Hampton Inn White Plains/Tarrytown

This hotel is frequently noted for its exceptionally friendly and helpful staff, who often go above and beyond to assist guests, making a significant positive impression despite other challenges. Its convenient location near the highway also makes it a practical choice for many travelers. However, the hotel's dated condition and cleanliness issues are recurring themes, often leading to disappointment. It appears to be a suitable option for travelers seeking a convenient stopover, families who appreciate attentive service during breakfast, and business travelers due to its accessibility. To ensure a more comfortable stay, guests should manage their expectations regarding the room's condition and be aware of the unique parking situation.

Facilities & Amenities
The hotel offers an outdoor pool, though numerous guests report it is consistently closed, dirty, or unusable, even during warmer months, which is a significant disappointment for those expecting to use it. The fitness center is available, but one guest noted a piece of equipment was dangerously assembled. While Wi-Fi is provided, feedback is mixed, with some experiencing intermittent or non-existent service in their rooms. A laundry facility is conveniently located in the basement. The business center is minimal, typically featuring only a printer without a computer. Guests appreciate the 24-hour coffee station in the lobby. Some ice machines were reported as broken or surrounded by trash, and elevators were occasionally slow or had dirty buttons.

Cleanliness & Room Comfort
The condition and cleanliness of the rooms are a major point of concern for many guests. Numerous reviews describe rooms as dirty, rundown, and dated, with pervasive unpleasant odors such as mold, mildew, wet dog, or stale smoke. Guests frequently reported sticky carpets, stained furniture, and issues like peeling wallpaper and damaged walls. Critically, several guests reported finding bedbugs, leading to bites and significant distress. While some found the beds comfortable, others described them as uncomfortable, saggy, or lumpy, with ill-fitting sheets. Noise levels are a common complaint, stemming from road noise, thin walls allowing sounds from neighboring rooms, and noisy air conditioning units or plumbing. Bathrooms are frequently cited as being in poor condition, with reports of filthy showers, hair in the bathroom, toilet issues (clogging, overflowing, being too low), low water pressure, and lack of hot water. Many bathrooms also lacked exhaust fans, contributing to mold and dampness, and some were missing basic amenities like shelves or towel bars. In-room amenities like TVs often had issues, and some rooms lacked microwaves or coffee makers.

Dining & Food Quality
The complimentary breakfast is generally well-received by guests and is often highlighted as one of the hotel's better features. Many appreciate the breakfast variety, including the popular waffle maker and the availability of 24-hour coffee. However, some specific complaints include cold eggs, unusual offerings like Swedish meatballs, and a lack of traditional breakfast meats such as bacon or sausage. Other guests found the powdered eggs unappetizing, and some noted a lack of fresh fruit, butter, or cereal options. Despite these specific criticisms, the breakfast area is often described as well-maintained and the staff attending it as attentive.

Location & Accessibility
The hotel's central location is frequently praised for its highway access, making it easy to find and convenient for travel. It is situated close to various venues, medical facilities, and is within reasonable proximity to restaurants and stores. However, the hotel's accessibility presents significant challenges due to its position on a steep hill. Guests often find the tiered parking difficult to navigate, especially if they have mobility impairments or a low-slung vehicle. The need to ascend numerous stairs from the lower parking levels to the lobby can be particularly arduous.

Staff & Service
The friendly staff consistently receives high praise from guests, with many describing them as helpful, attentive, professional, and accommodating. Front desk personnel are frequently singled out for their welcoming demeanor and willingness to assist with various requests. However, feedback on the check-in process is mixed, with some experiencing long waits or issues with overbooking. Housekeeping issues are a significant and recurring complaint; many guests reported that their rooms were not serviced, requests for extra towels were ignored, or that initial room cleanliness was substandard. Furthermore, there are multiple reports of manager responsiveness being poor, with guests struggling to get issues addressed or refunds processed after their stay.

Additional Information
The hotel's pet-friendly policy is noted, though guests with pets found limited suitable outdoor areas for their animals. A major concern highlighted by multiple reviews is severe overbooking issues, which have left guests without rooms upon arrival, particularly those attending events. The hotel is widely described as being in dire need of renovation, with many guests expressing disappointment that the property does not meet expected brand standards, despite promises of upcoming updates. Security concerns were also raised, including reports of suspicious individuals, unsecure doors, and unpleasant smoke odors in hallways. Guests also noted a strict cancellation policy that offered no flexibility even in cases of illness.