Hotel Hampton Inn & Suites - Pensacola/I-10 Pine Forest Road, FL (Pensacola, USA)

Guests commented often that the behavior of the front desk staff was extremely accommodating. Many revealed that they had chosen to stay at this hotel spontaneously, and appreciated how hard the employees worked to get them rooms that were satisfactory.

Many guests were pleased by the quality of the breakfast, and said they thought it was better than expected. They commented that the selection was good, and liked how the assortment included hot items, as well as cold stuff.

Guests mentioned that this hotel offers quick and straightforward access to the beach. Furthermore, they said it's not far from Interstate 10, so exploring other attractions in the area is easy.

Guests reported it was too easy to hear fellow occupants. Problems were especially likely if guests were staying in rooms that were close to highly trafficked areas, such as the ice machine and elevator. The sounds of slamming doors could also clearly be heard.

Guests said they dealt with billing discrepancies, and that the staff members were not as clear as they should have been when it came to explaining specific charges. Furthermore, guests said it took longer than they would have liked to get issues with their bills fully resolved.

Guests found that the housekeepers were not adequately thorough when it came to cleaning the rooms between occupants, or servicing the rooms each day. Many guests found that their rooms seemed to be overlooked in terms of getting cleaned. Although the hotel staff fixed the problem, guests were still frustrated at having to bring up the issue at all.