Hawthorn Extended Stay by Wyndham Saint Robert

This hotel offers a practical and comfortable stay, primarily distinguished by its spacious rooms and the significant convenience of full kitchenettes. This signature feature allows guests the flexibility to prepare their own meals, making it an ideal choice for families on extended visits, especially those attending military graduations, and long-trip travelers seeking a restful stop with home-like amenities. Pet owners also find the hotel accommodating, appreciating the ability to travel with their companions. Guests frequently commend the comfortable beds and the generally quiet environment, contributing to a relaxing experience. To enhance your stay, it is recommended to thoroughly check the room's condition upon arrival and to confirm any specific policies or charges directly with the front desk to avoid misunderstandings.

Facilities & Amenities
The hotel's kitchenettes are a highly valued amenity, frequently praised for their convenience and functionality, significantly enhancing the guest experience. These well-equipped spaces typically include a refrigerator, freezer, stove, and coffee maker, allowing guests the flexibility to prepare their own meals and potentially save on dining expenses, which is particularly beneficial for longer stays or families. While the hotel does offer a fitness center, many guests note it is quite basic, often consisting of only a treadmill and a stationary bike, which may not meet the expectations of those looking for a comprehensive workout facility. Wi-Fi connectivity is generally available and reliable throughout the property, though a few guests reported occasional issues with signal strength or access. The presence of washers and dryers on-site is also appreciated, providing practical laundry solutions for travelers.

Cleanliness & Room Comfort
Most guests found their rooms to be clean and well-maintained upon arrival, contributing to a pleasant stay. However, some guests reported significant issues with cleanliness, including stains on sheets, hair in bathrooms, and general untidiness, which negatively impacted their comfort. The spaciousness of the rooms is consistently praised, providing ample space for families and extended stays. The beds are a highlight, frequently described as very comfortable, soft, and conducive to a restful night's sleep, often accompanied by good pillows. While many rooms are noted for being quiet, some guests experienced disturbances from noise originating from adjacent rooms or hallways. Feedback on bathrooms is mixed, with some noting good water pressure but others reporting issues like dirty tubs, slow drains, or strong chemical smells.

Dining & Food Quality
The complimentary breakfast receives highly mixed, often negative, feedback from guests. While some found it adequate for a quick start to the day, many reported significant issues with the food quality and availability. Options are generally limited to basic items such as scrambled eggs, biscuits and gravy, and waffles. A recurring complaint is that hot items are often served cold or quickly run out, with slow or no replenishment, even early in the service period. Guests frequently noted shortages of essential items like milk, yogurt, creamer, and bread products, leading to frustration. The coffee quality also varies, with some finding it good and others describing it as weak. Staff responsiveness to these shortages is often criticized, impacting the overall dining experience.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, significantly enhancing the guest experience. It is particularly convenient for those visiting the nearby Fort Leonard Wood military base, making it an excellent choice for military graduations and related visits due to the short and easy commute. Its proximity to a wide array of restaurants and diverse food options is highly appreciated, offering convenient dining choices within easy reach for all meals. Guests also value the short distance to shopping facilities, including a Walmart that is often within walking distance, providing easy access to necessities and leisure. The hotel benefits from easy access to the highway, making it a convenient stop for travelers on long journeys. Ample and well-regarded parking is available on-site, adding to the overall convenience for those traveling by car.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness and helpfulness, with many guests highlighting their welcoming and accommodating demeanor. The check-in process is often described as smooth and efficient, contributing to a positive first impression. While many guests appreciate the efforts of the front desk team, feedback on housekeeping service is mixed; some found it attentive, but others reported inconsistent room cleaning, lack of daily service, or failure to replenish supplies. A recurring concern among guests is the perceived lack of manager responsiveness and availability, particularly when attempting to resolve issues such as billing discrepancies or significant service complaints, which can lead to frustration and unresolved problems.

Additional Information
Guests should be aware that while the hotel is generally pet-friendly, some have reported discrepancies between advertised pet fees and actual charges upon arrival, leading to frustration. A significant and recurring concern involves billing accuracy and the process of obtaining refunds, with numerous guests experiencing unauthorized charges, double billing, or extreme difficulty in resolving these issues, often citing unresponsiveness from management. The hotel's overall condition is frequently described as showing signs of age, with mentions of worn carpets, outdated decor, and general need for repairs and better maintenance. Some guests also encountered intermittent issues with hot water availability in their rooms and frequent problems with room keys deactivating, requiring multiple trips to the front desk.