Hotel Hayward

This hotel is consistently praised for providing a clean and comfortable environment, making it a reliable choice for guests seeking a good night's rest. Its signature feature lies in offering a straightforward yet pleasant lodging experience, often described as simple but elegant. The hotel is particularly well-suited for travelers prioritizing cleanliness and comfort over extensive amenities, including business travelers needing a convenient base for work events, and individuals or couples looking for a quiet, safe place to stay. Many guests appreciate the overall value for money. To ensure a smoother experience, it is advisable to arrive earlier for parking, as spaces can be limited, and to consider requesting a room away from high-traffic areas like elevators or the ground floor if sensitive to noise.

Facilities & Amenities
Guests generally find the hotel's facilities to be practical and functional, contributing to a comfortable stay. Many rooms are noted to be spacious and have been freshly renovated, featuring a large flat-screen TV and a good bed. For added convenience, rooms are often equipped with a refrigerator and microwave, which are highly appreciated by guests. However, feedback on the elevators is mixed; while some are functional, several guests reported issues with them being out of service or having inoperable buttons, suggesting a need for updates. Some guests also experienced issues with the TV not working upon arrival, though this was not a widespread complaint. A coffee maker is typically provided in rooms, though some guests noted a lack of accompanying cups.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests highlighting the spotless rooms and crisp linens. Most guests report a comfortable and restful sleep, often attributing this to the quality of the beds and ample pillows provided. The water pressure in the showers is generally good, with plenty of hot water available. While some guests appreciate the shower dispensers and hand lotion provided, a few wished for additional options like body wash and hand soap. However, feedback on room comfort is not entirely uniform; some guests found their rooms to be spacious, while others described them as tiny or inconveniently small. Noise can be an issue for some, particularly for rooms located near elevators or on the ground level, where footsteps and early morning sounds were audible. A recurring concern for a few guests was the presence of cigarette smoke smell in some rooms, and one guest noted an issue with the bathroom light sensor shutting off too quickly.

Dining & Food Quality
The complimentary breakfast offered at the hotel receives mixed reviews from guests. Many describe it as delicious and appreciate the availability of warm, freshly made waffles and decent bacon. Options like cold cereal, yogurt, and a fantastic selection of tea are also noted positively. However, some guests expressed disappointment with the breakfast, finding it to be bad or lacking variety, specifically mentioning the absence of eggs for extended periods. Practical issues were also raised, such as the occasional lack of paper plates or ketchup. The breakfast area itself is often described as small, with limited seating, leading many guests to take their food back to their rooms. Some reviews also indicated that breakfast is sometimes provided as a bag to take away, which can be convenient for guests on the go.

Location & Accessibility
The hotel's location is generally well-regarded by guests, often described as great and convenient. It is situated in a safe and quiet neighborhood, providing a sense of security for visitors. Its proximity to various shops and a local college makes it a practical choice for different types of stays, from work events to family visits. However, parking is a significant and recurring point of concern for many guests. The parking lot is frequently described as having limited spaces, making it difficult to find a spot, especially late at night. Some guests noted that spaces can be tight, and the presence of larger vehicles or those taking up multiple spots exacerbates the issue. While the location itself is a strong positive, guests are advised to consider the potential challenges with parking.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness and helpfulness. Many guests highlight the positive interactions with the front desk personnel, describing them as very nice and willing to go out of their way to ensure guest comfort. The check-in process is generally reported as easy and convenient, though a few guests experienced longer wait times even when they were the only ones present. While the majority of feedback on service is positive, there was an isolated comment regarding poor service from the front desk. Additionally, one guest expressed frustration over the extended time it took to receive a security deposit refund, indicating a potential area for improvement in administrative processes. Overall, the hotel's staff is a strong asset, contributing significantly to a pleasant guest experience.