Hidden Falls Inn

The hotel offers a memorable stay, primarily distinguished by its stunning lake views and prime riverside location, making it a signature feature that captivates guests. Many visitors are drawn to the hotel for its friendly staff, overall cleanliness, and the convenient access it provides to local attractions. It is an ideal choice for couples seeking a romantic escape, families looking for a relaxing getaway with pool access, and sightseers eager to explore the charming town. While the hotel is undergoing renovations, guests often express optimism about the future improvements. To enhance your experience, consider requesting a room with a lake view and be mindful of the ongoing updates.

Facilities & Amenities
Guests frequently praise the hotel's pool and hot tub areas, which offer relaxing views overlooking the lake. The patio and deck areas are also popular spots for unwinding. While a fitness center is available, some guests describe it as small. Rooms are generally equipped with free Wi-Fi, a mini-fridge, and a microwave, adding to guest convenience. Ice machines are located on each floor. However, some guests noted that the jacuzzi was not operational during their stay, and the provided pool towels were thin, suggesting guests might prefer to bring their own.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests commend the rooms for being very clean and odor-free, ensuring a pleasant stay. However, some reviews mention issues such as dirty carpets, stained floors, rust on tubs, flaking paint, and occasional bugs. Most guests found the beds comfortable, contributing to a good night's sleep, though a few expressed a desire for thicker pillows. Rooms are often described as dated or old, with small TVs and analog channels. Noise from neighboring rooms, hallways, or construction was a concern for some, as was inconsistent AC performance. The placement of the coffee maker in the bathroom was also noted by some guests.

Dining & Food Quality
The complimentary breakfast is a highlight for many guests, frequently described as good, plentiful, and offering a variety of options, including hot items like waffles and eggs. The breakfast attendant consistently receives high praise for being friendly, attentive, and ensuring guests have a positive dining experience. However, some guests noted a reduced breakfast selection due to ongoing renovations, and on occasion, a lack of meat items or eggs. While generally positive, a few isolated comments mentioned the quality being average or expressed dissatisfaction with the use of styrofoam plates.

Location & Accessibility
The hotel boasts an excellent central location directly on the river, providing beautiful views and easy access to the surrounding area. Guests appreciate being within easy walking distance of Main Street, downtown shops, and numerous restaurants, including popular spots like Chili's, River City Grill, and Adele's. Its proximity to local parks and the Horseshoe Bay Resort is also a significant advantage. Parking is available on-site, though some guests noted it can be crowded due to shared lots with adjacent dining establishments.

Staff & Service
The staff consistently receives overwhelmingly positive feedback, with guests frequently highlighting their friendliness, helpfulness, attentiveness, and accommodating nature. Many reviews commend the team for their welcoming demeanor and willingness to go above and beyond, whether assisting with quick check-in, providing local recommendations, or even contacting guests about left items. Both the front desk and breakfast attendants are particularly singled out for their exceptional service, contributing significantly to a positive guest experience.

Additional Information
The hotel is currently undergoing extensive renovations, particularly in the lobby and common areas. While this can lead to construction noise, dust, and paint fumes during the day, many guests are optimistic about the finished product and its potential to further enhance the hotel's appeal. Some guests found the hallway carpet to be disorienting. There were also comments about the lack of a visible sign for the hotel from the parking lot. While some reviews mention a pet-friendly policy, others state no pets allowed, suggesting a need to confirm current policies.