Hilton Garden Inn Longview

This hotel is frequently praised for its exceptionally friendly and helpful staff, which stands out as a signature feature, creating a welcoming atmosphere for guests. Its cleanliness and convenient location are consistently highlighted as top attributes. The hotel is well-suited for business travelers seeking a comfortable and efficient stay, as well as families looking for a pleasant environment, particularly when the indoor pool is fully operational. Leisure travelers and sightseers also find the location advantageous for exploring nearby dining and shopping options. To ensure a smooth experience, guests are advised to confirm the operational status of the pool and be aware of potential additional charges for parking and breakfast, as these are common points of discussion in reviews.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences with them are mixed. The indoor pool is a popular feature, especially for families and children, with some reviews mentioning a lazy river and sprinkler water features. However, many guests reported the pool water being cold or unheated, and at times, the pool was out of service or overcrowded by groups. A well-equipped fitness center is available for guests. While the lobby area is consistently described as beautiful and clean, some guests experienced issues with Wi-Fi connectivity and the functionality of ice machines. Some rooms are equipped with snacks and drinks, though refills were not always consistent.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing rooms as very clean, spotlessly clean, or immaculate. However, some isolated reports mention dirty floors, stained mattresses, or a musty smell. Room condition receives mixed feedback; some find rooms modern and spacious, while others note them as outdated with visible holes in walls, cracked baseboards, or broken blinds. Bed comfort is also varied; most guests find the beds comfortable, but a notable number describe them as hard or sagging. Noise levels are a concern for some, with reports of loud neighbors or street noise, though others found their rooms quiet. In-room amenities like refrigerators and coffee makers are appreciated, but some experienced issues with their functionality, including low water pressure in bathrooms and non-working TVs.

Dining & Food Quality
Dining at the hotel elicits strong, mixed reactions, primarily concerning breakfast. Most guests express disappointment that breakfast is not complimentary and is considered expensive. While the breakfast buffet often offers a great selection, including fresh omelets, some guests found the food not hot, sparse, or of mediocre quality, describing items like eggs as "liquid" or "bland." The hotel features an on-site grill and bar, which some guests found convenient and offering good food. However, there were instances where the kitchen only served appetizers or the restaurant closed early, leading to frustration. Drink prices at the bar were also noted as being on the higher side.

Location & Accessibility
The hotel's location is widely praised for its convenience and accessibility. Guests appreciate its proximity to restaurants and shopping, making it an ideal base for both business and leisure travelers. It is described as being in a safe area and easily accessible from main roads. However, the most significant and frequently cited negative aspect is the parking fee. Many guests were surprised and frustrated by a daily charge for parking, often feeling it was not adequately disclosed prior to arrival. This fee is widely considered excessive and unnecessary for a hotel in this type of location, which typically offers ample uncovered parking without additional cost, leading many to state they would seek alternative accommodations in the future.

Staff & Service
The staff consistently receives high praise, with guests frequently highlighting their friendliness, helpfulness, attentiveness, and professionalism. Many reviews commend staff members for going above and beyond to assist guests, creating a very welcoming atmosphere. While some guests experienced quick check-in processes, others reported long waits or initial unhelpfulness regarding early check-in requests. Staff responsiveness to in-room issues like non-working mini-fridges or light bulbs was generally positive, with problems often addressed promptly. However, some guests noted a lack of resolution for noise complaints or perceived indifference from certain staff members when issues were raised. Housekeeping is generally commended for maintaining clean rooms, though some guests were surprised by a policy of service only every other day.

Additional Information
Guests frequently noted issues with low water pressure in both the sink and shower, which impacted their overall comfort. Another recurring point of frustration was the functionality of digital keys, with many guests reporting they did not work, necessitating a trip to the front desk for physical keys. The hotel is pet-friendly, but guests should be aware of a significant pet fee that is added to the stay. Some guests expressed disappointment with the perceived lack of benefits for rewards program members, particularly concerning the unexpected additional charges. The hotel's general condition is sometimes described as outdated in certain areas, despite clean public spaces, suggesting a need for more consistent maintenance and updates across all rooms.