Hampton Inn & Suites West Des Moines/SW Mall Area

The hotel is widely praised for its excellent location near major shopping and dining areas, making it a convenient choice for various travelers. Its spacious rooms and generally clean environment contribute to a comfortable stay. The hotel is particularly well-suited for families due to its pool facilities and room sizes, and for pet owners who appreciate its accommodating policy. Business travelers and sightseers also find the location advantageous for easy access to the interstate and local attractions. While many guests highlight the comfortable beds and friendly staff, some recurring issues include noise levels from adjacent rooms or hallways, and inconsistencies with breakfast quality. To enhance your experience, consider requesting a room on a higher floor to mitigate potential noise, and it's advisable to confirm pool availability upon arrival.

Facilities & Amenities
The hotel offers a range of facilities that generally enhance the guest experience. The pool and hot tub area is a significant draw, especially for families, often described as nice, clean, and operational. However, some guests have noted issues with the pool water being too cold or the hot tub being excessively hot, and there are recurring concerns about strong chlorine odors making it difficult to breathe. The pool floor has also been described as extremely slippery, leading to safety concerns. A fitness center is available and is well-equipped, including a Peloton bike, which is appreciated by guests. While Wi-Fi is generally available, some guests reported issues with TV connectivity. The lobby and lounge area are noted as comfortable spaces for gathering. One guest mentioned an elevator being out of commission.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, describing rooms as immaculate and well-maintained. The spacious rooms are often highlighted, with many featuring modern decor and updated amenities. Feedback on beds and pillows is mixed; many guests found them comfortable and conducive to a good night's sleep, with some praising the firmness, while others reported lumpy beds or pillows that were too small or flat, leading to discomfort. A significant recurring concern is noise transmission due to thin walls, allowing sounds from adjacent rooms, hallways, and even outdoor activities like snow plows or parking lot noise to be heard. In-room amenities include a microwave and mini fridge, which are appreciated. Some guests experienced issues with thermostat functionality, TV channels or remotes, and inconveniently placed outlets. Bathrooms are generally spacious, though some noted issues with shower water pressure, temperature, or fixtures.

Dining & Food Quality
The hotel provides a free breakfast that receives mixed reviews. Most guests find the breakfast to be good or sufficient, with some praising its variety and the attentiveness of the staff in the breakfast area. However, a notable number of guests expressed disappointment with the food quality, citing issues such as cold eggs, greasy sausage, or expired milk. Some found the coffee to be weak or unavailable, with empty containers not being refilled promptly. There were also mentions of broken waffle irons and a lack of certain items like pastries or healthy options. Concerns were raised about staff handling food without gloves and the general cleanliness of the breakfast area during peak hours, with dirty tables and a lack of replenished utensils.

Location & Accessibility
The hotel's location is consistently lauded as a major advantage, described as excellent, great, and convenient. It offers easy access to the interstate, making it ideal for travelers. Guests appreciate its proximity to a wide array of restaurants, shopping centers, and local attractions, including the Jordan Creek Mall. Many dining options are within walking distance, adding to the convenience. The hotel provides ample parking, which is generally considered free and convenient for guests. However, some reviews mentioned unplowed parking lots during winter conditions, making it difficult to navigate. While most parking is complimentary, one guest noted a fee for secured parking and challenges with accommodating high-profile vehicles.

Staff & Service
The hotel staff consistently receives high praise for their friendly and helpful demeanor. Many guests highlight the attentive service provided by the front desk team, describing them as welcoming, polite, and professional. The check-in and check-out processes are generally reported as quick and easy. Guests appreciate staff efforts to accommodate requests, such as room changes or early check-ins. However, some reviews indicate inconsistencies, with occasional instances of staff being unavailable at the front desk or appearing unconcerned about guest issues. There were also isolated complaints regarding slow responses to maintenance requests, like heating problems or broken appliances. While housekeeping is generally effective, some guests reported issues with rooms not being cleaned daily or amenities not being restocked.

Additional Information
A significant aspect of the hotel is its pet-friendly policy, which is highly appreciated by guests traveling with animals. However, some pet owners suggested the addition of outdoor trash cans for pet waste to improve convenience and hygiene. A recurring safety concern noted by guests is the slippery pool floor, with multiple reports of individuals, including children and adults, slipping and falling. In-room features like outlets near beds were sometimes found to be inconveniently placed or non-functional, posing a challenge for charging devices. Some guests experienced issues with TV channels, noting the absence of certain networks. There were also isolated reports of a deposit being charged at check-in that was not refunded in a timely manner, causing frustration for guests.