Hidden Dunes By Wyndham Vacation Rentals

This property offers a serene and secure gated community experience, often highlighted by its beautiful views and close proximity to the beach. It is particularly well-suited for families with small children seeking a quiet retreat and beachgoers looking for easy access to the water. While many guests appreciate the spaciousness of the accommodations, there are recurring comments about the need for updates and inconsistent cleanliness. To ensure a smooth stay, guests are advised to confirm the exact property details and amenities, such as the working condition of the air conditioning and dryer, as some reviews indicate discrepancies between advertised features and the actual unit received. Additionally, it is recommended to inquire about the specific beach access rules regarding personal chairs and umbrellas, as this has been a point of contention for some visitors.

Facilities & Amenities
The property offers a range of facilities designed to enhance the guest experience, though some aspects receive mixed feedback. The pool is frequently praised for its large size and easy access, providing a popular spot for relaxation and recreation. However, some guests noted that the pool was occasionally closed for maintenance, which caused inconvenience during their stay. The elevators are generally described as super fast, ensuring quick transit to rooms, although there was one instance of an elevator being out of service, and some guests found them to be uncomfortably hot, particularly on higher floors. A more significant and recurring concern relates to the air conditioning units, with several reports of them not functioning properly, blowing dust from vents, or showing signs of rust, which significantly impacted guest comfort and satisfaction, especially in warmer weather.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed, with several areas requiring attention. While some guests found their units to be very clean and well-kept, a significant number reported issues such as full trash cans upon arrival, dirty floors with food debris, stained carpets, and unclean bathtub tiles; some even noted blood stains on pullout beds. The overall condition of the rooms also drew criticism, with many units described as needing major updates and a fresh paint job, featuring old and uncomfortable furniture. Specific problems included a foul smell in the kitchen, dirty cabinets, and a hole in the ceiling. Regarding beds and pillows, while some found the beds very comfortable, others experienced flat pillows, broken bed foundations, or busted pullout bed springs, leading to uncomfortable sleeping arrangements. Additionally, some units lacked basic amenities like hand soap, toilet paper, or enough towels, and issues with a slow-draining tub and a non-functioning dryer were also reported.

Location & Accessibility
The location of the property receives highly mixed reviews. Many guests praise its amazing, beautiful, and very secure setting, highlighting its convenience to the beach, restaurants, and local stores. The gated community aspect is frequently appreciated for providing a quiet and safe environment. However, a significant number of guests expressed disappointment, stating the property was not as advertised, particularly regarding its proximity to the beach. Some expected a beachfront unit but found themselves a 15-minute walk away with no view, indicating discrepancies with online maps and pictures. Beach access is generally described as a short and easy walk, with some appreciating the private feel. Conversely, issues arose with beach service companies occupying the entire beach with rental chairs and umbrellas, which obstructed views and limited space for personal items. Parking also presents a mixed picture; while some appreciated the convenience of a parking garage, others found it awful due to small and limited spaces, often struggling to find adequate parking.

Staff & Service
Feedback regarding staff and service is generally positive, though some guests encountered challenges with customer support. Many guests highlighted the presence of great security guards who provide a sense of safety with their 24-hour presence, contributing to the secure atmosphere of the property. The general demeanor of staff is often described as nice and friendly, enhancing the overall guest experience. However, some guests reported issues with customer service responsiveness, noting instances where calls for assistance regarding maintenance problems, such as a broken bed foundation, did not result in a resolution or a partial refund. Similarly, some guests never heard back from customer service after reporting issues, while others received an offer to address concerns like a foul smell, indicating an inconsistent level of follow-up.

Additional Information
Guests should be aware of a recurring issue concerning beach chair and umbrella rentals. Many visitors expressed frustration that a beach service company sets up rental chairs and umbrellas that occupy the entire beachfront area. This arrangement often forces guests who bring their own chairs and umbrellas to sit behind the rentals, significantly obstructing their direct view of the water and limiting their preferred access to the beach. This policy means that guests either have to rent chairs and umbrellas from the service or accept a less desirable spot further back, which can be a significant inconvenience for those looking to enjoy an unobstructed beach experience with their personal gear. It is a point of contention that impacts the overall enjoyment of the beach amenities for many visitors.