Harrahs Resort

This hotel is highly regarded for its recently renovated Waterfront Tower, offering guests pristine rooms and spectacular views of the bay. Its signature feature, the adults-only pool, is a significant draw, providing a unique and relaxing experience. The property is particularly well-suited for gamblers seeking a vibrant casino atmosphere, couples looking for a getaway with exclusive amenities, and convention attendees due to its comprehensive facilities. Pet owners will also find it a viable option. Many guests appreciate the generally friendly staff and the variety of dining options available. To enhance your stay, it is advisable to call ahead to confirm restaurant and pool hours, as these can vary, and be prepared for various additional fees that may apply during your visit.

Facilities & Amenities
The hotel offers a range of facilities, though some come with additional charges. The adults-only pool is a standout feature, frequently praised as one of the best in the area, providing a relaxing environment free from children. However, guests should be aware that there is often a separate entry fee to access it, despite a daily resort fee. The casino floor is extensive, featuring a wide array of slot machines and table games, catering to both new and experienced players. A new arcade is also available, offering a clean and safe environment with helpful attendants and a variety of games suitable for all ages. Conversely, some guests have reported issues with the elevators, noting frequent breakdowns and occasional cleanliness concerns within the elevator cars.

Cleanliness & Room Comfort
Most guests commend the cleanliness and comfort of the rooms, especially those located in the Waterfront Tower, which are described as updated and well-appointed. The beds are consistently reported as comfortable, ensuring a restful night's sleep, and many rooms include convenient amenities such as a coffee maker and a mini-fridge. However, some guests have encountered issues with the cleanliness of older rooms, citing instances of crumbs on the floor, dirty headboards, or food left in the fridge. A few visitors also noted that bathroom lighting could be too dim. It is important to note that daily housekeeping service is not automatic and must be specifically requested by guests.

Dining & Food Quality
The hotel offers a diverse range of dining experiences, though guest feedback is mixed. Restaurants like La Strada and Gordon Ramsey Steak generally receive positive reviews for their food quality and service, with some guests highlighting excellent happy hour options at other establishments. However, the AC Burger restaurant frequently draws strong criticism for its food quality, with reports of undercooked items and poor service. Many guests express a desire for more varied and accessible dining choices, particularly lamenting the limited late-night options and the prevalence of fast-food style eateries. The Laurel Lounge, a benefit for rewards members, has seen a significant reduction in its food offerings, now providing only snacks like peanuts and chips, which has disappointed many loyal patrons.

Location & Accessibility
The hotel is situated on the Marina side of the city, offering a distinct atmosphere away from the bustling boardwalk. While this location provides scenic bay views, it means guests are not within immediate walking distance of the main boardwalk attractions. Parking is available on-site, but it can be a source of frustration for guests; the parking garage is often full, and there is a fee for self-parking that some guests were not aware of beforehand. Additionally, the process of exiting the garage can be chaotic and time-consuming, with many suggesting the need for an attendant to manage traffic flow.

Staff & Service
The hotel staff generally receives high praise for their friendliness and helpfulness, with many guests highlighting positive interactions with security personnel, bartenders, and front desk agents. Specific mentions include attentive service at the bars and a generally welcoming demeanor from the team. However, the check-in process is a significant point of contention for many visitors. The self-service kiosks are frequently reported as non-functional, leading to long queues and frustration at the front desk. Guests often find themselves unable to complete their check-in or obtain duplicate keys through the automated system, necessitating direct assistance from staff, which can be a time-consuming and inconvenient experience.

Additional Information
Guests should be aware of several additional fees that may be incurred during their stay, including charges for early check-in and access to the pool area, which some find unexpected given the existing resort fee. The hotel maintains a pet-friendly policy, making it a convenient option for those traveling with animals, though some guests have noted that the associated fees can be substantial. The rewards program benefits have reportedly seen a decline in value, with loyal members expressing disappointment over reduced comp rates and changes to lounge amenities. Furthermore, the casino's drink ordering process is often described as cumbersome, with timed orders and drink availability tied to play rates. On a positive note, visible security presence throughout the property, particularly in parking areas, contributes to guests feeling safe and secure.