Hampton Inn Verona at Turning Stone

This hotel consistently earns high praise for its exceptional cleanliness and modern design, often described as looking brand new despite being several years old. Its signature feature is the convenient and complimentary 24/7 shuttle service to the nearby Turning Stone Casino, making it an ideal choice for casino visitors, concert-goers, and business travelers attending events in the area. Guests frequently commend the hotel's comfortable accommodations and the outstanding service provided by the staff. For families, the spacious rooms and amenities like the pool are a plus, while couples can enjoy a quiet and comfortable retreat. To enhance your stay, take advantage of the shuttle for easy access to entertainment and be prepared for a truly welcoming atmosphere.

Facilities & Amenities
Guests appreciate the hotel's well-maintained facilities, which include a comfortable pool area, often noted for its warm water, though some guests wished for a hot tub. The fitness room is described as well-appointed and equipped with modern machines, including a Peloton, catering to those who wish to maintain their workout routine. Common areas, including the lobby and outdoor spaces, are consistently praised for being clean and inviting. The hotel also offers free Wi-Fi, though a few guests reported intermittent connectivity issues. Additional conveniences include ice machines on each floor, a water filling station, and a well-stocked snack area. The presence of EV charging spots is a modern amenity appreciated by electric vehicle owners.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, noting that both the rooms and common areas are well-maintained and spotless. The rooms are described as spacious, modern, and well-appointed, with many guests appreciating the contemporary decor. Most guests found the beds to be very comfortable, ensuring a restful night's sleep, though a few mentioned the mattresses were too firm or uncomfortable. The bathrooms are generally well-designed and clean, with some featuring large walk-in showers. While most reviews indicate a quiet atmosphere, some guests experienced minor noise from outside or other rooms. Amenities like microwaves, refrigerators, and coffee makers are often highlighted as convenient additions, though one guest reported a non-cooling refrigerator and another noted a lack of soap in the bathroom upon arrival. The ability to regulate room temperature was also mentioned, with some finding it difficult to get the room as cool as desired.

Dining & Food Quality
The hotel's complimentary breakfast receives overwhelmingly positive feedback, with many guests describing it as delicious, hot, and offering a wide variety of options. Popular items include eggs, sausage, waffles (with seasonal flavors and toppings), muffins, bagels, cereal, and yogurt. The coffee is frequently praised for being hot, fresh, and of good quality, a notable improvement according to some. While most guests found the breakfast to be excellent and well-stocked, a few mentioned that the eggs were "weird" or cold, and one guest reported a lack of plain scrambled eggs for children. The breakfast area is consistently noted for being clean, organized, and having ample seating, with staff diligently replenishing items. Some guests wished breakfast hours were extended later on weekends.

Location & Accessibility
The hotel boasts an excellent location, particularly for guests visiting the Turning Stone Casino, which is described as being very close, within walking distance, or just a short drive away. A significant highlight is the complimentary 24/7 shuttle service to and from the casino, which many guests found to be prompt, convenient, and a great alternative to driving or finding parking. The hotel's proximity to the casino makes it an ideal choice for concert-goers and those attending events there. While the location is generally praised for its convenience, some guests noted that the hotel's entrance can be tricky to find, especially at night, and that GPS directions might be inaccurate, suggesting it's located further back near a gas station.

Staff & Service
The staff at this hotel consistently receives exceptional praise for their friendliness, professionalism, and attentiveness. Numerous reviews highlight specific individuals for going "above and beyond" to ensure a positive guest experience, offering warm greetings, helpful suggestions for dining and entertainment, and assisting with various needs from early breakfast coordination to luggage assistance. Guests appreciate the quick check-in process and the staff's willingness to resolve issues promptly, such as a non-working TV or a dirty room upon arrival. The shuttle drivers are also commended for their professionalism and punctuality. Overall, the service is described as outstanding, making guests feel welcomed and valued, contributing significantly to a memorable stay.

Additional Information
This hotel is notably pet-friendly, with guests appreciating the welcoming attitude towards their small dogs, making it a comfortable option for travelers with furry companions. The property features a well-maintained outdoor lounge area with fire pits and comfortable seating, providing a pleasant space for relaxation and socializing. Guests also highlight the presence of a water filling station and ice machines on each floor for added convenience. The hotel offers a rewards program that provides benefits to loyal members. For those concerned about connectivity, free Wi-Fi is available, though some guests reported intermittent issues. The hotel also provides EV charging spots, a modern amenity for electric vehicle owners.