Heritage Inn & Suites St. Louis/Fenton, Trademark by Wyndham

This hotel, which recently underwent a change in ownership from Drury Inn to its current brand, presents a mixed experience for guests, often reflecting the ongoing transition. Its indoor pool and hot tub are a significant draw, frequently highlighted as a key amenity, though their operational status and cleanliness are inconsistent. The hotel's breakfast offering is another central feature, providing a convenient start to the day, despite varying reports on its quality and availability. Guests frequently comment on the cleanliness of rooms and the overall comfort of their stay, alongside the service provided by staff. The hotel is particularly well-suited for families seeking amenities like a pool and complimentary breakfast, and for sightseers or budget-conscious travelers due to its convenient location near attractions and perceived affordability. To ensure a smoother stay, guests are advised to confirm the pool's operational status before arrival and to visit the breakfast area early to ensure a full selection of items.

Facilities & Amenities
The hotel's indoor pool and hot tub are frequently mentioned amenities, often serving as a primary reason for booking, particularly for families. However, guest experiences are highly mixed, with many reporting the pool water as cold, murky, or even green, and the hot tub as barely warm or dirty. Furthermore, these facilities are often reported as being closed or out of order, leading to significant disappointment. While some guests appreciate the presence of a fitness center, others note issues with general upkeep, such as broken ice machines on various floors and non-functional laundry machines. The availability of luggage carts is also a recurring concern, with many guests finding them unavailable. The overall impression of the common areas, including elevators, suggests a need for more consistent maintenance and attention to detail.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is highly varied. While some guests report their rooms as clean and beds as comfortable, a significant number describe issues such as dirty sheets, hair on bedding, food in drawers, and unvacuumed floors. Reports of a musty smell or strong perfume odors, potentially related to ongoing renovations, are also common. The bathrooms are frequently noted as being small or tiny, and guests often encounter problems like no soap, missing toilet paper, broken shower handles, or leaking toilets. Noise levels are generally considered quiet, though some guests experienced disturbances from loud neighbors or hotel operations. Issues with air conditioning units being loud or ineffective, and televisions having non-working channels or outdated remotes, further contribute to a mixed perception of room comfort.

Dining & Food Quality
The complimentary breakfast is a prominent feature, with guests offering highly mixed reviews. Many appreciate the variety and convenience of the hot and cold options, including eggs, sausage, biscuits, and gravy. However, a frequent complaint is that hot food items often run out quickly and are not replenished adequately, leaving many guests without a full meal, especially if they arrive later in the morning. Some describe the food as cold, overcooked, or bland, and issues with broken pancake machines or a lack of basic items like coffee and milk are also reported. While some staff members in the breakfast area are praised for their helpfulness, others are described as unaccommodating. The overall impression is that while breakfast is offered, its quality and consistent availability can be a point of frustration for many visitors.

Location & Accessibility
The hotel's location is generally viewed as advantageous, particularly for guests visiting local attractions such as Six Flags or the St. Louis Zoo, or those traveling through the area due to its convenient highway access. Many guests appreciate its proximity to various restaurants, including a nearby Cracker Barrel and a donut shop, providing easy dining options. While the hotel is described as being in a somewhat remote or quiet area, it remains easily accessible for most travelers. Parking is available and generally considered sufficient, though some guests noted challenges with navigating the surrounding streets or icy conditions in the lot. The location is often highlighted as a good base for both leisure and work-related travel, offering a balance of convenience and a quieter environment away from city center commotion.

Staff & Service
Feedback regarding the staff and service is notably varied. Many guests commend the staff for being friendly, helpful, and accommodating, particularly at the front desk, and appreciate their efforts to resolve issues. However, a significant number of reviews describe staff as unprofessional, unresponsive, or exhibiting a lack of concern, especially when faced with complaints. The check-in process can be inconsistent, with some experiencing quick service while others report long waits, confusion, or being assigned to already occupied rooms. Housekeeping services are a frequent point of contention, with numerous reports of rooms not being cleaned daily, towels not being replaced, or staff entering rooms without prior request. Maintenance issues, such as broken amenities or lack of hot water, are also often reported as not being promptly addressed, particularly on weekends.

Additional Information
A significant theme across reviews is the hotel's recent change in ownership, transitioning from a Drury Inn to its current brand. This transition appears to be ongoing, leading to inconsistencies in service and amenities, as the property is described as older and in need of renovation. Guests frequently encounter non-functional amenities that were advertised, such as broken ice machines, laundry facilities, and televisions with limited or non-working channels. There is also confusion surrounding the pet policy, with guests receiving conflicting information about fees. Some guests reported issues with room key cards frequently deactivating, requiring multiple trips to the front desk. These recurring operational challenges suggest that the hotel is still adapting to its new management and undergoing necessary updates.