Hampton Inn & Suites Providence/Warwick-Airport

This hotel is primarily chosen for its convenient location directly adjacent to the airport, making it a practical choice for airport travelers with early flights or late arrivals, as well as business travelers seeking easy access to transit. While the hotel's proximity to the airport is a consistent highlight, guests frequently report significant issues with the hotel's overall condition, cleanliness, and maintenance, often describing it as dated and in disrepair. These recurring concerns about the property's upkeep can significantly impact the guest experience. For those considering a stay, it is advisable to manage expectations regarding the hotel's physical state and to confirm the operational status of specific amenities like the pool or shuttle service before arrival, as these are common points of contention that can affect the overall satisfaction of families and individual travelers alike.

Facilities & Amenities
The hotel's pool and hot tub are frequently mentioned, though often with significant issues; many guests report the pool being too cold, cloudy, or even closed due to maintenance or health concerns, while the hot tub often has non-functioning jets or is also cold. The elevators are another common point of frustration, with numerous reports of them being dirty, broken, or out of service, leading to long waits. While Wi-Fi is available, some guests experienced connectivity issues. Parking is generally free and convenient, though some note it could benefit from better lighting or security. The hotel's shuttle service to the airport is a frequent point of confusion, with many guests reporting it is unavailable or unreliable, despite being advertised. Key card functionality is also a recurring problem, often requiring multiple trips to the front desk for re-activation.

Cleanliness & Room Comfort
The most prevalent feedback concerns the hotel's cleanliness and room comfort, which are overwhelmingly negative. Many guests describe rooms as filthy, dusty, or smelling of mold, stale cigarettes, or other unpleasant odors. Recurring issues include ants infestations, stained mattresses and furniture, and unkempt bathrooms with loose hairs, moldy caulk, or non-flushing toilets. The overall room condition is frequently cited as dated and in disrepair, with broken doors, non-working TVs, and damaged fixtures. While some guests found the beds comfortable, many reported them as lumpy, squeaky, or generally uncomfortable. Noise levels, particularly from other guests or external sources like the airport, are also a common complaint, impacting the ability to rest.

Dining & Food Quality
Guest feedback on dining and food quality primarily focuses on the complimentary breakfast. While some guests find the breakfast acceptable and appreciate the convenience, many report significant issues that detract from the experience. Common complaints include burnt or cold food items, limited variety, and frequent instances of popular items running out early, such as eggs, sausage, or coffee, without being promptly restocked, leading to disappointment for many. The breakfast area itself is often described as run down, with peeling wallpaper and stained furniture, further detracting from the dining experience. There are no other significant dining facilities mentioned, with guests noting the absence of a functional restaurant or bar on the premises, requiring guests to seek all other meal options outside the hotel.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest positive attribute, being directly adjacent to the airport. This proximity makes it highly convenient for travelers, with many noting it is within easy reach for early departures or late arrivals. Beyond the airport, the hotel is also praised for its general accessibility to major roadways like I-95 and its closeness to various local amenities. Parking is available on-site and is generally considered convenient and free, though some guests have expressed concerns about the lighting and overall security of the parking lot, particularly at night. While the immediate area is described as relatively quiet, some reviews mention isolated incidents that raise questions about the surrounding environment.

Staff & Service
Feedback regarding staff and service is notably mixed. Many guests commend the friendly staff, highlighting their helpfulness and courteous demeanor, particularly at the front desk and among the breakfast crew. Some positive experiences include quick check-in processes and staff willingness to assist with requests. However, a significant number of reviews describe negative interactions, citing staff as rude, dismissive, or unresponsive to issues such as room cleanliness, maintenance problems, or amenity requests. Guests frequently report long waits at the front desk, difficulties with digital keys, and a perceived lack of accountability or follow-through on complaints, which can significantly impact the overall guest experience.

Additional Information
A recurring theme in guest feedback is the hotel's ongoing renovation status, with many reviews indicating that despite claims of updates, the property remains significantly dated and in disrepair, leading to disappointment for guests expecting modern facilities. Guests frequently mention unexpected incidental fees or deposits, often $100 per night, which can be a surprise upon check-in and impact budget planning, as these amounts are held on credit cards. While the hotel has a pet-friendly policy, some guests reported being charged for multiple pets even when only one was present, causing frustration. Security is a notable concern, with reports of broken exterior doors, unlit parking lots, and instances of money stolen from rooms, leading to a sense of unease and impacting guests' perception of safety during their stay.