Hilton Garden Inn Wayne

This hotel is consistently praised for its exceptional cleanliness and the friendly, helpful staff who contribute significantly to a positive guest experience. Its convenient location makes it a popular choice for various travelers, including families attending local events like hockey tournaments, who appreciate the indoor pool, and business travelers seeking a comfortable and quiet stay. Guests frequently highlight the great breakfast as a standout feature. While most stays are relaxing, some guests have noted occasional issues with noise, particularly during events. To ensure a smooth visit, guests are advised to confirm specific room amenities like safes upon booking and to be aware of potential noise levels if staying during large group events.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The swimming pool and hot tub are popular, especially with families, though some guests have noted issues with excessive chlorine or the hot tub temperature. Access to the gym and pool areas sometimes requires assistance from the front desk, and pool hours can be limited, particularly in the evenings. The fitness center is generally well-equipped, including a Peloton bike, catering to various workout preferences. Guests appreciate the free Wi-Fi, which is reported to be excellent even for video conference calls. The lobby is described as beautiful, open, and welcoming, providing comfortable seating and complimentary coffee, tea, and hot chocolate. Parking is ample and free, available both in front and behind the building. Some rooms lack a safe, which is a minor inconvenience for some.

Cleanliness & Room Comfort
Guests consistently commend the hotel's impeccable cleanliness throughout the property and in the rooms. The comfortable beds are frequently mentioned, though some guests find them to be on the firmer side, and a few have noted a lack of sufficient or comfortable pillows. Rooms are generally described as spacious, providing ample room for relaxation, though some find them small for the price. While many guests experience a quiet stay, others report significant noise levels from hallways, neighboring rooms, or events, which can disrupt sleep. Some rooms are perceived as dated, with older TVs, occasional stains on carpets or bathroom walls, and issues like non-functioning bathroom vents or difficult-to-regulate thermostats. The bathrooms are typically well-laid out with good counter space and hot water, but some are described as tiny, and the toilets have received mixed feedback regarding their flush performance. A recurring minor issue is room keys frequently malfunctioning.

Dining & Food Quality
The hotel's dining options receive considerable praise, particularly the breakfast. Many guests describe it as great, delicious, and offering a good variety of choices, including made-to-order omelets. The coffee served at breakfast is generally well-received, though some guests found the lobby coffee to be watery. The restaurant on-site is noted for its convenience, good food, and reasonable prices, although a few guests found the overall food quality to be subpar. The bar area is appreciated for being well-stocked and providing a pleasant atmosphere for gathering, with attentive service. However, some guests have experienced issues with the bar not being open as expected during certain events.

Location & Accessibility
The hotel's location is a significant draw for many guests, described as convenient, central, and situated in a safe and quiet area. It is well-regarded for its proximity to local restaurants and stores, and its accessibility to major areas like New York City and the American Dream Mall, making it suitable for both leisure and event-related travel. For those attending events, such as hockey tournaments, the hotel is ideally situated. While most guests find the location advantageous, some have described it as being "a bit far from town" or in an "industrial park area," suggesting it might feel somewhat isolated for those without a car. Parking is readily available and free, with ample space both in front of and behind the hotel.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, and attentive, often going above and beyond to assist guests. Many reviews highlight the positive interactions with front desk personnel, who are described as courteous and accommodating. The check-in process is generally reported as quick and efficient. However, some guests have encountered instances of unaccommodating or rude front desk staff, particularly regarding early check-in requests or issues with wedding block reservations. Housekeeping is noted for its thoroughness and for promptly returning forgotten items. Communication issues, such as difficulty reaching staff by phone or problems with wedding block confirmations, have been a source of frustration for some. Despite these isolated incidents, the overall sentiment is that the staff strives to provide excellent service.

Additional Information
A significant recurring theme in guest feedback pertains to wedding blocks and other large events hosted at the hotel. While the hotel can accommodate large groups, many guests involved in these events reported issues, including rooms being given away, difficulties securing complementary rooms, and miscommunications regarding services. Another frequent complaint is the lack of complimentary breakfast, which many guests feel should be included given the room rate. Guests also consistently mention that the TVs in the rooms are old and outdated, offering limited channels. The hotel has a pet-friendly policy, though a fee is applied for pets. Noise from events and parties, particularly from children or large groups, can be a considerable disturbance, impacting the quiet enjoyment of the stay for some guests.