Hampton Inn & Suites Olean

The hotel consistently impresses guests with its exceptional cleanliness and modern facilities, often described as feeling brand new despite being a few years old. This commitment to a pristine environment, coupled with a highly friendly and attentive staff, creates a welcoming atmosphere for all visitors. The hotel is particularly well-suited for business travelers seeking reliable amenities, families and pet owners who appreciate the accommodating policies and dedicated outdoor spaces, and road trippers looking for a comfortable and convenient overnight stop. Its appeal also extends to those visiting the local university or exploring the surrounding area. To ensure the best experience, guests are advised to inquire about microwave availability when booking, as these are not standard in all rooms, and to be aware of the unique design of the bathroom faucets, which some find challenging for handwashing.

Facilities & Amenities
Guests frequently commend the hotel's well-maintained facilities, highlighting the impressive fitness center equipped with modern, up-to-date equipment, often described as one of the best hotel gyms encountered. The indoor pool is also a popular feature, noted for its cleanliness and inviting appearance, though some guests have reported it being cold or temporarily closed due to unexpected issues, and access sometimes requires staff assistance. While the hotel offers free Wi-Fi, some business travelers have experienced connectivity issues in their rooms, particularly with laptops, which is a known concern. A notable point of feedback concerns the availability of microwaves, as these are only present in select rooms, leading to disappointment for guests who expect them. The modern and spacious lobby and common areas, including comfortable nooks, are appreciated, as are the convenient EV chargers and filtered water stations.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its impeccable cleanliness throughout, from the common areas to the guest rooms, often described as spotless and smelling fresh. Rooms are consistently praised for their spaciousness, modern design, and overall excellent condition, featuring new furnishings and well-appointed fixtures. Most guests find the beds comfortable, ensuring a restful night's sleep, though a few have reported them to be too firm or lumpy, leading to discomfort. While many appreciate the quiet environment, some reviews mention occasional noise levels from other guests or the heating/cooling unit. The bathrooms are generally well-regarded for their cleanliness, spaciousness, and good water pressure, particularly the walk-in showers. However, a recurring point of feedback is the design of the sink faucets, which many find too shallow or positioned awkwardly, making handwashing difficult. In-room amenities like small refrigerators and coffee makers are also appreciated.

Dining & Food Quality
The complimentary breakfast at the hotel is a significant highlight for many guests, consistently praised for its hot food options, variety, and overall quality. Selections often include items like omelets, fried potatoes, chicken sausage, and various waffle options, alongside fresh fruit, yogurt, and baked goods. The coffee in the lobby is also frequently commended for its freshness and quality. While the breakfast is generally well-received, some guests have noted issues with food temperature, finding items to be cold, and on busy mornings, the hotel has occasionally struggled to keep items replenished. A few guests have also expressed a desire for more celiac-friendly options with better cross-contamination prevention. Despite these minor points, the breakfast is largely seen as a valuable and enjoyable amenity, contributing positively to the stay.

Location & Accessibility
The hotel's convenient location is frequently highlighted, situated right off the highway exit, providing easy access for travelers and road trippers. This makes it an ideal stop for those passing through or visiting the local area, including St. Bonaventure University. Guests appreciate the ample free parking available on-site. While the immediate surroundings are described as being on the outskirts of a small town, meaning limited dining options within walking distance, the hotel's proximity to the highway allows for quick drives to local restaurants and attractions. Its central position also makes it a suitable base for exploring nearby natural sites like Allegany State Park. Overall, the location is valued for its accessibility and ease of travel, despite some minor navigation challenges reported by a few guests.

Staff & Service
The hotel's staff consistently receives glowing reviews, with guests frequently describing them as friendly, helpful, attentive, and professional. Many commend their willingness to go above and beyond, assisting with various requests and ensuring a comfortable stay. The check-in process is often highlighted as quick and seamless, even during busy periods. Guests appreciate the proactive approach of the housekeeping team in maintaining the hotel's high cleanliness standards. While the vast majority of feedback is overwhelmingly positive, a few isolated comments mention instances of less friendly or disorganized front desk interactions, and one review noted concerns about management's treatment of staff. However, the prevailing sentiment emphasizes the staff's dedication to providing excellent customer service, making guests feel welcome and valued throughout their visit.

Additional Information
The hotel is notably pet-friendly, a feature highly appreciated by guests traveling with animals, offering dedicated outdoor pet stations and ample space for walks. Many reviews highlight the hotel's relatively new construction, often described as being only a few years old, contributing to its modern feel and pristine condition. For rewards program members, the hotel is recognized for honoring benefits, though some members have expressed disappointment regarding the lack of complimentary water or snacks. Guests should be aware that a deposit is required upon check-in, which some have found to be substantial and slow to be released. While generally considered a good value, some guests perceive the pricing to be on the higher side for the area. The hotel's positive reputation has even led some guests to switch their loyalty from other hotel chains.