Hawthorn Extended Stay by Wyndham Cincinnati/Sharonville

The hotel offers a practical and comfortable stay, particularly appealing to extended-stay guests, traveling workers, and families due to its signature feature: spacious rooms equipped with full kitchenettes. These accommodations provide a convenient self-catering option, making longer visits more manageable and cost-effective. Guests frequently commend the friendly staff and the overall value provided, often noting the hotel's commitment to a welcoming environment. While the hotel's complimentary breakfast receives mixed reviews regarding its variety and availability, its convenient location near highways and local amenities is consistently highlighted as a significant advantage. For those planning a stay, it's advisable to clarify breakfast hours upon arrival and consider requesting a room away from potential noise sources to ensure a more peaceful experience, especially during peak times.

Facilities & Amenities
The hotel provides several amenities, though guest experiences vary. The indoor pool, while a welcome feature, often receives mixed feedback, with some guests noting it can be stuffy, have excessive chemicals, or feature cold water and air temperatures, sometimes even attracting flies. A significant concern raised by many is the frequent malfunction of the elevator, which is often reported as broken or out of service, forcing guests to use the dirty stairwells and carry luggage, which can be particularly challenging. On-site laundry facilities are available but have been described as overpriced with ineffective dryers. The fitness center is present but often noted as tiny, and some guests experienced issues with Wi-Fi connectivity.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests found their rooms to be clean and appreciated the spacious layouts, especially the full kitchenettes equipped with refrigerators, microwaves, and stoves, which are ideal for longer stays. The beds are generally described as comfortable, ensuring a restful night's sleep. However, a significant number of reviews highlight serious cleanliness issues, including reports of roaches, bed bugs, mold, stained carpets, peeling wallpaper, and general water damage. Some rooms were also noted for a persistent unpleasant smell (dingy, mildew, or marijuana). Additionally, guests frequently reported issues with loud neighbors, screaming in halls, and noise from a party patio, which significantly impacted their ability to sleep peacefully. Specific in-room amenity complaints included broken phones, wobbly taps, and a lack of basic items like cooking utensils or cups.

Dining & Food Quality
The hotel offers a complimentary breakfast, which guests generally describe as basic and minimal. While it provides a convenient option to start the day, the selection often includes standard items like waffles, bagels, cereal, and some hot dishes such as eggs or biscuits and gravy. Many guests expressed a desire for more variety and higher quality, with some noting that hot food items could be greasy or appear old. A frequent point of contention is the early closing time of 9 AM, which many guests found inconvenient, often missing breakfast entirely. Consequently, some guests chose to seek breakfast options outside the hotel due to the limited choices and strict hours.

Location & Accessibility
The hotel's location is consistently praised by guests for its convenience and easy access from the highway, making it a practical choice for various travelers. It is well-situated near a variety of restaurants and other hotels, providing ample dining options within close proximity. For leisure travelers, the hotel's position near popular attractions like Kings Island, Jungle Jim's, and the American ball park is a significant advantage, facilitating easy exploration of the area. Business travelers also benefit from its proximity to the convention center and local hospitals, ensuring a short commute. Parking at the hotel is generally described as convenient and readily available, although a few guests noted that the number of available spaces could sometimes be limited, particularly during busy periods, requiring some patience.

Staff & Service
The hotel staff consistently receives high praise for their service. They are overwhelmingly described as friendly, polite, helpful, attentive, responsive, and knowledgeable. Guests frequently highlight their willingness to go above and beyond, such as accommodating room changes due to issues or noise, which significantly enhanced guest satisfaction. The check-in process is often noted as quick and smooth, contributing to a positive first impression. Housekeeping staff also received commendation for their helpfulness and efficiency. While the vast majority of feedback is positive, a small number of guests reported instances of rude or disrespectful interactions, particularly concerning disputes over deposits or strict adherence to guest policies. However, overall, the staff's dedication to providing good service is a recurring theme.

Additional Information
The hotel is a popular choice for extended stays, with many guests appreciating the convenience of full kitchenettes in their rooms for longer visits. A recurring point of concern for some guests is the $100 deposit required at check-in, which occasionally caused confusion or issues, especially when combined with pre-paid reservations. Additionally, some guests reported strict guest policies regarding visitors not registered to the room. A notable and frequent complaint is the pervasive smell of marijuana often detected in the lobby, hallways, and sometimes even within rooms, which detracted from the overall experience for many. While some areas appear outdated, there are mentions of recent renovations in the lobby and breakfast area, indicating ongoing efforts to update the property. Despite some noise complaints, many guests found the hotel to be quiet and peaceful overall, particularly for longer-term accommodations.