Hilton Garden Inn Lehi

The hotel is consistently praised for its modern design and overall cleanliness, making it a reliable choice for guests seeking a well-maintained environment. Its signature feature is the combination of a convenient location with a generally friendly and accommodating staff, creating a welcoming and efficient atmosphere. This property is well-suited for business travelers seeking a quiet and efficient stay with good connectivity, families appreciating spacious and pet-friendly accommodations that make travel easier, and couples looking for a comfortable and modern retreat with on-site dining options. Many guests highlight the ease of access to the freeway and nearby dining options. To enhance your stay, it is advisable to clarify the breakfast policy upon arrival, as it is not complimentary, and be aware that bed firmness is a common point of feedback, so consider your preference for a softer mattress.

Facilities & Amenities
The hotel offers a range of facilities and amenities that cater to various guest needs. Many appreciate the wheelchair access and the convenience of having a fitness center equipped with a Peloton for workouts. The indoor pool is a popular feature, especially in colder weather, though some note the outdoor seating area is often shaded and faces the parking lot. An outdoor hot tub is available, providing a relaxing option, but some guests found it to be dirty or noted its proximity to the hotel entrance lacked privacy. Rooms are generally well-equipped with a microwave and fridge, adding convenience for longer stays. While free Wi-Fi is advertised, some guests reported issues with slow speeds or unexpected charges. Additional conveniences include ice machines, vending machines, and a laundry room.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its exceptional cleanliness, describing rooms as immaculate, fresh-smelling, and well-maintained. The spacious rooms feature a modern vibe and are generally well-appointed with good lighting and functioning bathrooms that include quality refillable bath products. Many rooms offer pleasant views of the surrounding area. However, a significant number of guests found the beds to be uncomfortably hard, stiff, or akin to sleeping on a wooden plank, leading to restless nights. Similarly, the pillows often received criticism for being too flat or lacking support. Noise can also be an issue, with reports of sounds from upstairs guests, the HVAC unit, and even the refrigerator disturbing sleep. Some isolated cleanliness concerns, such as hair in the shower or on floors, were also noted.

Dining & Food Quality
The hotel features an on-site restaurant and bar, providing convenient dining options. Many guests praise the delicious food, particularly the burgers and fries, and highlight the attentive service from the restaurant staff. However, a recurring point of contention is that breakfast is not included in the room rate and incurs an additional charge. Feedback on the breakfast buffet quality is mixed to negative, with many guests describing it as mediocre, offering limited selection, and featuring items like powdered eggs, frozen fruit, or rubbery textures. Some found the bar to be limited in selection or understaffed, and guests should be aware of local regulations requiring food orders with alcoholic beverages. Despite these points, the availability of an on-site dining option is generally appreciated.

Location & Accessibility
The hotel boasts a highly praised central location, offering easy access to the freeway and placing guests conveniently close to numerous restaurants and shopping areas, many within walking distance. This makes it an ideal base for exploring the local vicinity and accessing various attractions. Guests appreciate the ample parking available, with some noting it is complimentary. Despite its proximity to the freeway, the hotel is often described as quiet, providing a peaceful stay. A notable convenience is the shuttle service, which operates within a five-mile radius, further enhancing accessibility to nearby points of interest. While the immediate surroundings might feature undeveloped lots, the overall accessibility and convenience are significant advantages.

Staff & Service
The hotel consistently receives high praise for its friendly staff, who are frequently described as helpful, attentive, and accommodating. Guests often highlight the positive interactions with front desk personnel, noting their efficiency during quick check-in processes and their willingness to assist with requests. Many reviews commend the overall customer service, with staff members going above and beyond to ensure a pleasant stay. The housekeeping team is also recognized for their efforts in maintaining cleanliness, though some guests experienced missed service or aggressive entry attempts. The shuttle service staff are also noted for their helpfulness. While most feedback is overwhelmingly positive, a few isolated incidents of rude or unhelpful staff were reported, alongside issues with resolving noise complaints.

Additional Information
Guests should be aware of several important details that impact the overall stay. The hotel has a pet-friendly policy, which is appreciated by many, but it comes with a significant and often unexpected pet fee of $75. Furthermore, guests traveling with pets may be placed on high floors, which can be challenging for older animals or those uncomfortable with elevators. Various fees beyond the room rate, such as a daily incidental fee and charges for in-room water bottles or Wi-Fi (despite claims of being free), have caused frustration. Some rooms lack a tub, offering only a shower. The hot tub hours are limited, closing at 10 pm, and the bar hours are also restricted. Guests have reported issues with noise issues from adjacent rooms due to thin walls, and some experienced problems with unplugged refrigerators or broken coffee machines.