly staff, recurring concerns revolve around the challenging parking situation and pervasive street noise. The hotel is well-suited for sightseers and business travelers who prioritize a central location and historical ambiance. Couples and families might also find the accommodations appealing, though they should be prepared for potential disturbances. To enhance your stay, consider requesting a room not facing the main street to mitigate noise, and be aware of the off-site parking arrangements.

Facilities & Amenities
Guests frequently comment on the hotel's amenities, with mixed feedback. The fitness room is available, though some guests reported it being closed or inadequate. A significant point of contention is the pool and hot tub, which are often advertised but are, in fact, unavailable or permanently closed, leading to disappointment for many. The elevator system receives criticism for being small, feeling unsafe, and sometimes malfunctioning. While Wi-Fi is generally available, some guests experienced spotty connectivity or difficulty connecting their devices. The hotel also offers direct access to a conference center, which is highly convenient for attendees. For guests traveling with pets, the hotel is pet-friendly, though finding suitable outdoor relief areas nearby can be a challenge.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Most guests find the rooms to be clean and well-maintained, with comfortable beds ensuring a restful sleep. However, some reviews highlight significant cleanliness issues, including unmade beds, dirty towels, and even finding discarded items or debris from previous guests. Many rooms are described as spacious, though some guests found their accommodations to be small or dated, with chipped paint or holes in the walls. A major concern for numerous guests is the pervasive noise levels, particularly from street traffic and drag racing, which can be heard even on higher floors due to inadequate soundproofing. Issues with in-room amenities like air conditioning, heating, and hot water have also been reported, impacting overall comfort.

Dining & Food Quality
The hotel's complimentary breakfast receives considerable attention, with most guests praising its quality and variety. Many appreciate the standard Hampton fare, including waffles and omelets, and some mention tasty additions like scones. However, a notable number of guests express disappointment with the breakfast, citing issues such as a lack of certain items like bacon, sausage, or fresh fruit, non-functional juice machines, or a general decline in quality. Some also reported that the breakfast area closes promptly at the stated time, even if guests are still dining. Despite these mixed reviews, the hotel's central location is consistently lauded for its proximity to a wide array of restaurants and dining options within easy walking distance.

Location & Accessibility
The hotel's central location in downtown is a significant advantage, placing guests within easy walking distance of numerous attractions, including 25th Street with its diverse restaurants and shops, the Eccles conference center, and the Egyptian theater. This makes it highly convenient for both leisure and business travelers. However, the parking situation is a major and consistent point of frustration for nearly all guests. The hotel's parking is inadequate, often requiring guests to use an off-site parking garage located a block or more away. This involves a long walk, which can be particularly inconvenient with luggage, in inclement weather, or at night, and often incurs an additional charge. Some guests also express concerns about the safety of the surrounding area when walking to and from the garage.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to go above and beyond to assist with requests, provide local recommendations, and ensure a pleasant stay. The check-in and check-out processes are generally described as quick and efficient, though some guests experienced delays or issues with reservations. While the staff is commended for their service, there are recurring complaints regarding room cleaning service. Many guests report that rooms are only cleaned every other day, and some experienced issues with incomplete cleaning, such as dirty towels left behind, amenities not being replenished, or rooms not being properly prepared for new arrivals.

Additional Information
Guests should be aware of certain operational aspects and policies. The hotel has a pet-friendly policy, which is appreciated by those traveling with animals, though finding suitable outdoor relief areas nearby can be challenging. There is a policy of room cleaning every other day, which some guests found inconvenient. Several reviews mention an incidental charge of $75 per night, which some guests found excessive or unclear. There have been reports of the fire alarm going off unexpectedly, causing disruption. Additionally, some guests noted a lack of follow-up from management regarding issues raised during their stay, which impacted their overall satisfaction.