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    Hotel Heritance Kandalama (Dambulla, Sri Lanka)

    Hotel Heritance Kandalama (Dambulla, Sri Lanka)

    About Heritance Kandalama

    Heritance Kandalama is located next to Kandalama Reservoir, overlooking the Sigiriya rock fortress. The 152 rooms of the hotel feature flat screen TVs with satellite, air conditioning, minibars, free bottled water, balconies, tea and coffee making equipment, and free Wi-Fi. Upgraded rooms feature DVD players and Jacuzzi bathtubs. The hotel provides guests with a restaurant, terrace, bar, spa, library, children’s play area, and three outdoor pools, meeting rooms, and a conference centre. The Kanchana Restaurant and Kaludiya Fusion Room provide Sri Lankan and international cuisine. For lighter meals and various drinks guest can visit the Kachan Café and Bar. Guests can enjoy various theme nights or arrange for dinner in a nearby cave. A breakfast buffet is served every morning. Guests at Heritance Kandalama can explore the surrounding jungle or drive 20 minutes to visit Sigiriya. The hotel is located about 20 minutes from the town of Dambulla and about 4 hours from Colombo and the international airport.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Spa
    • Parking
    • Pets (Unavailable)
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    9.1
    trivago Rating Index based on 13137  reviews from:
    • Agoda(8.8/10),
    • Hotels.com(8.8/10)
    • LocationExcellent  (8.9 / 10)
    • RoomsExcellent  (8.7 / 10)
    • ServiceExcellent  (8.8 / 10)
    • CleanlinessExcellent  (8.8 / 10)
    • Value for moneyVery good  (8.2 / 10)

    Positive Reviews

    positive:

    Incorporated into the natural surroundings

    Of course guests had booked in here because of the natural surroundings of the mountains and Lake Kandalama. It seems that, in reality, the hotel is even better incorporated into these surroundings than appears in the photos in the hotel's marketing materials.

    positive:

    Terrific main pool

    While several guests seemed have an issue or two with the secondary pool, the main pool terrace was said to offer spectacular views, and was seen as the ideal place to relax and view the incredible natural surroundings.

    positive:

    Welcoming and friendly staff

    It was near impossible to find a bad word written about the staff. On the contrary, many guests mentioned that they received a very warm welcome on arrival and staff were friendly and helpful throughout their stay.


    Negative Reviews

    negative:

    Massive extra room tax bill

    This was a very sore point with a few guests. For reasons that aren't entirely clear, the resort quotes prices exclusive of an extremely hefty local tax that must be paid on-site. Those who were not aware of it were not happy, to say the very least.

    negative:

    Food not quite up to standard

    While no guest really felt the food was actually bad, quite a number believed that it simply didn't live up to expectations. This is a luxury hotel, and given this classification many felt the food was just not good enough to meet the high standards that demanded.

    negative:

    Some rooms with poor views

    While it seems most rooms do indeed have the spectacular views over Lake Kandalama shown in the hotel's marketing materials, some disappointed guests point out that there are also rooms that have fairly ordinary views over the hotel's gardens. Guests allocated to these rooms were somewhat less than impressed.


    All amenities

    Property amenities
    1. Business centre
    2. Café
    3. Arcade/Video games
    4. Entrance hall/lobby
    5. Express check-in
    6. Elevator
    7. Gym
    8. Parking
    9. Terrace
    10. Bell service
    11. Hotel bar
    12. Outdoor swimming pool
    13. Conference rooms
    14. Non-smoking rooms
    15. Computer with internet
    16. Restaurant
    17. 24-hour reception
    18. On-site boutique shopping
    19. Deck chairs
    20. Towels at the pool
    21. Laundry service
    22. Spa
    23. WiFi in public areas
    24. Room service
    25. 24-hour room service
    26. Car rental
    27. Concierge
    28. Airport shuttle
    29. Free WiFi in public areas
    30. Valet parking
    31. Infinity pool
    32. Pool
    33. Luggage storage
    34. Housekeeping
    35. Free WiFi
    36. Breakfast
    37. Hand sanitizer provided
    38. Temperature screening
    39. Safe distance
    40. Response protocol
    41. Online check in/check out
    42. New safety protocols
    43. Cashless payment
    For children
    1. Childcare
    2. Playground
    3. Organized activities for kids
    Wellness / Spa
    1. Massage
    2. Sauna
    3. Hot tub
    Accessibility
    1. Wheelchair accessible
    2. Accessible parking
    Room amenities
    1. Balcony
    2. Fireplace
    3. Bathtub
    4. Ironing board
    5. Openable windows
    6. Television
    7. Hairdryer
    8. Electric kettle
    9. Air conditioning
    10. Minibar
    11. Satellite TV
    12. Desk
    13. Sitting area
    14. Telephone
    15. Safe
    16. Cable TV
    17. WiFi
    18. Fan
    19. Free WiFi (rooms)
    20. Coffee machine
    21. Outdoor grill
    Sports facilities
    1. Badminton
    2. Billiards
    3. Bike rental
    4. Fitness
    5. Tennis court
    6. Hiking trail
    7. Table tennis
    Theme / Type
    1. Convention hotel
    Food and beverage
    1. Diabetic food

    Arrival / Departure

    1. Check in: 14:00

    Contact

    11, Dambulla Dambulla Sri Lanka,  21106,  Dambulla,  Sri Lanka
    Telephone: +94(66)5555000 | Fax: +94(66)5555050 | 

    Frequently Asked Questions about Heritance Kandalama

    • Is there a pool area at Heritance Kandalama?

      Yes, Heritance Kandalama offers 2 pool areas.

    • Are pets allowed at Heritance Kandalama?

      No, Heritance Kandalama doesn’t allow pets.

    • Is parking available at Heritance Kandalama?

      Yes, Heritance Kandalama provides Parking, Accessible parking for guests.

    • Where is Heritance Kandalama located?

      Heritance Kandalama is located in 11, Dambulla Dambulla Sri Lanka, 21106, Dambulla, Sri Lanka.

    • Which popular attractions are close to Heritance Kandalama?

      Heritance Kandalama Nearby attractions include Ancient City of Polonnaruwa, Dambulla Cave Temple, Świątynia Śiwy nr 2.

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