Hotel Hendricks

The hotel offers a prime urban experience, distinguished by its central location and a rooftop bar that provides stunning views, notably of the Empire State Building. This makes it an excellent choice for sightseers eager to explore the city's iconic landmarks and for couples seeking a romantic getaway with convenient access to entertainment. Many guests consistently highlight the hotel's overall cleanliness and the generally friendly staff as key contributors to a pleasant stay, often noting their helpfulness and attentiveness. While the room size is frequently mentioned as compact, it is often noted as typical for the city and well-utilized, providing a comfortable base despite its dimensions. The hotel's modern and chic decor also contributes to its memorable vibe. For business travelers, its strategic position near major transport hubs and commercial areas is a significant advantage. To enhance your visit, guests recommend being prepared for the characteristic New York room dimensions and taking full advantage of the hotel's exceptional proximity to major attractions, allowing for easy exploration on foot.

Facilities & Amenities
Guests have mixed feedback regarding the hotel's facilities and amenities. While the hotel offers Wi-Fi, some guests reported it to be spotty or slow, making consistent connection challenging. The elevators are a frequent point of discussion, with many guests experiencing long wait times due to their limited number and shared use with housekeeping staff, which can be frustrating during peak hours. Most rooms include a mini-fridge, though some guests noted these were empty or not functioning properly, limiting options for storing personal items or purchasing snacks. There is no microwave available in the rooms or common areas, which some travelers found inconvenient. While a small fitness center is present, it is described as basic, and the hotel does not provide robes in the rooms, which some guests missed. Additionally, there are no ice machines readily available on guest floors, requiring requests from staff.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests describing rooms as well-maintained and spotless upon arrival. However, some reviews indicate inconsistencies with housekeeping service, noting that rooms were not always cleaned daily, or essential items like fresh towels and coffee capsules were not replenished without request. The room size is consistently described as small or tiny, a common characteristic for accommodations in this city, though many found them functional and well-designed for the space. Bed comfort receives mixed reviews; while many found the beds comfortable and conducive to a good night's sleep, some reported them to be too soft. A recurring theme is the lighting in the rooms, which is often criticized for being too dark, relying on mood lighting rather than overhead fixtures, making it difficult to get ready. The bathroom is generally praised for its modern design and powerful shower with excellent water pressure, though some guests noted issues like automatic closing doors or a lack of mirrors outside the bathroom. Noise levels are generally reported as quiet, despite the central location, contributing to a restful stay.

Dining & Food Quality
The hotel features a convenient lobby bar and restaurant that guests appreciate for their accessibility and ambiance. While the restaurant is noted for offering good food and a pleasant atmosphere, some guests found its operating hours limited, not opening early enough for breakfast or staying open late. The lobby bar is often praised for its welcoming vibe and good drink selection, including popular coffee options. The hotel's signature rooftop bar is a major draw, celebrated for its exceptional views, particularly of the Empire State Building, and its cool, enjoyable atmosphere. However, a significant number of guests expressed disappointment that the rooftop bar was frequently closed for private events or had early closing times, often at 10:30 PM, limiting guest access. Some also noted that drinks at the rooftop bar could be pricey. It is important to note that the hotel does not offer traditional food-related room service; guests must order and pick up from the downstairs restaurant.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within easy walking distance of numerous major attractions. It is conveniently situated near Times Square, Bryant Park, the Empire State Building, Madison Square Garden, and the Broadway theater district, making it ideal for sightseers and entertainment seekers. Guests appreciate its proximity to 5th Avenue shopping and various dining options. The hotel also offers excellent accessibility to public transportation, with subway and bus stops nearby, facilitating exploration of other parts of the city. Despite being in a bustling area, many guests found the immediate street surprisingly quiet, contributing to a peaceful stay. For those arriving by car, parking is available nearby, though it is not part of the hotel, can be expensive, and some guests reported issues with its operating hours or accessibility.

Staff & Service
The hotel's staff and service generally receive high praise from guests, who frequently describe the team as friendly, helpful, and attentive. Many guests highlighted the quick check-in and check-out process as efficient and seamless, contributing to a positive first and last impression. The staff's willingness to be accommodating and address guest needs, such as early check-ins or luggage storage after check-out, is often commended. However, some guests reported mixed experiences, particularly with late-night front desk agents or staff at the rooftop bar, who were occasionally perceived as less welcoming or attentive. A few reviews mentioned a lack of urgency or dismissiveness when addressing significant issues like room flooding or booking discrepancies, which impacted their overall satisfaction. Despite these isolated incidents, the overall sentiment points to a dedicated team striving to provide good service.

Additional Information
A significant point of feedback for guests is the mandatory resort fee, which is added per night and often comes as an unexpected charge not clearly outlined during initial booking. This fee, which can be substantial, covers amenities such as Wi-Fi and access to the small fitness center, leading some guests to feel it is a deceptive practice or a "cash grab" given the limited services it encompasses. While the hotel aims for consistent housekeeping service, some guests reported issues with daily room cleaning, including missed trash collection, unreplenished coffee supplies, or even doors left ajar after service. Another recurring concern is the elevator wait times, which can be excessively long, especially during busy periods, due to a limited number of elevators serving all guests and staff. Some guests also experienced specific room issues like unexpected maintenance visits without prior notice, or problems with in-room appliances and fixtures.