Hilton Garden Inn Clovis

This hotel is widely recognized for providing a consistent brand experience that many guests appreciate, often choosing it for its reliable standards and convenient amenities. Its signature feature is the highly praised staff, whose exceptional friendliness and helpfulness consistently stand out as a highlight of the stay. The hotel is well-suited for business travelers seeking a dependable base, families looking for comfortable accommodations and a pool, and event attendees due to its proximity to local venues. While generally clean, some areas show signs of age. To make the most of your visit, it is advisable to confirm the operating hours of the on-site dining options in advance and be aware that some rooms may experience noise from adjacent areas or external equipment.

Facilities & Amenities
Guests generally find the hotel's facilities to be convenient and well-maintained. The outdoor pool and jacuzzi are frequently mentioned as clean and inviting, with the pool often noted for its comfortable temperature, making it a popular spot for relaxation. A fitness center is available for guests to maintain their routines. The lobby area offers ample seating for work or lounging, and a lobby shop provides a good selection of snacks and travel essentials. While Wi-Fi is available, some guests have reported it can be unreliable. Meeting rooms are also present, catering to business needs.

Cleanliness & Room Comfort
Most guests report that their rooms are clean and well-maintained upon arrival. However, a significant number of reviews indicate that the decor and furniture in the rooms appear dated or worn, with some mentioning chipped surfaces, stains, or general signs of age. Feedback on bed comfort is mixed, with some finding them very comfortable and others describing them as hard or uncomfortable, leading to back pain. Noise levels are a recurring concern, with guests frequently reporting thin walls allowing sounds from neighboring rooms, loud air conditioning units, or external mechanical equipment to disturb their sleep. Room amenities typically include a mini-fridge, microwave, and smart TV, though some guests experienced issues with non-functional TVs or remote controls. Bathroom conditions are generally clean, but some noted issues like slippery tubs or lack of ventilation.

Dining & Food Quality
The hotel features an on-site restaurant and bar, which receive varied feedback. Many guests praise the food quality when available, highlighting delicious options like made-to-order omelets, crispy bacon, and even specific dishes like salmon. However, a significant point of frustration for many is the inconsistent availability of the restaurant, with multiple reports of it being closed due to staffing issues, particularly the lack of a cook, without prior warning. Breakfast is often mentioned as being expensive, with guests expressing surprise that it is not complimentary, and some finding the buffet options limited for the price. The bar service is generally well-regarded, with friendly bartenders.

Location & Accessibility
The hotel's central location is a major advantage, placing guests conveniently close to various points of interest. It is situated near the university, making it ideal for those visiting the campus, and is also in proximity to the Save Mart Center for events and concerts. Guests appreciate its easy access to the highway, facilitating travel to and from the area, including the airport via an airport shuttle. The surrounding area offers numerous shopping and restaurant options within walking distance or a short drive. Parking is generally described as free and plentiful, though some guests noted a smaller parking area or issues with lighting due to overgrown trees.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided by front desk agents, who are noted for their welcoming demeanor and efficiency during check-in and check-out. The restaurant staff and bar staff are also commended for their warm and accommodating service, contributing positively to the dining experience. Housekeeping is generally found to be responsive, though some instances of missed room cleaning or insufficient towels were reported. Maintenance staff are also noted for their promptness in addressing issues. Overall, the staff's commitment to guest satisfaction is a recurring theme.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, which allows pets but typically involves a non-refundable fee. Some pet owners noted challenges with the condition of the designated pet relief station and empty bag dispensers. For loyalty program members, particularly those with higher tiers, there is significant feedback regarding changes to rewards program benefits, specifically the discontinuation of complimentary breakfast and welcome treats, which has caused disappointment among some long-standing guests. There are also reports of isolated issues such as pest sightings in rooms or by the pool, and concerns about slippery bathtubs leading to falls. Some guests also experienced issues with the air conditioning not adequately cooling rooms, especially during hot weather.