Hilton Garden Inn St. Louis/Chesterfield

This hotel is frequently chosen for its convenient location near various shopping, dining, and entertainment options, making it a practical choice for many travelers. Guests often highlight the friendly and professional staff as a significant positive, contributing to a welcoming atmosphere. While the hotel offers a generally comfortable stay, many visitors note that the property feels dated and is in need of a comprehensive refresh. It appears to be a suitable option for sightseers and families looking for accessibility to local attractions, as well as business travelers seeking a functional base. To ensure a more restful experience, light sleepers are advised to request a room away from the interstate, and guests should be aware that breakfast is not complimentary.

Facilities & Amenities
The hotel provides several amenities, though feedback is mixed regarding their condition and availability. Many guests appreciate the indoor pool, noting it as a good feature for families, although some found it small or the water temperature too cold. The fitness center is available but often described as small, lacking weights or having equipment out of service. The lobby is generally considered welcoming, yet some guests reported it could be uncomfortably warm or humid. A shop or snack area is on-site for convenience, but some found the selection limited, particularly for beverages like bottled water. On-site laundry facilities are available and appreciated. Some guests noted the absence of a dedicated business area with computers or printers.

Cleanliness & Room Comfort
Room cleanliness receives mixed reviews; while some guests found their rooms clean, others reported significant issues, including ant infestations, musty smells, cigarette odors, and unhygienic conditions in bathrooms, such as dirty bathtubs, clogged drains with hair, and mildew. Many rooms are described as dated and in need of an update, with issues like broken fixtures, non-functional TVs, and AC units that are loud or emit unpleasant smells. Bed comfort varies, with some finding beds comfortable and others describing them as too hard. Noise levels are a frequent complaint, particularly from interstate traffic, but also from hallways, neighboring rooms, and loud plumbing that shakes pipes. Some rooms also lacked sufficient pillows or towels, and had issues with hot water availability or water pressure.

Dining & Food Quality
Breakfast is a major point of contention among guests. Despite some expectations or previous advertisements, it is not free and is consistently described as overpriced, with costs ranging from $12.95 to $14 per person. The food quality is frequently criticized, with common complaints about powdered eggs, burnt potatoes, cold food, stale pastries, and overcooked bacon. Many guests advise avoiding the paid breakfast due to its poor value and quality. The hotel does feature a bar and offers dinner service, but detailed feedback on these options is less prevalent, with some noting limited hours or menu options.

Location & Accessibility
The hotel's location is a significant draw, praised for its convenience to numerous shopping centers, diverse dining options, and entertainment venues like The Factory. It offers easy access to the interstate, which is beneficial for travel. However, this proximity to I-64 is also the source of a major drawback: considerable traffic noise, especially for rooms facing the highway, which can disturb sleep. Some guests initially found the hotel hard to locate despite GPS, noting it's not directly visible from the main road. Parking is generally ample and convenient for guests.

Staff & Service
The staff at this hotel consistently receives high praise for being friendly, helpful, and professional. Guests frequently highlight the quick check-in process and the staff's willingness to assist with requests, such as changing rooms due to issues. However, feedback on housekeeping is mixed; while some found it attentive, many reported that housekeeping was not reliable, often skipping service for longer stays, leading to overflowing trash and a lack of fresh towels or linens. Some guests also felt that staff members occasionally seemed annoyed by their requests for assistance.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals. Some visitors noted discrepancies between advertised amenities and what was available, such as the absence of a hot tub despite being pictured online. Guests should be aware that the hotel's rewards program benefits may not always align with expectations, as some members reported not receiving standard perks like complimentary bottled water. There were also instances where ice machines on certain floors were out of order, and some guests experienced issues with card keys not working reliably.