Hilton Garden Inn Cleveland Airport

The hotel is primarily recognized for its convenient location near the airport and its reliable shuttle service, making it a practical choice for airport travelers and business travelers needing easy access to flights. Its ongoing extensive renovations are a significant feature, aiming to modernize the property, though they currently impact guest experience by limiting access to certain areas. Guests frequently highlight the exceptional friendliness and helpfulness of the staff, who consistently strive to maintain a positive atmosphere and provide excellent service despite the ongoing construction. The hotel is also noted for its general cleanliness and comfortable accommodations, with many rooms featuring updated decor. For families with early flights or layovers, the proximity and shuttle are particularly beneficial. To ensure a smoother stay, guests should confirm the current status of amenities before arrival and take full advantage of the highly praised airport shuttle service, which is a consistent highlight.

Facilities & Amenities
The hotel offers a range of facilities including a pool, spa, fitness center, and laundry facility. However, a significant number of guests reported that many of these amenities, including the pool, hot tub, gym, and even the main lobby, were closed or inaccessible due to extensive ongoing renovations. This lack of availability was a major point of disappointment for many who booked specifically for these features, often without prior notification. When available, the laundry facility is noted as very reasonable, and the workout room is described as having several pieces of equipment. The hotel also provides free Wi-Fi, though some guests experienced issues. The elevators were a frequent concern, with often only one elevator operational for multiple floors, leading to long waits and dirty conditions.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, with many benefiting from recent renovations that include new decor and updated features. Most guests report comfortable beds, though some found the pillows awful or experienced squeaky beds with noticeable springs. In-room amenities are appreciated, such as wireless phone chargers, plenty of outlets, toiletries (lotion, shampoo, conditioner, body wash), a coffee maker, refrigerator, and microwave. Noise levels are a recurring concern, with many guests reporting significant disturbance from other guests, AC units, elevators, and hallways. Some bathrooms are described as small or having dated tiles, and issues like mold, hair, or empty shower gel bottles were occasionally noted. The shower design also received mixed feedback, with some finding it problematic to avoid a cold water blast or noting a lack of a vent fan.

Dining & Food Quality
The hotel offers breakfast, a restaurant, and a bar, though these services are often operating out of a temporary meeting room due to ongoing renovations, which can impact the atmosphere. Most guests find the food quality to be good, with specific mentions of tasty wings, pot stickers, grilled chicken sandwiches, and burgers. Some reviews highlight the presence of live entertainment in the lobby or temporary dining area during happy hour. However, feedback on breakfast is mixed; while some found it decent or satisfying, many noted it is not complimentary and can be expensive or overpriced, with limited options. Service at the restaurant also varies, with some guests experiencing awful service, including long waits and forgotten items, while others praised the excellent service from staff.

Location & Accessibility
The hotel's central location is highly praised for its convenience to the airport and the rental car facility, making it an ideal choice for travelers. The airport shuttle service is consistently highlighted as a major benefit, with guests commending its timeliness, friendliness, and efficiency for transfers to and from the airport. While some guests appreciate the hotel's setting in a natural area with potential city views from higher floors, the immediate surroundings offer limited dining options within walking distance beyond a couple of nearby food locations. Parking is available, but there is no underground parking, which can lead to issues like frozen car windows in colder weather. Some guests also reported initial difficulty reaching the hotel due to GPS inaccuracies or confusing access roads.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and attentiveness. Many guests highlight specific instances of staff going above and beyond, such as providing transportation for hospital visits, assisting with cars in inclement weather, or offering warm greetings upon arrival. The check-in process is generally described as quick and efficient, with staff making guests feel welcome even amidst the renovation chaos. The shuttle drivers are frequently singled out for their exceptional service and pleasant demeanor. While the vast majority of reviews praise the staff, a few isolated comments mention instances of unresponsive front desk personnel or perceived rudeness, particularly when dealing with issues related to the ongoing renovations or booking discrepancies. Overall, the staff's dedication significantly enhances the guest experience.

Additional Information
A critical piece of information for prospective guests is the hotel's extensive ongoing renovation project, which has led to the closure of many advertised amenities, including the lobby, pool, hot tub, and fitness center. Many guests expressed significant disappointment and frustration at not being informed of these closures prior to booking, feeling that the hotel was still charging full rates for a reduced experience. The renovations have also impacted the elevators, with often only one working elevator available for seven floors, causing long waits and inconvenience. Furthermore, the hotel has a strict no park-and-fly policy, meaning guests cannot leave their vehicles while traveling, a policy that many found surprising and inconvenient given the airport proximity and shuttle service. Some guests also reported issues with water damage or moldy smells in certain areas due to past flooding, with industrial dryers sometimes in use.