Hawthorn Extended Stay by Wyndham Fort Wayne

The hotel primarily caters to budget-conscious travelers and those seeking extended stays, often featuring spacious rooms that include kitchenette facilities. While the concept of having a full kitchen setup is appealing to some, the overall guest experience is significantly impacted by widespread issues. Many guests report a pervasive lack of cleanliness, significant maintenance problems, and a general state of disrepair throughout the property. Despite these challenges, some guests have noted the helpfulness of certain staff members. To ensure a more comfortable stay, future guests should manage their expectations regarding the hotel's condition and consider bringing their own essential amenities, as many standard items are frequently reported as missing or inadequate.

Facilities & Amenities
Guests frequently mention the presence of kitchenette or full kitchen setups within the rooms, which is a key feature for longer stays. However, these are often reported as unstocked, dirty, or non-functional, lacking basic items like utensils, dishes, or even a working refrigerator or stove. The advertised Wi-Fi is consistently described as unreliable or non-existent, making it difficult for guests to stay connected. Many reviews highlight the non-operational pool, which is often empty or in disrepair, despite being advertised. Other common complaints include the absence of televisions or non-functional ones, a lack of remotes, no phones in rooms, and a general scarcity of trash cans and ice machines throughout the property.

Cleanliness & Room Comfort
The most prevalent feedback concerns the severe lack of cleanliness and overall room comfort. Guests consistently report filthy rooms with dirty sheets, stained bedding (including various unpleasant marks), and unclean floors that are often sticky or unmopped. Unpleasant odors, such as mildew, smoke, urine, vomit, or mold, are frequently cited upon entry. A major issue is the widespread presence of pests, including roaches, bed bugs, mice, rats, fleas, and ants, significantly impacting guest comfort and hygiene. Rooms often feature broken furniture, holes in walls and floors, non-functional lights, and damaged doors or locks. Basic amenities like towels, washcloths, soap, toilet paper, and sufficient pillows are frequently missing or inadequate, further detracting from the comfort. While a few guests found the beds comfortable, this positive aspect is often overshadowed by the pervasive issues of dirtiness and disrepair.

Dining & Food Quality
A consistent point of contention among guests is the complete absence of breakfast service, despite it being advertised as a feature. Many reviews express disappointment and frustration over this discrepancy, noting that the hotel has not offered breakfast since a past global health event. There are no other dining facilities or food services mentioned in the guest feedback, indicating that guests should plan for all their meal needs independently. This lack of an advertised amenity significantly impacts the overall value perception for many visitors.

Location & Accessibility
The hotel's location is generally considered convenient by some guests, being close to a highway, a mall, and a convention center, making it accessible for various purposes. However, concerns regarding the immediate surroundings are frequently raised. Many guests report feeling unsafe due to the presence of sketchy individuals and security concerns on the property, often noting poor lighting and abandoned vehicles in the parking areas. Some reviews mention truck parking availability, which is a practical aspect for certain travelers. The overall environment around the hotel often contributes to a sense of unease, despite its practical proximity to local attractions and transport routes.

Staff & Service
Feedback regarding the staff and service is mixed. Many guests commend the front desk staff for being friendly, nice, helpful, and accommodating, particularly during the check-in process. Some appreciate their efforts to address issues or find alternative rooms. However, a significant number of guests report that staff can be unresponsive to complaints about room conditions, and that refunds are often difficult to obtain, especially due to a strict 15-minute cancellation policy. Issues such as keys needing to be reprogrammed daily are also mentioned, causing inconvenience. While some staff members are praised for their demeanor, the overall service experience is often hampered by the hotel's systemic problems and perceived lack of effective management in resolving guest issues.

Additional Information
The hotel operates with a pet-friendly policy, though some guests have reported issues with pet deposits or finding suitable outdoor areas. Many reviews indicate that the property functions more as a permanent residence or extended stay facility for some occupants, rather than a typical short-term hotel. Guests frequently highlight that the website information and pictures are highly misleading, as the actual condition of the property and the availability of advertised amenities (like the pool and breakfast) do not match the online portrayal. A strict refund policy requiring cancellation within 15 minutes of check-in is a point of contention for many who discover the poor conditions shortly after arrival.