Hampton Inn & Suites Philadelphia/Media

This hotel is consistently praised for its cleanliness and comfortable accommodations, making it a reliable choice for many travelers. Its signature feature is its convenient location, placing guests at the heart of downtown Media, which is ideal for sightseers and those attending local events. The hotel is also well-suited for families due to its indoor pool and spacious rooms, and for business travelers seeking a quiet, well-located base with essential amenities. Guests frequently highlight the generally friendly and helpful staff, as well as the complimentary breakfast. To enhance your stay, consider requesting a room away from the parking lot for quieter nights, and it is advisable to confirm the pool's operational status if it is a key amenity for your visit.

Facilities & Amenities
The hotel offers several appreciated facilities, including a well-maintained indoor pool that is generally enjoyed by guests, particularly families, though some were disappointed when it was unexpectedly closed or lacked a hot tub. A gym or fitness center is available for guest use. Most guests appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. While in-room microwaves are not standard in all rooms, a communal one is available in the lobby. The hotel also provides ice machines and vending machines for convenience. Some guests noted the absence of a smart TV in rooms, limiting entertainment options to cable channels.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and spacious, with many praising the comfortable beds and high-quality linens that contribute to a restful sleep. The bathrooms are generally described as updated with good shower pressure. However, some guests reported issues such as creaky beds, thin windows leading to noise from outside or hallways, and peculiar sliding bathroom doors that do not fully close or lock, often lacking an exhaust fan. A notable number of reviews mentioned strong disinfectant smells upon entry, or even persistent moldy or dirty laundry odors in some rooms. Isolated but serious complaints included observations of bed bugs or roaches, and general wear and tear like peeling paint or broken fixtures such as non-functional blinds or toilets.

Dining & Food Quality
The complimentary breakfast is generally seen as adequate and a good start to the day, with many appreciating the waffle bar and hot food options like scrambled eggs and sausage. The coffee is also frequently praised. However, some guests found the breakfast variety lacking, particularly in healthy options such as fresh fruit, quality yogurt, or better juices. There were also occasional complaints about the quality of hot food like sausage, which some found unappetizing, or items running out, especially closer to the end of service. Despite these minor criticisms, the breakfast is widely considered a convenient and valuable inclusion.

Location & Accessibility
The hotel boasts a highly convenient location, often described as being on the edge of downtown Media, making many restaurants, shops, and local attractions easily accessible within walking distance. It is also noted for its proximity to the airport and city access (approximately a 20-25 minute drive), offering a good alternative to more expensive downtown lodging. The area is generally considered a quiet residential area, though some guests experienced noise from a nearby intersection or the parking lot, which some found to be a local hangout. Ample parking is available on-site and is generally not an issue for guests.

Staff & Service
Most guests consistently praise the friendly staff, describing them as helpful, attentive, and accommodating. Many highlight positive interactions during check-in and throughout their stay, noting the staff's professionalism and willingness to assist with requests. However, a significant number of reviews mention inconsistent service, with some front desk interactions being perceived as unfriendly, annoyed, or unprofessional, leading to check-in delays or issues with requests like late check-out. There were also specific concerns regarding housekeeping not servicing rooms daily or entering rooms prematurely, and some guests felt maintenance issues were not always addressed promptly or effectively. Despite these inconsistencies, many guests found the overall service to be satisfactory.

Additional Information
Guests should be aware of certain hotel policies, such as housekeeping service not being daily, which surprised some. There were also recurring issues with digital keys failing, requiring trips back to the front desk, and discrepancies between advertised and actual check-out times. While the hotel is generally pet-friendly, some guests reported disturbances from other patrons' pets. A notable concern for some stays was the lack of hot water for extended periods or noise from nearby water line repair work. Additionally, some guests found the chlorine levels in the pool to be excessively high, causing discomfort or damage to swimwear. Issues with group booking policies for events like weddings were also reported, with some finding the hotel unaccommodating in securing room blocks.