Hilton Garden Inn Harrisburg East

This hotel is consistently praised for its exceptional staff and unwavering cleanliness, making it a standout choice for many travelers. Its highly convenient location near major attractions and highways further enhances its appeal. The hotel is particularly well-suited for families visiting local entertainment venues like Hershey Park or attending sports competitions, offering comfortable and clean accommodations. Business travelers find the professional environment and amenities conducive to their needs, while couples appreciate it for quiet getaways. Road trippers and pet owners also find it a welcoming and practical stop. To ensure the best experience, guests are advised to confirm the status of the pools upon booking and to be aware that breakfast is typically an additional cost.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. Most guests appreciate the indoor pool, which provides a good option for recreation. However, a significant number of reviews express disappointment that the hot tub has been permanently removed or was out of order, contrary to older promotional images. Some guests also noted that the outdoor pool was closed during their stay, and a few observed the indoor pool water quality to be murky at times. The fitness center is available for guest use. While the lobby is described as attractive and modern, a notable point for business travelers is the absence of a dedicated business center or guest computer, requiring guests to use their personal devices. There were also isolated reports of elevators being out of service, causing minor inconvenience.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness, frequently describing rooms and common areas as immaculate and well-maintained. Rooms are generally found to be spacious and comfortable, providing a pleasant environment for rest. The beds are widely praised for their comfort, contributing to a restful night's sleep, though a few guests found them too firm or noted squeaky frames. Feedback on noise levels is mixed; while many rooms are quiet, some guests experienced disturbances from noisy air conditioning units, running toilets, or sounds from neighboring rooms. Bathroom conditions vary, with some guests reporting issues such as yellow water from the tub, rust stains, or mold on showerheads, while others appreciated the convenience of large shampoo/conditioner bottles. Some rooms lacked blackout curtains, allowing outside light to enter.

Dining & Food Quality
The hotel's dining options receive varied feedback, particularly regarding breakfast. Most guests note that breakfast is not complimentary, which often comes as a surprise. While some describe the breakfast buffet as delicious, offering a good variety with made-to-order options like omelets, others found the quality inconsistent, describing food as cold, greasy, or low quality with limited choices. The on-site restaurant and bar generally receive positive reviews for dinner, with guests praising the food quality and the pleasant atmosphere. Specific dishes like steak and tacos were highlighted as enjoyable. The availability of coffee 24/7 in the lobby is a convenient amenity appreciated by many guests.

Location & Accessibility
The hotel's central location is a significant advantage, making it highly accessible for various travel purposes. It is conveniently situated near the highway, providing easy access to surrounding areas. Guests frequently highlight its proximity to popular attractions such as Hershey (typically a 15-20 minute drive) and downtown Harrisburg, as well as the Farm Show Complex. The area surrounding the hotel offers numerous amenities, including the Harrisburg Mall, a Bass Pro Shop, and large retailers like Walmart and Target, making it easy to find essentials. Many restaurants are within walking distance or a short drive, offering diverse dining options. The hotel also provides ample and convenient parking, including a wrap-around lot.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight specific positive interactions, noting the staff's attentiveness and willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out processes are generally described as quick and easy. Staff are commended for their ability to promptly address guest concerns, such as resolving issues with room amenities or assisting with lost items. While the vast majority of feedback on service is overwhelmingly positive, a small number of guests reported isolated instances of less welcoming interactions with front desk staff, particularly concerning early check-in requests or inquiries about breakfast inclusion.

Additional Information
The hotel maintains a dog-friendly policy, offering a nice lawn for dogs, though guests should be aware that a pet fee is applied, which some found to be on the higher side. A specific hotel policy noted by guests is that delivery people are not permitted to bring food directly to rooms. While the hotel is generally well-maintained, some reviews mentioned ongoing construction or renovations in certain areas, such as the lobby. Guests should also be aware that there is no dedicated business center or guest computer available for use. Isolated reports mentioned noise from a church next door during choir practice or general noise from unsupervised children in common areas.