Hilton Garden Inn San Antonio Airport South

This hotel is a convenient choice for travelers with early flights due to its close proximity to the airport, offering easy access for departures and car rental returns. Its spacious rooms are a notable feature, providing ample space for guests. While the hotel is undergoing ongoing renovations, guests frequently commend the friendly staff for their helpfulness. It is particularly suitable for business travelers seeking airport accessibility and comfortable accommodations. However, potential guests should be aware of additional costs for parking and breakfast, which are not complimentary. To ensure a smooth stay, it is advisable to confirm the current status of renovations and any associated fees upon booking.

Facilities & Amenities
The hotel's facilities receive mixed feedback, often impacted by ongoing renovations that leave some hallways appearing unfinished with torn baseboards and taped room numbers. Guests frequently express frustration over the paid parking, which is typically $8-10 per day, even for self-parking, and is managed by a third-party system. The fitness center is available, but some guests report issues with broken equipment. The indoor pool and hot tub are present, though the pool is sometimes noted as being too cold, and the hot tub may have maintenance issues or excessive foam. Wi-Fi is available, but some guests find the standard option slow, with a fee for premium access. The elevators can be slow, and sometimes only one is operational.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and the beds comfortable, ensuring a restful night's sleep. However, several recurring issues impact overall comfort. The air conditioning units are frequently described as loud, resembling a "jet engine" or producing a "lumpy roar," which can disrupt sleep. Some rooms have reported problems with hot water availability or pressure in the shower, and instances of clogged toilets or leaky taps. While many rooms are clean, some guests have noted specific cleanliness concerns, such as mold in the shower, hair from previous guests, or sticky carpets. In-room amenities like coffee machines are occasionally found to be broken, and there can be a shortage of towels.

Dining & Food Quality
The hotel's dining options, particularly breakfast, are a significant point of discussion among guests. While some describe the breakfast buffet as good with a decent variety of hot and cold options, many express disappointment that it is not complimentary, costing around $16-17 per person. This cost is often perceived as high for the mediocre quality and limited selection, which may include "liquid eggs" and "fake sausage." The restaurant and bar are available for other meals, with some guests praising the food quality, such as street tacos and hamburgers, and the attentive service. However, staffing shortages can sometimes impact the availability or efficiency of these services, leading to longer wait times.

Location & Accessibility
The hotel boasts a highly convenient location near the airport, making it an excellent choice for travelers with early flights or those needing quick access to car rental returns. It offers easy access to major highways, facilitating travel to various parts of the city. Guests appreciate its proximity to downtown attractions like the Alamo and Riverwalk, which are typically a short drive away. Additionally, the hotel is close to shopping malls and a variety of restaurants, providing ample options for entertainment and dining. However, parking is a notable point of contention, as it is not free and incurs a daily fee, which many guests find unexpected and excessive for the area.

Staff & Service
The staff at the hotel generally receives high praise for being friendly, helpful, and attentive. Many guests highlight positive interactions with front desk and breakfast staff, commending their customer service and willingness to assist with requests or issues. Specific individuals are often noted for their exceptional demeanor and problem-solving skills, particularly during challenging situations like system outages. The check-in process is typically described as quick and efficient. However, some guests have reported instances of rude or unhelpful staff, especially during night shifts. The airport transportation system, which relies on calling a Lyft rather than a dedicated shuttle, can be a source of frustration due to potential wait times or issues with vehicle size for luggage. Housekeeping consistency is also a mixed bag, with some guests reporting rooms not being serviced or a lack of fresh towels.

Additional Information
The hotel is currently undergoing ongoing renovations, which can result in unfinished hallways and a general appearance of being dated or a construction site. Guests should be aware of a deposit required upon check-in. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals. A recurring concern among guests is the lack of security measures in the parking lot, with some expressing unease about the safety of their vehicles. Furthermore, many standard amenities that guests might expect to be complimentary, such as breakfast and Wi-Fi, are subject to additional charges, which can lead to unexpected costs during the stay.