Hilton Garden Inn Calgary Airport

This hotel is a popular choice for travelers seeking convenience and comfort, particularly due to its prime location near the airport and its highly valued shuttle service and park-and-fly options. It consistently receives praise for its friendly and efficient staff, clean accommodations, and comfortable beds. The hotel is an excellent fit for business travelers needing easy airport access, sightseers using the airport as a hub, and families looking for a reliable and comfortable base. For those with early flights or needing to leave their car, the park-and-fly service is a significant draw, offering peace of mind. To enhance your experience, guests are advised to inquire about the functionality of the air conditioning and hot tub upon arrival, as these amenities have occasionally been noted as areas for improvement, and confirming their status can prevent disappointment.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. The swimming pool is generally described as nice, big, and warm, providing a good option for relaxation, though some guests have reported it being out of order or closed for maintenance, or used for kids swimming lessons which can limit availability. The hot tub is a frequent point of mixed feedback, with many guests noting it is often broken or that its jets are not functioning, leading to disappointment. The fitness center is considered decent to well above average, though some find it small and note the lack of provided water. Wi-Fi connectivity is available, but some guests find it slow or note that higher speeds are not complimentary for non-members. Convenient laundry services are available, including 24-hour access on every floor. The airport shuttle service is highly praised for its reliability and convenience, though isolated incidents of long waits or unavailability have occurred. Parking is ample and convenient, especially for those utilizing the park-and-fly option, though some guests have noted issues with power poles in extreme cold. Some guests have also experienced non-functional ice machines and express frustration over being charged for in-room bottled water unless they are loyalty program members.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many describing them as spacious and in good condition, though some note minor issues like dust or occasional overlooked debris. While some furniture may appear a little dated, it is typically not worn or run down. The beds receive mixed feedback; most guests praise them as comfortable and conducive to a restful sleep, while a few found them worn, too soft, or the pillows uncomfortable. Noise levels are generally reported as quiet, despite the hotel's proximity to a major road, though some rooms facing a logistics company have experienced disturbances. A recurring concern is the air conditioning system, which many guests report as broken, unadjustable, or set to a warm winter temperature, leading to uncomfortable room temperatures and even allergy symptoms due to potential filter issues. The bathrooms are often described as spacious, but some guests have experienced issues with shower water pressure, inconsistent hot water, or leaking. In-room amenities typically include Keurig coffee makers, a fridge, and a microwave, though some guests noted a lack of kleenex, dim lighting, or non-functional outlets.

Dining & Food Quality
The hotel's dining options receive varied but generally positive feedback. Most guests highly praise the breakfast, often highlighting it as excellent, comprehensive, and a great value, especially when included with the stay. The breakfast buffet typically offers a good variety of options, including made-to-order dishes, though some guests have noted issues with food not being warm enough, limited hot selections, or occasional stock shortages. Conversely, a few guests have reported disappointing experiences with the breakfast quality, citing issues like cold or dry items, or even moldy food. The on-site restaurant and bar are frequently mentioned as convenient and offering good to very good food quality, with some guests specifically commending dishes such as soups, ahi tuna, and Alberta beef. While the dinner menu is sometimes described as limited, the food is generally considered delicious and the service efficient, making it a reliable option for meals.

Location & Accessibility
The hotel's location is a significant advantage for many travelers, primarily due to its close proximity to the airport, making it an ideal choice for those with early flights, layovers, or needing convenient access for work. The airport shuttle service further enhances its accessibility to and from the terminals. While the hotel is situated in an area that some describe as an industrial park with limited attractions or dining options immediately outside the property, guests report that it is still relatively easy to access downtown areas. Public transit options, such as nearby bus stops that connect to the train, provide a viable way to explore the city. For those preferring direct transport, taxi and ride-share services are readily available.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests. The front desk staff are frequently described as friendly, courteous, helpful, and professional, contributing to a welcoming atmosphere. The check-in process is generally reported as smooth and fast, with many guests appreciating the flexibility of early check-in and late check-out options. While most interactions are positive, a few guests have encountered staff who seemed less friendly or dismissive, and there have been isolated incidents of billing errors or issues with room assignments. The airport shuttle drivers are commended for their efficiency and helpfulness. Housekeeping is noted for its attentiveness, with some guests highlighting instances of staff going above and beyond, though a few reports mention staff attempting to enter rooms despite "do not disturb" signs. The restaurant staff are also frequently lauded for their professionalism, attentiveness, and friendly service, ensuring a pleasant dining experience.

Additional Information
For guests traveling with animals, the hotel maintains a pet-friendly policy, with staff often accommodating requests for rooms conveniently located near side exits for easy outdoor access. Guests who are part of the hotel's rewards program may find certain benefits, such as complimentary in-room bottled water, which is otherwise charged for, leading to some frustration among non-members who feel this encourages program enrollment. The hotel's interior design features a distinctive and pervasive purple color scheme, evident in everything from the carpets and drapes to the furniture fabric, creating a unique visual impression throughout the property. This consistent aesthetic contributes to the hotel's overall ambiance and is a notable aspect of the guest experience, often remarked upon for its bold and unified presence.