Hilton Garden Inn Toronto/Markham

This hotel is highly regarded for its prime location, offering easy highway access and a multitude of dining options within walking distance, making it a convenient choice for various travelers. Its proximity to major routes and local eateries positions it as an ideal base for business travelers seeking efficiency, food enthusiasts eager to explore diverse cuisines, and sightseers looking for accessibility to the wider Toronto area. Families also find the spacious rooms and on-site amenities appealing, despite some noted issues with the pool. Guests consistently praise the staff's friendliness and the hotel's overall cleanliness. To ensure a smooth stay, it is advisable to inquire about the current status of the pool and be aware of any ongoing renovations that might impact your experience.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed, particularly regarding the pool. Many guests appreciate having a swimming pool available, especially for families, but numerous reviews indicate it is often closed for maintenance, appears murky, or is too cold, with the hot tub frequently being out of order or even removed. The fitness center generally receives positive feedback, described as high-standard and well-equipped, providing a good option for guests to maintain their routines. Free Wi-Fi is available and generally reliable, though some guests reported initial connectivity issues that were quickly resolved. Free parking is a significant advantage, with ample space, although some temporary disruptions occurred due to parking lot renovations. The lobby is noted for being comfortable and inviting, featuring a gas fireplace that adds to the ambiance. However, some guests expressed concern over the high cost of EV charging on-site.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests describing rooms as spotless and well-maintained by housekeeping. However, feedback on room condition and bed comfort is varied. While some guests found the spacious rooms beautiful and cozy, others noted that the decor and furnishings appeared dated or worn, with some rooms experiencing issues like peeling wallpaper or a strong paint smell due to ongoing renovations. Bed comfort is a recurring topic; many found the beds comfortable, ensuring a restful night's sleep, but a significant number of guests reported issues with mattresses being too soft, saggy, or low, and pillows being unsupportive. Noise levels are a common concern, particularly from the air conditioning units, which many found excessively loud, and from construction work during the day. Bathroom issues, such as inconsistent shower pressure, cold water, or outdated fixtures, were also frequently mentioned. Despite these points, the presence of a coffee maker in the room is often appreciated.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. Breakfast is a prominent topic; while it is not included in the room rate and some guests found it expensive with limited options, many others praised its quality, highlighting delicious omelettes and waffles. Service in the breakfast area is frequently commended for its attentiveness and friendliness. The on-site restaurant and bar are also well-regarded, offering a convenient dining experience. Guests appreciate the quality of the food and the service provided by the bar staff, noting their ability to prepare various drinks even without a specific cocktail menu. Room service is available, though some guests found it to be on the pricier side, and noted it was not available after 6 p.m.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, providing excellent accessibility to various points of interest. Its strategic position near Highway 7, Highway 404, and Highway 407 allows for easy travel to downtown Toronto and surrounding areas. Guests particularly appreciate the abundance of restaurants within walking distance, offering a wide array of cuisines, making it a popular choice for food enthusiasts. The proximity to First Markham Place and other shopping centers adds to its convenience. The availability of free parking is a significant benefit, making it easy for guests with vehicles to come and go. While public transportation options are available, some guests noted that having a car enhances the convenience of exploring the area.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, attentive service, and professionalism. Many guests highlighted individual staff members for going above and beyond, contributing significantly to a positive experience. The quick check-in process is often noted, though some guests reported delays or issues with room assignments upon arrival. Housekeeping generally maintains high standards, with rooms being cleaned daily and kept in good order, although a few guests experienced minor oversights. While the staff are often commended for their willingness to assist and resolve issues, some guests reported challenges with problem resolution, particularly concerning billing discrepancies or persistent room maintenance issues, indicating a mixed experience in this area. Overall, the dedication of the staff to providing a welcoming atmosphere is a recurring theme in guest feedback.

Additional Information
Guests should be aware of the ongoing renovations at the hotel, which have been noted to cause some noise and paint smells in corridors and rooms, and have led to the closure of certain facilities like the pool. A significant number of guests reported billing discrepancies, including unexpected charges, double billing, or issues with deposits, which caused considerable frustration and required extensive follow-up. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though finding suitable outdoor areas for pets can be challenging. Unlike many hotels, complimentary water bottles are not provided in the rooms and incur a charge. Additionally, some guests noted the absence of a hot water kettle in the rooms, requiring them to seek hot water from the restaurant or lobby.