Hilton Garden Inn St. Louis Shiloh/O'Fallon IL

This hotel is often chosen for its convenient location near various dining and shopping options, making it a practical choice for many travelers. Its pet-friendly policy is a notable feature, attracting guests traveling with animals, though experiences can vary. The hotel's lobby often receives praise for its inviting atmosphere and pleasant scent, creating a welcoming first impression. It is frequently considered a suitable option for business travelers seeking a functional stay and for road trippers needing a comfortable overnight stop. While the hotel aims to provide a pleasant experience, guests should be aware that some amenities may not always be fully operational, and it is advisable to confirm the availability of specific facilities like the pool if they are crucial to your stay.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed regarding their condition and availability. The pool is a popular amenity, but several guests reported issues such as cold water, a broken heater, or the pool being closed for maintenance like painting, and a non-functional handicap device for pool access. A fitness center is available, equipped with both cardio machines and weights, although some noted issues with the heater in this area. Parking is generally described as ample, secure, and well-lit, providing convenience for guests with vehicles. Some suites include a wet bar, microwave, and refrigerator, adding to in-room convenience. The lobby area is consistently praised for being clean, well-decorated, and having a pleasant aroma. Additionally, self-serve laundry facilities are available, which is a useful feature for longer stays.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied. While some guests found their rooms to be clean, spotless, and tidy, many others reported significant issues, describing rooms as dirty, dated, and in need of renovation. Common complaints include stains on carpets and comforters, peeling paint, scuffs on walls, and the presence of mold or mildew in bathrooms. Some guests even reported finding trash or evidence of pests. Plumbing issues are frequently mentioned, such as slow drains, running toilets, and difficulty regulating hot water in showers. The beds receive mixed reviews; some found them comfortable, while others described them as old, lumpy, sagging, or having ill-fitting sheets. HVAC units were also a point of concern, with some guests experiencing issues with thermostats or units not working effectively.

Dining & Food Quality
The hotel's dining options, particularly breakfast, are a frequent topic of discussion among guests. Most guests note that breakfast is not included with the room rate and is considered expensive, typically ranging from $10 to $15. The quality of the breakfast receives mixed reviews, with some finding it mediocre or reporting cold food, while others found it satisfactory. The on-site restaurant and bar are available, but their operating hours can be inconsistent, and some guests reported that a cook was not always available. The pantry offers snacks and beverages, though many guests found the prices to be high. Additionally, room service is not a standard offering and is only available for guests staying five nights or longer.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, offering excellent accessibility to various points of interest. It is conveniently situated near a wide array of restaurants and shopping options, making it easy for guests to find dining and entertainment. Its proximity to the highway ensures easy access and a quieter environment away from direct traffic noise. The hotel is also noted for its convenience to a nearby convention center, the airport, and a local Air Force Base, making it a practical choice for those visiting these areas. Ample and well-lit parking is available on-site, contributing to a sense of security and ease for guests with vehicles.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests commend the team for being polite, courteous, and professional, contributing positively to their stay. The check-in and check-out processes are often described as smooth and efficient, though a few guests reported longer waits or issues with reservations. While some guests appreciate the housekeeping service, others noted inconsistencies, such as missed room servicing or issues with towel provision. The hotel's pet-friendly service is a key draw, although some guests experienced less accommodating attitudes from staff regarding their pets. The availability of a digital key for room access is also a convenient feature appreciated by some.

Additional Information
The hotel's pet policy is a significant feature, allowing guests to travel with their animals, though some noted issues with elevator odors and potential charges for damaged items like towels. Guests should be aware that the hot tub is permanently closed or boarded up, which may disappoint some expecting this amenity. There have been instances of overbooking, leading to reservations not being honored upon arrival. Water bottles in the room are not complimentary and are charged unless guests are at a specific rewards program level. Room servicing frequency is typically every other day or upon request. The hotel is DoorDash friendly, allowing deliveries to be left directly at the room door, which is a convenient service for guests.