Hampton Inn & Suites St. Louis/Chesterfield

This hotel is currently undergoing significant renovations, which guests note are transforming its interior and enhancing the overall experience. Its signature feature is its prime location in a vibrant area, offering easy access to a plethora of shopping and dining options, as well as entertainment venues like The Factory. Guests consistently highlight the exceptional friendliness and attentiveness of the staff, alongside the hotel's general cleanliness and the quality of the complimentary breakfast. This makes it an ideal choice for sightseers exploring the local area, shoppers seeking retail therapy, concert-goers attending events, and sports teams in town for tournaments. Business travelers also find the convenient highway access beneficial. For a more comfortable stay, it is advisable to request a newly renovated room, and guests sensitive to noise might consider a room away from the interstate or construction areas.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest stays, though some are impacted by ongoing renovations. The indoor pool is a popular amenity, especially for families and children, with many guests finding it clean and enjoyable, though some have reported it being cold, cloudy, or even closed for maintenance or renovations. The coffee bar in the lobby is consistently praised as a significant highlight, providing good-tasting coffee available at any time, which is a huge hit with guests. While free Wi-Fi is available, some visitors have experienced extremely slow speeds, impacting their ability to stream or conduct video work. The elevators have been noted by a few guests as being very slow or having only one operational. Additionally, several guests reported issues with ice machines not working on various floors.

Cleanliness & Room Comfort
Most guests commend the hotel's cleanliness, describing rooms as very clean and well-maintained, though some have noted minor issues like hairs in the bathroom or stained comforters. Feedback on bed comfort is mixed; many guests find the beds very comfortable, ensuring a restful sleep, while others describe them as hard, lumpy, or too firm, impacting their sleep quality. Rooms are generally described as spacious and, especially after renovations, modern and updated. However, some unrenovated rooms are reported as outdated, with issues like peeling wall covering, water damage, or a musty smell. Noise levels are a significant concern for some, with complaints about interstate traffic, slamming doors, and thin walls allowing sounds like snoring or construction noise to penetrate. In-room amenities like the television and coffee maker are appreciated, but some guests experienced issues with refrigerators not working or air conditioning being ineffective. Bathroom issues include low water pressure, lack of hot water, or fixtures needing repair.

Dining & Food Quality
The complimentary breakfast at the hotel receives overwhelmingly positive feedback from guests, often described as great, awesome, and delicious. Many appreciate the variety of food options available, which frequently include hot items like omelets, sausage, and waffles, alongside fresh cut fruit, cereals, and muffins. Guests note that the breakfast area is kept very clean, and the staff responsible for it are meticulous in keeping everything fresh and well-stocked. The availability of good-tasting coffee throughout the day, both at breakfast and in the lobby, is a significant highlight for many. While most reviews praise the breakfast, a few guests felt the quality had declined or desired more flexibility in meat options, such as both pork and turkey. Overall, the breakfast is considered a strong point, contributing positively to the guest experience.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering exceptional convenience and accessibility. It is situated in a vibrant area with easy access to a wide array of shopping options, including malls and large retailers, and a plethora of restaurants, many within walking distance. Guests attending events at venues like The Factory particularly appreciate the close proximity. The hotel also boasts excellent highway access, being conveniently located just off major interstates, which facilitates easy travel to downtown St. Louis and other parts of the city. The surrounding neighborhood is generally described as quiet, safe, and very pleasant. Parking is readily available and well-lit, with the hotel accommodating larger vehicles like trucks and trailers. While most find the location ideal, a few guests noted that it can feel somewhat isolated if not familiar with the immediate area, requiring navigation through parking lots to reach the main road.

Staff & Service
The hotel staff consistently receives outstanding praise for their exceptional customer service and friendliness. Guests frequently describe the team as attentive, helpful, professional, and welcoming, often going above and beyond to ensure a pleasant stay. Specific individuals are often singled out for their kindness and accommodating nature, making guests feel valued and at home. The check-in and check-out processes are generally reported as quick and easy, with many appreciating the convenience of digital capabilities and mobile keys. While the vast majority of interactions are positive, a few guests have reported isolated instances of less friendly or unhelpful staff, particularly during evening shifts or when addressing specific issues. However, these instances are rare compared to the overwhelming positive feedback on the staff's dedication to providing excellent service.

Additional Information
Guests should be aware that the hotel is currently undergoing extensive renovations, which are transforming various areas, including rooms and common spaces. While the updated sections are highly praised for their modern aesthetic, some guests experienced construction noise, particularly in the mornings, and noted temporary changes like a relocated breakfast area. It is advisable to inquire about the status of renovations and request a newly updated room if possible. The pool has also been intermittently closed due to these updates, which was a disappointment for some families who were not informed prior to arrival. The hotel maintains a pet-friendly policy, offering suitable accommodations for guests traveling with animals. Additionally, some guests noted a $50 incidental fee charged upon check-in, which is typically refunded after departure. Housekeeping services are generally provided upon request, and guests may need to ask for fresh towels or room cleaning.