Hotel Hilton Garden Inn Jacksonville JTB/Deerwood Park (Jacksonville, USA)

The hotel is in an area that is full of shopping opportunities, but it's the sheer number of local restaurants and bars that impresses guests the most. They say that the food in the area is beyond compare.

Everyone at the hotel from the front desk staff to the servers in the restaurant do their very best to offer a five-star level of service. It surprises some guests to find such pleasant staff at a hotel, and they are also impressed by their willingness to help.

This hotel lobby is very well-maintained, and you can see that from the moment you walk through the door. It's an impressive sight, and the amenities are fantastic with most guests commenting on the quality of the pool and gym.

There is no doubt that the lobby is lovely, but it's the rooms that are in need of a bit of extra care. Guests have noted that while the rooms are acceptable, they could be cleaner and in better condition. They could also do with some new furnishings.

If you like firm beds, then you may have found your perfect hotel but if you like your bed a bit softer, then you could be disappointed. The beds are said to be very firm and even though they are adjustable some guests failed to find the right setting for their comfort.

Florida is a humid place, and you'll find that some of the rooms have suffered from being in such a climate. Some report mold on curtains or in the bathroom and a musty smell as if the room hasn't been used much.