Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

The hotel is primarily recognized for its spacious rooms equipped with full kitchens, making it a suitable option for extended stays. This feature is particularly appealing to families seeking self-catering options and business travelers requiring home-like amenities during longer trips. While many guests appreciate the value and the generous size of the accommodations, a significant number of reviews highlight pervasive issues with overall cleanliness and property maintenance. The hotel's convenient location near local attractions and shopping areas is consistently praised. To ensure a more comfortable stay, guests are advised to thoroughly inspect their assigned room upon arrival and be prepared to request a change if cleanliness standards are not met. Additionally, bringing essential kitchen supplies is recommended, as these are often not provided.

Facilities & Amenities
The hotel's primary amenity is its full kitchen in each room, featuring a stove, refrigerator, microwave, and often an oven. While this is a major draw for guests planning longer stays, many note a lack of basic kitchenware, such as dishes, utensils, and dish soap, requiring guests to bring their own. The property also offers an outdoor pool, which some guests found clean and enjoyable, though others described it as dirty or poorly maintained. A fitness center is available, but reviews suggest it is minimal, typically equipped with only a treadmill and an elliptical machine. Free Wi-Fi is provided, though some guests experienced slow speeds. A laundry room is on-site, but its cleanliness and functionality receive mixed feedback.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied, with a notable number of guests reporting significant issues. Many reviews describe rooms as filthy, citing dirty walls, stained carpets, and unmade beds. A recurring concern is the presence of bugs, including cockroaches and bed bugs, leading some guests to immediately seek alternative accommodations. The pervasive smell of cigarette smoke and mold is also frequently mentioned, even in non-smoking rooms. While some guests found their rooms to be clean and comfortable, others encountered broken fixtures such as non-functional TVs, leaking AC units, damaged closet doors, and problematic showers. The availability of towels and linens is inconsistent, with many guests having to request them.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives mixed to negative feedback. Most guests describe the breakfast variety as minimal, often consisting of basic items like eggs, sausages, and waffles. Common complaints include items running out quickly, lack of essential condiments like syrup or butter, and a general absence of more diverse options such as meat, orange juice, bagels, or toast. Some guests noted unhygienic practices, such as an open block of cream cheese for all to use. While some found the hot breakfast to be adequate for a quick start to the day, others were disappointed by the quality and presentation, with one guest even mentioning green eggs. The breakfast area itself is sometimes described as messy or poorly maintained.

Location & Accessibility
The hotel's location is consistently highlighted as a significant positive, particularly for its proximity to Kings Island amusement park, making it a convenient base for visitors. Guests also appreciate its closeness to various shopping centers and restaurants, providing ample dining and retail options within a short distance. The area is generally described as quiet and easily accessible, being set back from main roads. While the location is praised for convenience, some guests expressed concerns about the general surroundings or observed people loitering in the parking lot or common areas. Parking is available on-site, though specific details about its cost or security are not widely discussed.

Staff & Service
The staff and service at the hotel elicit a wide range of responses. Many guests commend the staff for being exceptionally friendly, helpful, and accommodating, often going above and beyond to assist with requests or resolve issues. Positive mentions include quick check-in processes and attentive responses from some team members. However, a notable portion of reviews describes staff as unhelpful, unresponsive, or even rude, particularly when guests attempt to address significant problems like room cleanliness or request refunds. Some guests reported difficulties reaching the front desk, finding staff absent from their posts, or encountering a lack of knowledge regarding hotel policies or amenities.

Additional Information
Several guests reported significant issues with refunds and unexpected charges, often stemming from booking discrepancies or dissatisfaction with room conditions, leading to disputes with the hotel or third-party booking sites. Concerns about security are also frequently raised, with mentions of exterior doors that do not lock properly, allowing unauthorized access to the building. The hotel has a pet-friendly policy, which is appreciated by guests traveling with animals, though some found suitable outdoor areas challenging. While the hotel is marketed as an extended stay property, the lack of consistent housekeeping and basic in-room supplies often contradicts this expectation. Some guests also noted issues with Wyndham rewards points not being credited for their stays.