Herods Herzliya

This hotel is highly regarded for its stunning marina views and exceptional breakfast, which many guests describe as a highlight of their stay. It offers a blend of comfort and convenience, making it particularly appealing to couples seeking a romantic getaway, families looking for spacious accommodations and engaging children's activities, and sightseers or business travelers who appreciate its strategic location. Guests consistently praise the hotel's overall cleanliness and the generally attentive service provided by the staff. To enhance your experience, it is advisable to request a room overlooking the marina for breathtaking vistas and to confirm the operating hours of the pool and spa facilities prior to your arrival, as these can vary.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. Many appreciate the spacious rooms and suites, some featuring a terrace with views. The pool area is generally considered clean and a decent size, with food service available, though some guests found it to be small, cold, or occasionally closed, especially during off-season or for maintenance. A spa and jacuzzis are available, but some noted the spa is external to the hotel and outdoor jacuzzis lack privacy. A fitness center is present, but its availability and equipment were sometimes found to be limited. Guests benefit from free underground parking, which is a significant convenience. In-room amenities typically include AC and a fridge, though some reported issues with their functionality or noise.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many rooms are described as beautiful, spacious, and spotless, with comfortable beds and high-quality linens ensuring a restful sleep. Guests appreciate the good closet space and nice bathrooms with excellent water pressure. However, a notable number of reviews mention significant cleanliness issues, including a filthy shower, presence of dead roaches in rooms and hallways, and general dirtiness or aging appearance. Some rooms exhibited water damage and mold in bathrooms, rusted mirrors, or non-functioning lights and outlets. Noise from a ventilation system or lack of proper noise insulation was also reported, and some curtains did not fully close, affecting light control.

Dining & Food Quality
The breakfast buffet consistently receives high praise, with guests highlighting its excellent food quality, vast variety, and fresh, tasty options, including a dedicated chef for eggs and gluten-free choices. Many consider it a standout feature, describing it as plentiful and modern. However, some guests found the overall breakfast quality to be merely acceptable despite the variety, and there were isolated but severe complaints about a waiter's behavior during breakfast service. Dinner options received mixed reviews, with one guest describing it as "horrible" and more akin to a workers' restaurant. Some noted issues with the hygiene of serving utensils and the cleanliness of teaspoons and teacups at breakfast.

Location & Accessibility
The hotel boasts a prime location right by the Marina, offering majestic sunset views and easy access to the ocean. It is situated in a quiet area, approximately a five-minute walk from the main restaurant area and conveniently located between two beaches. A significant advantage is the availability of free underground parking. While the location is generally praised for its scenic beauty and proximity to the marina, some guests found it somewhat isolated, noting a lack of shops or attractions within easy walking distance, suggesting a car is recommended for exploring. Accessibility for guests with mobility challenges was also raised, with heavy, non-automatic doors posing difficulties.

Staff & Service
The staff generally receives high commendation for their friendliness, attentiveness, and eagerness to help, with many guests highlighting specific individuals for their exceptional service, including those at the front desk, in the breakfast room, and by the pool. Guests appreciate the quick check-in process and the staff's willingness to accommodate requests, such as room upgrades for special occasions. However, there are significant negative accounts, including prolonged check-in delays due to understaffing, difficulty reaching the front desk by phone, and instances of staff being unhelpful or even rude. One review detailed a particularly distressing incident involving a waiter yelling at a guest, and some found the overall service to be slow or lacking in warmth.

Additional Information
Guests should be aware of a destination fee that covers certain amenities, which some found to be poorly explained. The hotel has a pet-friendly policy, although finding suitable outdoor areas for pets nearby can be challenging. For loyal patrons, rewards program benefits are available, with some guests receiving room upgrades. While the hotel aims to provide a comprehensive experience, some amenities like the spa are external and may require separate booking, and the advertised shuttle service to beaches was reportedly unavailable. There were also complaints about the lack of towels and other supplies in the fitness room, and concerns regarding staff smoking in designated non-smoking areas.