Herdegen Rooms - Self Check-in

The hotel is primarily recognized for its excellent central location, making it an ideal base for exploring the city. Situated just steps from the train station, shopping areas, and the old town, it appeals greatly to sightseers and short-stay guests who prioritize accessibility. While the self check-in system is a defining feature, offering convenience for late arrivals, it can also be a source of frustration for some guests when issues arise with access codes or key retrieval, as there is no on-site staff. The hotel's overall character is often described as dated, reflecting a 60s or 70s style, though many appreciate its functional simplicity and value for money. To ensure a smoother experience, guests are advised to confirm their access codes in advance and be prepared for a fully automated check-in process. Additionally, requesting a room away from the street or higher floors might mitigate potential noise disturbances.

Facilities & Amenities
The hotel offers a range of basic amenities designed for convenience, though some aspects receive mixed feedback. Many guests appreciate the coffee machine provided in each room, often accompanied by complimentary mineral water, which is a welcome touch. While a television is present, its functionality and remote availability are inconsistent, with some guests reporting it not working. Wi-Fi connectivity also varies, with some finding it reliable and others experiencing issues with the password or signal. A notable absence for many is a refrigerator or minibar in the rooms, and the lack of air conditioning can be a significant concern, especially during warmer months, though a fan is typically provided. For those traveling with bicycles, a secure bicycle storage area in the courtyard is a highly valued facility. Some rooms are equipped with a skylight instead of a traditional window, and guests note a limited number of power sockets.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is quite varied among guests. While many describe their rooms as clean and well-maintained by the housekeeping staff, others report issues such as unemptied bins, dirty carpets, dusty surfaces, or even mold in the shower grout. The overall room condition is frequently noted as dated or worn, with some furniture showing signs of age. Rooms can be quite small, and some lack traditional windows, featuring only a skylight. Bed comfort receives mixed reviews; some guests find the mattresses comfortable, while others describe them as narrow, too short, or worn out, leading to discomfort. A significant recurring concern is noise levels, both from the street outside and from other guests in the hallways, which can disrupt sleep. The bathroom areas are often described as very small, with some guests finding the space around the toilet particularly cramped. Issues with water pressure, inconsistent hot water, and visible mold in shower areas are also reported.

Dining & Food Quality
The hotel operates without on-site dining facilities, meaning there is no breakfast service, restaurant, or bar available. This is a consistent aspect of its self-service model, which relies on automated processes rather than dedicated food and beverage personnel. Consequently, guests are expected to arrange their meals independently. The primary in-room amenity related to dining is the provision of a coffee machine, typically supplied with various capsules and sometimes complimentary mineral water, allowing guests to prepare hot beverages at their convenience. This feature is widely appreciated for morning coffee. Given the hotel's central location, guests have convenient access to a wide array of external dining options, including numerous cafes, bakeries, and restaurants within easy walking distance. This setup encourages guests to explore the local culinary scene, making it suitable for those who prefer to dine out or purchase food from nearby shops.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it exceptionally convenient for guests. It is situated just a few meters from a major shopping mall and within minutes of the train station, providing excellent connectivity for arrivals and departures. The old city and its attractions are also easily accessible on foot, allowing guests to explore the area with ease. This prime position is particularly beneficial for sightseers and those relying on public transport. However, parking is a notable challenge for guests arriving by car. There is no on-site parking, and while nearby parking garages are available, they can be expensive and difficult to access, with some guests reporting issues finding available spaces or navigating the pedestrian-only zones near the hotel. Despite these parking difficulties, the overall accessibility to key city points remains a significant advantage.

Staff & Service
The hotel operates primarily on a self check-in and self check-out system, which many guests find convenient and efficient for late arrivals or early departures. However, the complete absence of on-site staff or a reception desk is a defining characteristic that leads to mixed experiences. While the automated process generally works well, issues such as non-functional access codes, broken key boxes, or difficulty retrieving keys can cause significant frustration, as there is no immediate assistance available. Guests report challenges in reaching the hotel via phone or message when problems arise, with calls often going unanswered or taking a long time to be addressed. Despite these communication difficulties, the housekeeping staff receives praise for their friendliness and for maintaining the cleanliness of the rooms, though some reviews mention oversights like unemptied bins or dirty linen upon arrival. Overall, the service model prioritizes independence, requiring guests to be self-reliant.

Additional Information
Guests should be aware of several specific aspects that contribute to the overall experience. Some rooms, particularly those without traditional windows, may feel cold, and reports of non-functional heating have been noted. Similarly, issues with hot water consistency and pressure in the showers are a recurring concern. The hotel's central location, while convenient, means that noise from the street, including early morning street cleaning and late-night revelers, can be significant, especially for rooms facing the street. There are also mentions of ongoing construction nearby contributing to noise during the day. The building itself is described as having an older, 60s or 70s style, which some find charming but others perceive as dated and in need of renovation. While luggage storage is available, it is often in an unsecured area, requiring guests to leave their belongings at their own risk. Furthermore, some guests have reported issues with unresponsive communication from the hotel when attempting to resolve problems.